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Freshsales

Freshworks Inc. | 1

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External reviews

1,208 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    roberto carlos g.

Freshsales a quick way to monitor our sales.

  • April 11, 2019
  • Review verified by G2

What do you like best about the product?
Freshsales has firmly changed our company in terms of our sales, it allows us to visualize our potential customers, who are available to make such a sale, we identify the opportunities, through follow-ups to our clients, this is achieved with a massive tracking of sales progress The supports can be done by email, manage customer service in an efficient way, you can chat with customers, receive calls, send emails, many things that makes it easier to project ourselves to be a better company through this important software that It's for us.
What do you dislike about the product?
As everything has weaknesses, one of them is its visualization, the interface is very basic, they must also improve their characteristics to deepen more the processes that are carried out to make a more timely sale. Something that caught our attention is that it does not allow the export of information.
What problems is the product solving and how is that benefiting you?
It transmits confidence when carrying out our processes, because we make sales faster and easier. We think it's great to have this software, this product is fascinating, but they have to improve it a bit more
Recommendations to others considering the product:
There are thousands of softwares that can have many functions, but this software has a lot of potential, nice to say that in a short time when we acquired it, it gave us more data and helped us to optimize our sales.


    Joyce M.

"Freshsales is ideal for following clients"

  • April 10, 2019
  • Review provided by G2

What do you like best about the product?
We like especially the errand framework (undertakings) of freshsales, since it enables us to sort out our advancement effectively. We like the stage's capacity to coordinate into messages, and visits with clients, because of its incorporated CRM. Something we additionally like about freshsales is that it has a wide ability to make telephone calls without hosting to get to third-gathering programming.
What do you dislike about the product?
We don't care for that the quantity of colleagues for each undertaking is so low. That makes it somewhat confused to monitor who partakes or not in each phase of the venture. We imagine that it is very constraining with the openness licenses to the data, and the importation of records sets aside a long effort to process each record.
What problems is the product solving and how is that benefiting you?
With freshsales we have accomplished numerous points of interest when speaking with our clients, since it has numerous channels through which we can get in touch with them. Before we had enough issues to influence visual to subsequent meet-ups to our business forms. This was basically because of the way that the CRMs we utilized did not have great combinations for deals the board.
Recommendations to others considering the product:
Our business group is exceptionally happy with the utilization of freshsales. It is very suggested for cell phones, particularly with its incredible access from Android. We very prescribe the utilization of freshsales to deal with reactions to clients by means of email, and to record calls with great quality. Completely prescribed to deal with leads.


    Daniel Ernesto R.

Freshsales is perfect for tracking customers

  • April 09, 2019
  • Review verified by G2

What do you like best about the product?
We like very much the task system (tasks) of freshsales, since it allows us to organize our progress easily. We like the platform's ability to integrate into emails, and chats with customers, due to its integrated CRM. Something we also like about freshsales is that it has a wide capacity to make phone calls without having to access third-party software.
What do you dislike about the product?
We do not like that the number of collaborators for each task is so low. That makes it a little complicated to keep track of who participates or not in each stage of the project. We think that it is quite limiting with the accessibility permits to the information, and the importation of accounts takes a long time to process each account.
What problems is the product solving and how is that benefiting you?
With freshsales we have achieved many advantages when communicating with our customers, because it has many channels through which we can contact them. Before we had enough problems to make visual follow-ups to our sales processes. This was mainly due to the fact that the CRMs we used did not have good integrations for sales management.
Recommendations to others considering the product:
Our sales team is very satisfied with the use of freshsales. It is highly recommended for mobile devices, especially with its excellent access from Android. We highly recommend the use of freshsales to handle responses to customers via email, and to record calls with good quality. Fully recommended to handle leads.


    dantya margarita c.

easy and safe our sales with freshsales

  • April 07, 2019
  • Review verified by G2

What do you like best about the product?
Our company is assuming a challenge to optimize its functions, for this reason we acquired this software, as it was implemented we saw the improvement in terms of our sales as it is being managed in an organized way to our customers, it is a complete software, easy to use, performs very optimal follow-ups, offers a good technical assistance service
What do you dislike about the product?
One of the shortcomings of this product or software is its user interface, they should improve it, it is very basic and should change its appearance, it lacks more features to have a better service, it does not allow uploading files in bulk, the alarms are not custom
What problems is the product solving and how is that benefiting you?
It has been very helpful, it immediately tracks our relationship with our current customers, it is a good product that has streamlined our work, saving money and time. The synchronization of the activity helps us to keep track of the problems that our customers have had with our products.
Recommendations to others considering the product:
We can say that it is a good product, sales makes it very optimal, fast and it is very practical to use, it is a safe software, it has good characteristics that allows us to organize our work projects


    Oil & Energy

Very good UI for a great price

  • April 04, 2019
  • Review provided by G2

What do you like best about the product?
Very easy to setup, beautiful UI at a fraction of the price of some other CRMs
What do you dislike about the product?
Some stupid limitations like the inability to download recorded call files and the inability to upload all file types to contacts
What problems is the product solving and how is that benefiting you?
Very organized since day one of launching the biz
Recommendations to others considering the product:
Try pipeline deal view and you’ll never test a crm without it


    jorge alberto o.

A reliable product for our sales and customers

  • April 03, 2019
  • Review verified by G2

What do you like best about the product?
Primarily this software has driven our sales, through its features has organized our customers, is a complete software, easy to use cash for the monitoring of our processes, offers an excellent assistance service, has the ticket system where they offer them by chat and by phone
What do you dislike about the product?
One of the shortcomings of this product or software is its user interface, they should improve it and change its appearance, it lacks more features to have a better service, it does not allow uploading files in bulk, to export presents problems, low quality with its interface, very basic reports the alarms are not personalized
What problems is the product solving and how is that benefiting you?
It is very practical for its use, it has allowed us to expand our clients in an organized way, it tracks our relationship with our current clients, The synchronization of the activity helps us to track the problems our clients have had with our products
Recommendations to others considering the product:
Make sales is very timely, is very practical, easy to use, and allows us to make our sales safe and reliable, very good product despite its weaknesses


    Computer Software

Friendly system that is better than Salesforce!

  • April 01, 2019
  • Review provided by G2

What do you like best about the product?
The UI, WAY better than Salesforce and much easier to navigate for our sales team. Good visual reports but still a little confusing at times.
What do you dislike about the product?
It does have a little bit of a learning curve when figuring out what all of the lead > Contact > Account > Deal stages mean but once the software is implemented and customized properly its ok. I think there is also just alot of room for them to improve (like integration with unbounce)
What problems is the product solving and how is that benefiting you?
Lead management and report generation. We have transitioned from salesforce and really like the ease of use with the product more.
Recommendations to others considering the product:
So far, I think its doing the job!


    sandra milena c.

Freshsales, an organization of our clients in a safe way.

  • April 01, 2019
  • Review verified by G2

What do you like best about the product?
It has been very helpful because it has greatly improved our sales, allows us to save my time and resources automatically assigning leads, it is a software of high confidence, it is practical when manipulating it, it is very easy to use and helps us make sales and profitable for our company.
What do you dislike about the product?
Manipulating this software has been many mishaps in terms of the speed of its functions, I would like it to be a little faster. In addition, our customers are asking to establish an integration with Facebook and social networks and it has not been possible. Its appearance is very simple, it needs to enter several topics to make it more attractive to the editor, it does not allow to configure the alarms
What problems is the product solving and how is that benefiting you?
It is a good software, it allows you to monitor the performance of your team's tasks, specify the sales made daily
Recommendations to others considering the product:
It is very practical when organizing our potential clients, and take a safe sale


    Robert P.

"Freshsales will improve your business insight"

  • March 29, 2019
  • Review provided by G2

What do you like best about the product?
The freshsales task execution framework is amazing, simple to oversee. We like that it permits to make phone calls without going to outer administrations. Freshsales permits adding colleagues to the rundown of errands, with the goal that the work is progressively liquid. A point that we like a ton about freshsales is that it permits adding partners to the assignment records, which makes the executives increasingly liquid.
What do you dislike about the product?
It is very insufficient regarding bringing in records and contact databases from exceed expectations. It doesn't enable us to appropriately follow the status of every business, and your android application is very moderate, particularly with regards to synchronize. As to consents that the overseer can concede to the colleagues, these are somewhat restricting with the substance customization.
What problems is the product solving and how is that benefiting you?
We had a great deal of issues searching for an administration that offered a quality CRM, which would enable us to effectively manage the business compel. On account of freshsales we can more readily characterize our potential clients, and we can convey all the more effectively with our clients. On account of freshsales we can all the more likely characterize our potential clients, and know which ones are best for us.
Recommendations to others considering the product:
We exceptionally prescribe utilizing freshsales for their great and fluctuated correspondence channels, which condense the conventional communications (email, talk and telephone calls) in a solitary stage. It is superb for succinct administration of potential clients, and for getting a decent import of client accounts.


    Diego R.

Freshsales is quite well focused on sales management

  • March 23, 2019
  • Review verified by G2

What do you like best about the product?
What we liked the most until the moment of using freshsales is the ease with which we can manage our potential customers. It is excellent for managing client territories for banking, and for managing customer assistance follow-ups (when they are online, it should be noted). Offers excellent management of internal sales campaigns, and allows you to make call recordings.
What do you dislike about the product?
It does not allow us to manage marketing or resources for banking clients, and it does not offer a good segmentation system for potential clients. However, freshsales does not allow automatic markings on its CRM tool, nor does it allow the user to monitor the influence, or expenses and households. It is quite limited for the sales force automation, since it does not allow us to directly manage client databases, nor do we anticipate sales.
What problems is the product solving and how is that benefiting you?
With freshsales we have had many benefits, mainly because it allows us to better organize our marketing campaigns by email, and to carry out a correct sales administration in the field. It allows to manage performance metrics, which has been quite profitable.
Recommendations to others considering the product:
Freshsales is a crm of the most recommended to perform sales management. We like how easy it is to segment contacts, and also manage sales funnels, so we recommend it a lot for this. It is also excellent for storing important documents, and its tool is recommended to be comfortably communicated with other team members.