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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,208 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Marcus L.

Thumbs up for the simplicity and increase of productivity

  • March 20, 2018
  • Review verified by G2

What do you like best about the product?
We liked that Freshsales provided an all-in-one point that users can use for all of their requirements - from data entry to ticketing systems to data analysis to collaboration. It's really convenient and fuss-free!
What do you dislike about the product?
The plans are not customisable to cater to individual companys’ specific needs.
What problems is the product solving and how is that benefiting you?
Freshsales helped us save a lot of time, especially on the tracking of sales. With this product, we have been able to easily extract information on a particular client. Having all the data and info in one place also really improves our efficiency! Life & time saver!
Recommendations to others considering the product:
The analysis and tracking of sales is really like a godsend. Plus the ability to convert conversations with clients as tickets so its not all over the place, perfect!

    Non-Profit Organization Management

great service at a reasonable price

  • March 19, 2018
  • Review verified by G2

What do you like best about the product?
I have used Freshsales for a few months now. It is very user friendly and has some great features. It is very affordable for a start-up or small business as well.
What do you dislike about the product?
I would like more backend features as a database person.
What problems is the product solving and how is that benefiting you?
Organizing my sales leads.
Recommendations to others considering the product:
I would test it out for sure.

    Danielle M.

Brilliant Drag and Drop Visual Pipeline

  • March 18, 2018
  • Review verified by G2

What do you like best about the product?
Love the drag and drop functionality and the ability to see the summary of deals in each phase when viewing the pipeline without having to initiate reporting.
What do you dislike about the product?
Price went up during our trial period -- wish I would have locked in pricing instead of the trial.
What problems is the product solving and how is that benefiting you?
I am a visual person and I love seeing the pipeline in terms of values and deals at each stage versus the "lists" that all you can is "sort" in SalesForce.

    Cader B.

Fresh Sales

  • March 17, 2018
  • Review provided by G2

What do you like best about the product?
ease of seeing nwhere your deal is in the process
What do you dislike about the product?
not being able to see all info from each screen, when i have to add numbers to a deal i have to go to deals or contacts find the right screen so that edit bar shows up with info i can then add numbers.
What problems is the product solving and how is that benefiting you?
love it, ease of use between deals and easy drag and drop is great!!!

    Anderson C.

Easy and efficient

  • March 17, 2018
  • Review verified by G2

What do you like best about the product?
The integration with other solutions like Brazilian apps.
What do you dislike about the product?
Don't have integration with "Vindi Platform" (www.vindi.com.br).
What problems is the product solving and how is that benefiting you?
Time and cost. Today I have more time and low cost.
Recommendations to others considering the product:
Integration Brasilian softwares for exemplo, vindi and conta azul..
www.vindi.com.br
www.contaazul.com

    Katy D.

Easy to use and update when needed.

  • March 17, 2018
  • Review provided by G2

What do you like best about the product?
It is easy to use and update, information is laid out nicely and it is easy to navigate around the different sections. Good help and support if needed,
What do you dislike about the product?
Can be quite slow- I am guessing when there is a lot of people using it.
What problems is the product solving and how is that benefiting you?
Time management
Recommendations to others considering the product:
Easy to use and work.

    Nick L.

Fantastic User Experience

  • March 16, 2018
  • Review verified by G2

What do you like best about the product?
As a CRM software, Freshsales is just unmatched. The ease of use, the addition of new features all the time, customer support and just my overall experience with it is amazing, I use it every single day in my job.
What do you dislike about the product?
Every so often there will be an issue receiving my tracked emails notifications, but Freshsales is always quick to correct any issue that we have had.
What problems is the product solving and how is that benefiting you?
I am a jeweler, I have a very large customer base and each of them is on the hunt for very specific pieces. Freshsales allows me to accurately track every single one of my customers and the pieces they're looking for.
Recommendations to others considering the product:
Just do it. You won't regret it.

    Chris O.

An upgrade with simplicity, not bloat.

  • March 16, 2018
  • Review verified by G2

What do you like best about the product?
Starting my new position, one of my questions for my interviewers was "What is your CRM solution?" I got a grin in return, and then they told me about Freshsales, which I had never heard of before. With a support-heavy, and sales-heavy background with many companies over the last 15 years, I've seen a LOT of CRM tools, all the way up to the big bad Salesforce.

While Salesforce can do an awful lot, the train-up time for that beast is ridiculous, and there's more 'work-arounds' than actual 'working' much of the time. I sat down with Freshsales with no documentation or training, purely for the purpose of figuring out what I was in for.

One day later, I've not only got a workable solution for how to work through my predecessor's backlog, and it's sorted, with customization options already spinning in my head to try. One week later, simply clicking through the options make it clear how to do something, without even needing extensive manual reading, even though they're there for me.
What do you dislike about the product?
The only real dislike that I have is that I was unprepared for having something so intuitive in design. I had a hard time adjusting to things being simple, and keep finding answers right in front of my face when I'm used to slogging through submenus and options to find a path to what I'm looking for.
What problems is the product solving and how is that benefiting you?
I took over a position that had been neglected for months, resulting in a backlog of leads, contacts, and interest in our product. With 0 training on Freshsales, I quickly found multiple ways to sort, contact, and track things the way that would work for ME, and I've realized that this is going to make training someone else 100x easier because it works with MY workflow, not the other way around!
Recommendations to others considering the product:
If you can get away from SalesForce to this, you're going to be really happy with the simplicity involved.

    Accounting

Freshsales CRM

  • March 16, 2018
  • Review provided by G2

What do you like best about the product?
The easy UX, the speed of interaction and the semplicity
What do you dislike about the product?
I think can be improved the graph of some forms, the time to wait at refresh of the reports
What problems is the product solving and how is that benefiting you?
The perfect share of the informations
Recommendations to others considering the product:
Custom fields, set a custom view of all the fields avaiables

    William P.

Freshsales makes CRM simple and successful

  • March 14, 2018
  • Review verified by G2

What do you like best about the product?
The trail is great and offers the user enough time to access and use all the features of the platform is a truly simple user experience that builds confidence and effeciencies.
What do you dislike about the product?
I feel like the browser and app versions of the product could be a little easier to interface between as far as getting the business card scanning setup done.
What problems is the product solving and how is that benefiting you?
Qualifying leads and managing the sales process between a small team that don't like admin
Recommendations to others considering the product:
Trail the software and engage with the Customer Support team to make sure you are able to get all you need from the platform early on.

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