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Freshsales

Freshworks Inc. | 1

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External reviews

1,201 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Electrical/Electronic Manufacturing

Not so great software

  • December 30, 2018
  • Review verified by G2

What do you like best about the product?
the UI looks good and neat reports, user level control is good
What do you dislike about the product?
If you want to use it with manager and execs on the same platform, the execs will be able to see all the emails of managers on team inbox, which is really bad we realised it after using this for 6 months, ever since then we are asking them to resolve the same bit it has been 4 months and they are still not able to solve it.
What problems is the product solving and how is that benefiting you?
captures lead data from website form, lets you use territory access and auto lead assignment works well with that.
Recommendations to others considering the product:
Please check with the email feature as a manager you don't want all the team to see what emails you send to their colleagues or outside world.
Also there's no provision like deal rotting in pipedrive CRM, you will never know when your sales team is on low productivity, even though it generates reports automatically, you cane make sense out of them for real business even though they look fancy.


    NATALIA C.

Very rewarding to have Freshsales for our fast and safe sales

  • December 12, 2018
  • Review verified by G2

What do you like best about the product?
We are convinced that acquiring this product is of great help for this company, has drastically increased sales in an efficient and timely manner, is easy to use for our operators or software administrator, you have functions that are truly necessary for these processes, its characteristics are excellent
What do you dislike about the product?
there are very few shortcomings or weaknesses that this software has, one of those weaknesses is that its reports are incomplete, they must be improved, the interface is very basic, it does not allow us to export information.
What problems is the product solving and how is that benefiting you?
he practically helped us a lot because it allows us to organize our sales and thus allow us to have a better control of the pending activities.
Recommendations to others considering the product:
we recommend it because it allows us to make sales in a quick way and optimize our services, saving us time and money


    Information Technology and Services

A Breath of Fresh Air Compared to Salesforce

  • December 09, 2018
  • Review verified by G2

What do you like best about the product?
The price, breadth of functions, and the clear pricing model that doesn't penalize us for success.
What do you dislike about the product?
The fact that the entire sales ecosystem doesn't yet make integration a breeze. Many other tools just build in Salesforce integration as a default button-click, for some products, we have to use Zapier.
What problems is the product solving and how is that benefiting you?
We've been looking for a CRM that will scale with us predictably, with functionality that doesn't require extra button clicks and plugins.
Thanks to this, I know exactly what the pricing will be as we add more users. Plus I've been able to avoid having to buy Sales Automation tools because the functionality is built in.
Recommendations to others considering the product:
Give it a try, and if you're not already married to Salesforce, then you won't miss much.


    JESUS O.

A positive impact with Freshsales to make our sales fast

  • December 07, 2018
  • Review verified by G2

What do you like best about the product?
It is very nice to let you know that Freshsales has been very helpful since it allows us to optimally make sales, negotiations and interactions between customers and our company, it has been very useful because through it we have updated with the organization of This company, its characteristics are good, very light and that makes it fast when you drive.
What do you dislike about the product?
There are few things that we dislike about this software but there is something that requires improvement and its interface is very simple, another is that they try to improve the configurations of the alarms or can configure them by oneself, it does not allow to export information
What problems is the product solving and how is that benefiting you?
we feel happy because it is progressively improving the processes of our company with the help of this software, freshsales has contributed a lot in terms of sales
Recommendations to others considering the product:
We recommend it because through it, it allows us to make our sales in an optimal, fast and safe way.


    JAIME E.

With Good Characteristics Freshsales is your best option for sales

  • December 05, 2018
  • Review verified by G2

What do you like best about the product?
It is very reliable to have Freshsales because it optimally performs our sales, it helps us to fill our processes with great precision and that makes us very happy because through this software we have advanced and we reflect a correct projection, our negotiations are precise where we facilitates a secure sale.
What do you dislike about the product?
There are few things that we dislike this software, one of things that should improve is its interface to make it more pleasant for the administrator, we have analyzed this product and lacks many functions and features and should choose to improve each day more, to that is more attractive to acquire it, they must find a way to download the plans so that it is more feasible to acquire it.
What problems is the product solving and how is that benefiting you?
There are many things that are contributing this software so that we can progress as a company, one of them the quick way to make sales, its functions make us optimize each process of our company.
Recommendations to others considering the product:
We recommend this software as it improves your company's sales processes in the short term


    maria f.

High reliability of Freshsales for our sales processes

  • December 02, 2018
  • Review verified by G2

What do you like best about the product?
It is very important to have this software since it optimally improves our negotiations and customer / company interactions, it is easy to use, it gives us the way to make sales fast and effective, it is profitable to acquire this program because its interface is nice, it is very balanced in the way it does processes, it is light and reliable
What do you dislike about the product?
We see many flaws in their characteristics, the interface should improve it, your reports should add more information to be more complete, it does not allow us to configure the alarms to our accommodation. They should do an update or add more functions to make the service optimal.
What problems is the product solving and how is that benefiting you?
It has given us the opportunity to organize our sales processes, the interactions with our clients in a balanced, fast way and thus guarantee a good service. This Software makes us see through a monitoring to identify potential customers and offers minutes for our company
Recommendations to others considering the product:
It is a good software because it is doing us optimally our sales processes and interactions with our customers


    CARLOS O.

a good alternative to manage our customers

  • November 26, 2018
  • Review verified by G2

What do you like best about the product?
we like the way we have optimized our services, we have increased our sales, handle messages and notifications in a real and fast way, efficiently manage relationships with our customers, it is a lightweight and fast software which makes it efficient for we. It seems great to us since we link the email system and through this improves the relationship with customers
What do you dislike about the product?
we dislike that this software lacks many functions and features that can improve the processes for our clients, its interface is regular should improve a little more
What problems is the product solving and how is that benefiting you?
is giving us a wide assistance to streamline our processes through its characteristics that are of utmost importance for our company, it is easy to use and saves us time.
Recommendations to others considering the product:
improve the interface and add more features to improve workflow


    RODRIGO V.

Easy to use to optimize your company

  • November 24, 2018
  • Review verified by G2

What do you like best about the product?
for this company has contributed a lot this software because it has allowed us to optimally guide our negotiations and interactions with customers, it also helps us keep track of potential customers, it has been very useful because it has balanced our organization of the management of sales
What do you dislike about the product?
we dislike it because it lacks many functions or features that would be very helpful for processes, when you want to upload some file you do one-to-one instead of doing them simultaneously to make the process more optimal, you must improve the reports to have better information when reading the data
What problems is the product solving and how is that benefiting you?
Through this product or this software, we have improved sales in a timely manner since this software optimizes the processes of our company through its functions. It is of the utmost importance, since through the monitoring of our contacts, it has determined to identify potential customers and offers from our customers.
Recommendations to others considering the product:
Improve the interface and add more features so that it can be more optimal for companies


    Ashish P.

excellent choice for conversion optimzation analysis

  • November 22, 2018
  • Review verified by G2

What do you like best about the product?
heat maps . Easy to setup.

its a Compulsory product matric for us post release. and important input for incremental optimizations.
What do you dislike about the product?
it may not be very easy for a beginner to understand the results of the tests.
Documentation is pretty good to help get started.
What problems is the product solving and how is that benefiting you?
1) website conversition funnel.
Was able to find the events where the drop used to occur.

2) SAAS user engagement funnel.
heat maps were a major input ,which helped us redesign our applications to enable increased user engagement and time spent on our product.


    E-Learning

Great CRM BTW

  • November 20, 2018
  • Review verified by G2

What do you like best about the product?
I like best it keeps record of all communication whether it be email, text, voicemail. I like the templates for emails and the statistics. It is easy to use and understand
What do you dislike about the product?
There is not much I do not like other than I cannot really program it very well. I look at that stuff and freaks me out. the support is on the other side of the world so we never can get a decent appointment time.
What problems is the product solving and how is that benefiting you?
It helps keep me organized as if I was a real business. I know what stage everyone is at and who I need to follow up with or the last time we contacted.
Recommendations to others considering the product:
Once it is set up... it is the best thing since sliced bread!!