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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,208 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Josh B.

Surpassed expectations in all categories

  • May 21, 2018
  • Review verified by G2

What do you like best about the product?
Allows you to have infinite customization options, easy to use interface, phenomenal product support, ability to have visibility to the pipeline, great depth of record-keeping options, excellent automation features.
What do you dislike about the product?
Only thing lacking at this point is the ability to integrate more consistently with other applications although this seems to be coming along nicely.
What problems is the product solving and how is that benefiting you?
Visibility to activities at accounts and prospects, collaborating with your internal team and information sharing, keeping a history of records, automating tasks and reminders.
Recommendations to others considering the product:
Completely worth the minimal investment. Lots of new features being added but great as is. Having looked at 10 other CRM systems and been a past user of both Salesforce and Microsoft, Freshsales was the clear winner. Amazing support both online and otherwise.


    Transportation/Trucking/Railroad

A+ Service and Software

  • May 21, 2018
  • Review verified by G2

What do you like best about the product?
How responsive Fresh Sales Customer Support team is. How easy the Freshsales and works platform is to use.
What do you dislike about the product?
That I wasn't aware of Freshsales existence before I wasted 3 years with another CRM
What problems is the product solving and how is that benefiting you?
Welding stronger internal connections and the cross functionality with other departments - this crm makes internal data sharing so much simpler.


    Andrew M.

Fresh Sales Review

  • May 21, 2018
  • Review verified by G2

What do you like best about the product?
I like its ease of use,mobile App & Ease of importing data from previous CRM
What do you dislike about the product?
Gmail Sync is abit limited,Also the fields should be abit simpler
What problems is the product solving and how is that benefiting you?
Tracking Emails & Phone calls made to clients
Recommendations to others considering the product:
Yes


    tony w.

useful

  • May 18, 2018
  • Review verified by G2

What do you like best about the product?
simple interface, easy to understand, links to freshdesk
What do you dislike about the product?
nothing at present, there may be some issues as we start to use it more
What problems is the product solving and how is that benefiting you?
team inclusion with deals and linking to freshdesk


    Alexandra L.

good application

  • May 18, 2018
  • Review provided by G2

What do you like best about the product?
It is convenient to send many letters using templates, it is convenient that all contacts are saved and you can view the history.
What do you dislike about the product?
when you insert a letter from the template into the response, the entire correspondence history is erased
What problems is the product solving and how is that benefiting you?
convenient organization of contacts and correspondence history
Recommendations to others considering the product:
I recommend


    David B.

Actually Fun To Use!

  • May 15, 2018
  • Review provided by G2

What do you like best about the product?
This system actually is fun to use, you can quickly have multiple campaigns going in unison. Tracking what and how other employees or divisions are interacting with clients is simply done. Best of all, the speed in which you can make a comprehensive reports is wonderful.
What do you dislike about the product?
I couldn’t use the word dislike with any part of this product.
What problems is the product solving and how is that benefiting you?
This is a sort of “blockchain” for leads, because like data, leads are a continually growing list of records. Freshsales certainly keeps those precious leads safe in terms of helping managers assure employees are interacting with clients in the firms desired fashion.


    Real Estate

Better than Salesforce

  • May 15, 2018
  • Review verified by G2

What do you like best about the product?
I really enjoy how simple it is to filter or add information to a contact.I previously used Salesforce and always felt like I was spending so much time just to add or find simple information.
What do you dislike about the product?
I dont like the email limit. I need to be able to send more emails for certain campaigns. I also wish I was able to metrics overtime of clicks/opens.
What problems is the product solving and how is that benefiting you?
We are able to stay organized and in contact with our leads/contacts.


    Derek F.

Freshsales for a Fresh Sales Perspective

  • May 15, 2018
  • Review verified by G2

What do you like best about the product?
I love having all information centrally located in one application. Saves a ton of time and really helps to keep everything organized.
What do you dislike about the product?
When I am in the Appointments and Tasks area the dropdown for the timezone won't default to my local timezone so I have to reset that every time I go into that area.
What problems is the product solving and how is that benefiting you?
I was just at a beginning stage of my business where I wanted to really start doing some heavy marketing of our product. Before Freshsales it was cumbersome dealing with information that was disjointed, contacts, leads, reminders, notes, calendar events, sending out mailings and in general just trying to track everything that is going on in the midst of trying to get a sale.


    Boye H.

All you need to run sales

  • May 15, 2018
  • Review verified by G2

What do you like best about the product?
the intuitive UI helps you get started it is an easily affordable tool. The mobile app is pretty decent
What do you dislike about the product?
Need integration to freshdesk strage it is not there.
What problems is the product solving and how is that benefiting you?
Pipeline management sharing contacts are easy


    Real Estate

Great bang for your buck CRM

  • May 15, 2018
  • Review verified by G2

What do you like best about the product?
FreshSales won us over with their great customer support and the ability to customize the interface to suit our business needs.
What do you dislike about the product?
There are some options we could use without. If we could customize our interface even further by removing those items, that would be great. Their mobile app is not as customizable as their web interface.
What problems is the product solving and how is that benefiting you?
We were looking for more automated ways to aggregate our contact info. FreshSales met the goal.
Recommendations to others considering the product:
Utilize the support team that is available. They are very responsive.