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Great tools at your disposal
What do you like best about the product?
the different tools that are available, especially Polling, Heatmaps and Recording
it's a vast array of different user behavior tools that are useful under one software
it's a vast array of different user behavior tools that are useful under one software
What do you dislike about the product?
limited amount of personalization and integration with other tools such as GA or Magento
what I would really like to see are anomaly detection and trend analysis of the user behavior
what I would really like to see are anomaly detection and trend analysis of the user behavior
What problems is the product solving and how is that benefiting you?
upon launching our pilot website, we needed a lite version of user behavior metric tools and freshmarker was a decent choice with several tools under one roof. heatmaps and quick NPS polls are especially useful on how our users react with our brand new product. this is data that we need to acquire early in the stage of product development
Recommendations to others considering the product:
Compared to Hotjar, Freshmarketer has a bit more to offer on range of tools, even the Lite version is helpful and easy to implement
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Of the best softwares I've used
What do you like best about the product?
It is amazing to see how Freshmarketer helps you to be aware of who visits the websites you set up, the tests and see how they interact in it is simply great. He has developed heat maps and A / B tests, always allowing better development and web design.
What do you dislike about the product?
There is not much that can displease me, its service is incredible and always seeks to please the client with each new update, its cost is very well established compared to all the tools it offers.
What problems is the product solving and how is that benefiting you?
Superiority in the speed of my program and the way my employees work
Recommendations to others considering the product:
Buy this software, it will improve your experience in A / B texts
Amazing program for A / B tests
What do you like best about the product?
I have been interested in everything about this program, I have had great privileges with my work team and we have improved a lot in terms of A / B tests.
What do you dislike about the product?
I have no complaints about this wonderful software, I will continue to recommend it.
What problems is the product solving and how is that benefiting you?
Solve several problems in A / B format with our main server.
A split testing tool that allows us to do more with less
What do you like best about the product?
I like that freshmarketer has allowed us to go from multiple digital marketing and conversion optimization tools, down to one single tool.
What do you dislike about the product?
I haven't found an aspect I dislike yet.
What problems is the product solving and how is that benefiting you?
We were using multiple tools for A/B testing, session recording, funnel tracking, and overall conversion optimization (including mixpanel, vwo, lucky orange, etc) and wanted to find an affordable, and all-in-one digital marketing conversion optimization tool that worked the best for us without having to use a 'stack' of tools.
Recommendations to others considering the product:
If you're unsure that Freshmarketer is unable to meet your needs, at least do yourself a favor and sign up for the free trial and get to using their app. We did the same thing and quickly found that Freshmarketer has all the features that we were using multiple apps for in the past.
Enjoy using Freshsales
What do you like best about the product?
Love the fact that Freshsales is more than just a CRM system. We used Salesforce prior and it was very expensive and not easy to customize like Freshsales. Greatly enjoy the fact that we can track email open rates as well as delivery rates
What do you dislike about the product?
one of the things I don't like is that when you complete task that pop up... they stay in the notification area... you don't have to the ability to "X" or close out of a notification once you complete it. I also don't like the fact that when you send a large PDF it may not go through.
What problems is the product solving and how is that benefiting you?
creating a better/clear understanding of our sales pipeline... effective follow up sequences and an overall streamlined CRM
Recommendations to others considering the product:
I would definitely recommend calling them for the level of true quality service has be multiplied once we were actually a customer which was a pleasant and unexpected surprise.
Better by the day
What do you like best about the product?
It seems like the developers are receptive to updates and changes. We've identified some shortcomings and they've accommodated our requests most of the time. A good example was the lacking formatting tools for creating emails or email templates. Might have already been in the pipeline, but shortly after asking them about it, they had a greatly improved tool in place.
What do you dislike about the product?
Seems like we're helping to develop the software. To be fair, my purview is more with the email and email template side, although I have seen how the CRM works. I have worked with our internal integration expert, and he has been able to make connections between FreshSales and other tools, but it's not always easy.
What problems is the product solving and how is that benefiting you?
Empowering our new sales team with a fresh CRM, running call campaigns, filtering in leads from disparate sources, and sending occasional email campaigns.
Freshsales is great CRM for beginners
What do you like best about the product?
I like the simplicity of freshsales. It is extremely easy to update leads information in the CRM and track them and maintain a proper sales pipleline. Moreover, the multiuser interface help us to keep track on the work of each other.
What do you dislike about the product?
Sometimes there system crashes which take a lot of time to start again. Moreover, they should improve their reports because even after downloading the report it is difficult to understand anything
What problems is the product solving and how is that benefiting you?
This tool help us to generate leads & sales for our business. Using this tool we have been able to find new customers and leads for our business
Recommendations to others considering the product:
If you are a beginner and looking for an easy to understand and use CRM then you should try this tool
Powerful Optimization Platform
What do you like best about the product?
The heat maps are critical to all out optimization efforts and the a a/b testing experiments are very easy to impliment
What do you dislike about the product?
The setup for the wordpress plugin isn't as obvious as it can be. Javascript can only be customized per account and not per implementation
What problems is the product solving and how is that benefiting you?
We mostly use it to understand how visitors are interacting with our sits and content to better optimize on-page conversions and help lead design decisoins.
Recommendations to others considering the product:
It's a very powerful tool but requires a certain amount of experience to infer conclusions from some of the tests.
Excellent CRM for Small Business
What do you like best about the product?
First off, every interaction I've had with Freshsales' team has been excellent. Knowledgement, courteous and friendly sales and support staff. The software itself is also very easy to set up and use. It has all of the key features I was looking for in a CRM: two-way email sync through a standalone platform (I don't like CRMs that live inside Gmail), a true sales pipeline overview dashboard, along with an entry-level price point and scalability.
What do you dislike about the product?
So far I have no complaints. I suppose they could streamline their pricing plans; it was a little overwhelming trying to determine the subtle differences in the subscription tiers.
What problems is the product solving and how is that benefiting you?
Launching the initial sales outreach for a new consulting business. Freshsales is helping to keep me organized and on track. I'm also exploring several of their additional marketing automation services.
Recommendations to others considering the product:
I narrowed my options to two final contenders: Pipedrive and Freshsales. I demoed both products and found them to be comparable in many regards. Ultimately, I liked that Freshsales is part of Freshworks, which will make it easy for me to tack on additional products. For instance, I am already considering subscribing to Freshchat to help automate lead conversion of website visitors. Also, Freshsales is slightly cheaper than Pipedrive.
Switched over from Nutshell
What do you like best about the product?
The dashboard and navigation is very User-friendly
What do you dislike about the product?
Integration is not as seamless as I would like
What problems is the product solving and how is that benefiting you?
No
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