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An upgrade with simplicity, not bloat.
What do you like best about the product?
Starting my new position, one of my questions for my interviewers was "What is your CRM solution?" I got a grin in return, and then they told me about Freshsales, which I had never heard of before. With a support-heavy, and sales-heavy background with many companies over the last 15 years, I've seen a LOT of CRM tools, all the way up to the big bad Salesforce.
While Salesforce can do an awful lot, the train-up time for that beast is ridiculous, and there's more 'work-arounds' than actual 'working' much of the time. I sat down with Freshsales with no documentation or training, purely for the purpose of figuring out what I was in for.
One day later, I've not only got a workable solution for how to work through my predecessor's backlog, and it's sorted, with customization options already spinning in my head to try. One week later, simply clicking through the options make it clear how to do something, without even needing extensive manual reading, even though they're there for me.
While Salesforce can do an awful lot, the train-up time for that beast is ridiculous, and there's more 'work-arounds' than actual 'working' much of the time. I sat down with Freshsales with no documentation or training, purely for the purpose of figuring out what I was in for.
One day later, I've not only got a workable solution for how to work through my predecessor's backlog, and it's sorted, with customization options already spinning in my head to try. One week later, simply clicking through the options make it clear how to do something, without even needing extensive manual reading, even though they're there for me.
What do you dislike about the product?
The only real dislike that I have is that I was unprepared for having something so intuitive in design. I had a hard time adjusting to things being simple, and keep finding answers right in front of my face when I'm used to slogging through submenus and options to find a path to what I'm looking for.
What problems is the product solving and how is that benefiting you?
I took over a position that had been neglected for months, resulting in a backlog of leads, contacts, and interest in our product. With 0 training on Freshsales, I quickly found multiple ways to sort, contact, and track things the way that would work for ME, and I've realized that this is going to make training someone else 100x easier because it works with MY workflow, not the other way around!
Recommendations to others considering the product:
If you can get away from SalesForce to this, you're going to be really happy with the simplicity involved.
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Freshsales CRM
What do you like best about the product?
The easy UX, the speed of interaction and the semplicity
What do you dislike about the product?
I think can be improved the graph of some forms, the time to wait at refresh of the reports
What problems is the product solving and how is that benefiting you?
The perfect share of the informations
Recommendations to others considering the product:
Custom fields, set a custom view of all the fields avaiables
Freshsales makes CRM simple and successful
What do you like best about the product?
The trail is great and offers the user enough time to access and use all the features of the platform is a truly simple user experience that builds confidence and effeciencies.
What do you dislike about the product?
I feel like the browser and app versions of the product could be a little easier to interface between as far as getting the business card scanning setup done.
What problems is the product solving and how is that benefiting you?
Qualifying leads and managing the sales process between a small team that don't like admin
Recommendations to others considering the product:
Trail the software and engage with the Customer Support team to make sure you are able to get all you need from the platform early on.
A Fresh CRM System
What do you like best about the product?
Freshsales is a strong balance between a hands-on and a structured approach giving enough profound data, while being fun to work with. Great support and continous development
What do you dislike about the product?
- Deals are still quite basic, especially when it comes to different products
- Confusing that contacts (as converted leads) still have lead score highlighted in the interface
- Confusing that contacts (as converted leads) still have lead score highlighted in the interface
What problems is the product solving and how is that benefiting you?
- Managing sales pipeline
- Contact management
- Building history
- Contact management
- Building history
Recommendations to others considering the product:
Worth giving a try.
Best prospecting tool
What do you like best about the product?
We like to use Freshsales to reach out to prospects, follow them up and insure a good user experience along the way.
What do you dislike about the product?
A join.me like feature incorporated into the product is missing.
What problems is the product solving and how is that benefiting you?
Increase sales efficiency.
Awesome platform (Easy to use & good customer support!)
What do you like best about the product?
I felt the best part of Freshsales was the customer support, they are timely and very efficient in answering my queries. I use Freshsales for the core features and I find what they offer is very adequate for my needs.
What do you dislike about the product?
Perhaps an easier way to categorise and create customer views. Accidentally deleted one view and had to redo it from scratch.
What problems is the product solving and how is that benefiting you?
Helped to quickly arrange my contacts and leads and especially keeping track of my deals.
The service is positively surprising and very helpful.
What do you like best about the product?
The ease of use and how well it has integrated to our system.
What do you dislike about the product?
The desktop interface can be better or easier to use.
What problems is the product solving and how is that benefiting you?
The up to date reporting of our sales team, it has taken the need for daily status reports away.
Recommendations to others considering the product:
Freshsales has really delivered on efficiency and in turn, has made our sales team more agile and effective.
Practical and concrete CRM
What do you like best about the product?
Configuration and usege is very intuitive and the user interface is very friendly.
The free version is very useful for small companies that are starting.
The free version is very useful for small companies that are starting.
What do you dislike about the product?
The lack of tool for mass mailings.
It would be good to have more options to make graphics
It would be good to have more options to make graphics
What problems is the product solving and how is that benefiting you?
Start with the habits of registration and control of sales opportunities for marketing equipment and accessories with sales executives.
Practical and easy to use
What do you like best about the product?
Organized in a clear, easy to understand manner. The learning curve to get up to speed is short.
What do you dislike about the product?
Can't change the dashboard layout for a contact or lead.
What problems is the product solving and how is that benefiting you?
CRM, email
Really Helpful
What do you like best about the product?
Whether you're a manager or the sales person, give you a birds-eye view of all your accounts which helps you easily plan for the future
What do you dislike about the product?
Not the most intuitive interface but easy to use once you get the hang of it
What problems is the product solving and how is that benefiting you?
Managing sales pipeline. Doing it manually definitely did not work for me or my team
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