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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,201 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Mamta K.

Prefect CRM dediciated to Sales

  • October 08, 2018
  • Review provided by G2

What do you like best about the product?
Freshsales has a every thing which is required for documenting sales inquiry and conversation with customer. It has Artificial intelligence to improve and manage contacts. Many Features which i had been used such as,
In-built Call and Messaging Facility, I can directly contact with customer for there requirement without touch my phone.
Coversation and Pipeline view, Which help me to track every customer with there past interaction and sales on the go.
What do you dislike about the product?
All are covered with freshsales as i had not even used many of the features yet. for me its hardly to dislike any feature.
What problems is the product solving and how is that benefiting you?
Solved my problem to track customer conversation on the go.
Recommendations to others considering the product:
Got good experience with Fresh sales must give a try.


    Jeffery S.

Great Functionality, Easy To Use.

  • September 30, 2018
  • Review provided by G2

What do you like best about the product?
The heat maps are the best part about this software. The A/B tests are also extremely important and allows you to utilize the best functionality and design for the best ROI. The customer service is great and expedited.
What do you dislike about the product?
Pricing is similar to other competing software, possibly slightly less, the customer service is great and the product is great. The software just isn't what I need for my small company right now.
What problems is the product solving and how is that benefiting you?
Utilizing the heat maps to determine what my customers are doing and A/B testing to determine their preferences. keeping the experience positive so that they will want to come back again and again.
Recommendations to others considering the product:
Try it, it is free and able to be trialed.


    Vishal S.

Most excellent framework

  • September 28, 2018
  • Review provided by G2

What do you like best about the product?
Nice application where i can see and its easier to use.
What do you dislike about the product?
Good support makes it nothing to dislike.
What problems is the product solving and how is that benefiting you?
All CRM solution under one roof.


    Numan N.

Great tools at your disposal

  • September 28, 2018
  • Review verified by G2

What do you like best about the product?
the different tools that are available, especially Polling, Heatmaps and Recording
it's a vast array of different user behavior tools that are useful under one software
What do you dislike about the product?
limited amount of personalization and integration with other tools such as GA or Magento
what I would really like to see are anomaly detection and trend analysis of the user behavior
What problems is the product solving and how is that benefiting you?
upon launching our pilot website, we needed a lite version of user behavior metric tools and freshmarker was a decent choice with several tools under one roof. heatmaps and quick NPS polls are especially useful on how our users react with our brand new product. this is data that we need to acquire early in the stage of product development
Recommendations to others considering the product:
Compared to Hotjar, Freshmarketer has a bit more to offer on range of tools, even the Lite version is helpful and easy to implement


    Telecommunications

Of the best softwares I've used

  • September 28, 2018
  • Review verified by G2

What do you like best about the product?
It is amazing to see how Freshmarketer helps you to be aware of who visits the websites you set up, the tests and see how they interact in it is simply great. He has developed heat maps and A / B tests, always allowing better development and web design.
What do you dislike about the product?
There is not much that can displease me, its service is incredible and always seeks to please the client with each new update, its cost is very well established compared to all the tools it offers.
What problems is the product solving and how is that benefiting you?
Superiority in the speed of my program and the way my employees work
Recommendations to others considering the product:
Buy this software, it will improve your experience in A / B texts


    Environmental Services

Amazing program for A / B tests

  • September 27, 2018
  • Review verified by G2

What do you like best about the product?
I have been interested in everything about this program, I have had great privileges with my work team and we have improved a lot in terms of A / B tests.
What do you dislike about the product?
I have no complaints about this wonderful software, I will continue to recommend it.
What problems is the product solving and how is that benefiting you?
Solve several problems in A / B format with our main server.


    Brett W.

A split testing tool that allows us to do more with less

  • September 27, 2018
  • Review verified by G2

What do you like best about the product?
I like that freshmarketer has allowed us to go from multiple digital marketing and conversion optimization tools, down to one single tool.
What do you dislike about the product?
I haven't found an aspect I dislike yet.
What problems is the product solving and how is that benefiting you?
We were using multiple tools for A/B testing, session recording, funnel tracking, and overall conversion optimization (including mixpanel, vwo, lucky orange, etc) and wanted to find an affordable, and all-in-one digital marketing conversion optimization tool that worked the best for us without having to use a 'stack' of tools.
Recommendations to others considering the product:
If you're unsure that Freshmarketer is unable to meet your needs, at least do yourself a favor and sign up for the free trial and get to using their app. We did the same thing and quickly found that Freshmarketer has all the features that we were using multiple apps for in the past.


    Transportation/Trucking/Railroad

Enjoy using Freshsales

  • September 19, 2018
  • Review verified by G2

What do you like best about the product?
Love the fact that Freshsales is more than just a CRM system. We used Salesforce prior and it was very expensive and not easy to customize like Freshsales. Greatly enjoy the fact that we can track email open rates as well as delivery rates
What do you dislike about the product?
one of the things I don't like is that when you complete task that pop up... they stay in the notification area... you don't have to the ability to "X" or close out of a notification once you complete it. I also don't like the fact that when you send a large PDF it may not go through.
What problems is the product solving and how is that benefiting you?
creating a better/clear understanding of our sales pipeline... effective follow up sequences and an overall streamlined CRM
Recommendations to others considering the product:
I would definitely recommend calling them for the level of true quality service has be multiplied once we were actually a customer which was a pleasant and unexpected surprise.


    Chris B.

Better by the day

  • September 18, 2018
  • Review verified by G2

What do you like best about the product?
It seems like the developers are receptive to updates and changes. We've identified some shortcomings and they've accommodated our requests most of the time. A good example was the lacking formatting tools for creating emails or email templates. Might have already been in the pipeline, but shortly after asking them about it, they had a greatly improved tool in place.
What do you dislike about the product?
Seems like we're helping to develop the software. To be fair, my purview is more with the email and email template side, although I have seen how the CRM works. I have worked with our internal integration expert, and he has been able to make connections between FreshSales and other tools, but it's not always easy.
What problems is the product solving and how is that benefiting you?
Empowering our new sales team with a fresh CRM, running call campaigns, filtering in leads from disparate sources, and sending occasional email campaigns.


    rohit s.

Freshsales is great CRM for beginners

  • September 04, 2018
  • Review verified by G2

What do you like best about the product?
I like the simplicity of freshsales. It is extremely easy to update leads information in the CRM and track them and maintain a proper sales pipleline. Moreover, the multiuser interface help us to keep track on the work of each other.
What do you dislike about the product?
Sometimes there system crashes which take a lot of time to start again. Moreover, they should improve their reports because even after downloading the report it is difficult to understand anything
What problems is the product solving and how is that benefiting you?
This tool help us to generate leads & sales for our business. Using this tool we have been able to find new customers and leads for our business
Recommendations to others considering the product:
If you are a beginner and looking for an easy to understand and use CRM then you should try this tool