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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,201 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Non-Profit Organization Management

Great CRM

  • February 25, 2018
  • Review verified by G2

What do you like best about the product?
The ease of use - simple, clean design and very easy to make changes to fields.
What do you dislike about the product?
No direct Shopify integration yet. More integration options with other platforms would make a big difference.
What problems is the product solving and how is that benefiting you?
ability to scale and see what is happening.
Recommendations to others considering the product:
Very easy to use compared to the others and setup in a day compared to all

    Information Technology and Services

An honest review of FreshSales

  • February 24, 2018
  • Review verified by G2

What do you like best about the product?
* Focused design
* Handy reports
* Unlimited users
What do you dislike about the product?
* Smart phone app could have been made a little better, user friendly & few handy features on homescreen or sidebar.
What problems is the product solving and how is that benefiting you?
I needed a streamlined sales process for my team, thus FreshSale's role came into picture.
Recommendations to others considering the product:
I was searching for alternatives to costly CRM products, that's how I found out about FreshSales.
I tried other products too, I liked FreshSales in comparison.

    Oil & Energy

Effective Sales Tool-Easy to Follow Along!

  • February 23, 2018
  • Review verified by G2

What do you like best about the product?
Integration of all the features and easy of use to implement the task are why I like it.
What do you dislike about the product?
Not sure I do not like anything...probably need some more time to learn all of the features
What problems is the product solving and how is that benefiting you?
Managing the Sales Process, keeping up with Suppliers and overall its a "one stop shop" for all my contacts

    Information Technology and Services

Review on Freshsales

  • February 23, 2018
  • Review provided by G2

What do you like best about the product?
1.The Best part in freshsales is UI. UI is very much simple and easy to understand.
We can easily workaround with UI
2.Also relationships with Objects is quite much similar.
3.Filter process is good. and also able to add custom views.
What do you dislike about the product?
1.Freshsales Should provide more UI integrations with other Applications.
2.There should be a well designed dashboard.
What problems is the product solving and how is that benefiting you?
I was dealing with Contacts and Leads. My main concerns was to push contacts as well as leads from other system to freshsales.
The best features are like handling filters and views.

    Gaurav V.

Quick and easy to use.

  • February 23, 2018
  • Review verified by G2

What do you like best about the product?
All the features are user friendly. The best part is maximum options can be answered by selecting the drop down.
What do you dislike about the product?
App should be contain all the features that are available on website.
What problems is the product solving and how is that benefiting you?
centralization of data and information.

    Steve M.

Keeps our projects organized and clean.

  • February 22, 2018
  • Review verified by G2

What do you like best about the product?
Very user-friendly and very easy to manage our customers and leads, easy to customize.
What do you dislike about the product?
As a new user I honestly don't have any complaints as of yet.
What problems is the product solving and how is that benefiting you?
Organizing our clients, creating new clients and leads.
Recommendations to others considering the product:
Really helps organize your customers and leads for easy access.

    RajaNarayana B.

Its Awesome

  • February 22, 2018
  • Review verified by G2

What do you like best about the product?
I have started using the Fresh Sales to pull out my Daily sales and transactions and found it was really cool to drill down my daily follow ups,calls and status update.
What do you dislike about the product?
Was looking for a Indian Toll free number or can we map our own sales number for follow ups
What problems is the product solving and how is that benefiting you?
CRM Tool implementation has been addressed. Earlier we are using Sugar CRM on our AWS cloud set up and it was too old with no major integrations and the UI was very pretty much boring.

So was able to address it
Recommendations to others considering the product:
Go with it

    Information Technology and Services

Great Experience

  • February 22, 2018
  • Review verified by G2

What do you like best about the product?
It has made tracking leads a lot easier for us. And the UI is also easy to use.
What do you dislike about the product?
There is nothing in particular that we didnt like.
What problems is the product solving and how is that benefiting you?
Tracking leads and the communication with them.

    Marketing and Advertising

I left Pipedrive for this app. Do it yourself!

  • February 22, 2018
  • Review verified by G2

What do you like best about the product?
Best sales crm tool i have found. Moved from pipedrive across to freshsales because of voip integration and built in workflows for automations and pipeline management.
Very clean user interface, great typography and use of white space
Knowing Freshworks got 55m funding gives me great confidence in future roadmap
What do you dislike about the product?
No sms yet. Would be nice to have this communication channel added. Would also like to purchase australian mobile numbers.
I use lots of other marketing automation software that has integrations with activecampaign that I am using with some workflows now. It would make life so much easier if all these products integrated with Freshsales directly.
What problems is the product solving and how is that benefiting you?
Separating marketing leads from sales leads is great, forcing me to convert them manually to a deal helps maintain a clean CRM of both data sets.
Custom Fields and integrations via Zapier are very helpful to build intelligent automated workflows
Integrating with other Freshworks products (freshmarketer and freshchat) to take advantage of a deeper stack with freshworks is something I'm testing now.
Has become my default recommendation.

    Internet

Best tools for product

  • February 22, 2018
  • Review provided by G2

What do you like best about the product?
I use Freshmarketer not long time ago and use some experiment especially for session reply, because i want to know what exactly people interact after we realease our product to customer, the best part in session replay is not only record what spesific URL i need, but FReshmarketer are record it until user session drop, i think that useful feature since we can realy know what makes user frustrated so we can focus on the problem.
What do you dislike about the product?
The problem is in the user management there's no Admin who can set visitor limit for each invited account login, because we use freshmarketer for across team in the company, so without that control people tend to use limit as much as possible.

We experienced our visitors reach the limit and MUST upgrade to use it again, because in the funnel analysis we can't set how much visitor/session we will record, when we forget to pause it, than boom your limit just fly away and you can't get it back.
What problems is the product solving and how is that benefiting you?
We find it useful since their session replay can record until session drop no matter the page people go, like if user internet connections is poor then a page fail to load the error page that we create is unnecessary.

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