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Freshsales

Freshworks Inc. | 1

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External reviews

1,201 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    sandra milena c.

Freshsales, an organization of our clients in a safe way.

  • April 01, 2019
  • Review verified by G2

What do you like best about the product?
It has been very helpful because it has greatly improved our sales, allows us to save my time and resources automatically assigning leads, it is a software of high confidence, it is practical when manipulating it, it is very easy to use and helps us make sales and profitable for our company.
What do you dislike about the product?
Manipulating this software has been many mishaps in terms of the speed of its functions, I would like it to be a little faster. In addition, our customers are asking to establish an integration with Facebook and social networks and it has not been possible. Its appearance is very simple, it needs to enter several topics to make it more attractive to the editor, it does not allow to configure the alarms
What problems is the product solving and how is that benefiting you?
It is a good software, it allows you to monitor the performance of your team's tasks, specify the sales made daily
Recommendations to others considering the product:
It is very practical when organizing our potential clients, and take a safe sale


    Robert P.

"Freshsales will improve your business insight"

  • March 29, 2019
  • Review provided by G2

What do you like best about the product?
The freshsales task execution framework is amazing, simple to oversee. We like that it permits to make phone calls without going to outer administrations. Freshsales permits adding colleagues to the rundown of errands, with the goal that the work is progressively liquid. A point that we like a ton about freshsales is that it permits adding partners to the assignment records, which makes the executives increasingly liquid.
What do you dislike about the product?
It is very insufficient regarding bringing in records and contact databases from exceed expectations. It doesn't enable us to appropriately follow the status of every business, and your android application is very moderate, particularly with regards to synchronize. As to consents that the overseer can concede to the colleagues, these are somewhat restricting with the substance customization.
What problems is the product solving and how is that benefiting you?
We had a great deal of issues searching for an administration that offered a quality CRM, which would enable us to effectively manage the business compel. On account of freshsales we can more readily characterize our potential clients, and we can convey all the more effectively with our clients. On account of freshsales we can all the more likely characterize our potential clients, and know which ones are best for us.
Recommendations to others considering the product:
We exceptionally prescribe utilizing freshsales for their great and fluctuated correspondence channels, which condense the conventional communications (email, talk and telephone calls) in a solitary stage. It is superb for succinct administration of potential clients, and for getting a decent import of client accounts.


    Diego R.

Freshsales is quite well focused on sales management

  • March 23, 2019
  • Review verified by G2

What do you like best about the product?
What we liked the most until the moment of using freshsales is the ease with which we can manage our potential customers. It is excellent for managing client territories for banking, and for managing customer assistance follow-ups (when they are online, it should be noted). Offers excellent management of internal sales campaigns, and allows you to make call recordings.
What do you dislike about the product?
It does not allow us to manage marketing or resources for banking clients, and it does not offer a good segmentation system for potential clients. However, freshsales does not allow automatic markings on its CRM tool, nor does it allow the user to monitor the influence, or expenses and households. It is quite limited for the sales force automation, since it does not allow us to directly manage client databases, nor do we anticipate sales.
What problems is the product solving and how is that benefiting you?
With freshsales we have had many benefits, mainly because it allows us to better organize our marketing campaigns by email, and to carry out a correct sales administration in the field. It allows to manage performance metrics, which has been quite profitable.
Recommendations to others considering the product:
Freshsales is a crm of the most recommended to perform sales management. We like how easy it is to segment contacts, and also manage sales funnels, so we recommend it a lot for this. It is also excellent for storing important documents, and its tool is recommended to be comfortably communicated with other team members.


    Johan Alexander O.

Freshsales greatly increases our sales force

  • March 21, 2019
  • Review verified by G2

What do you like best about the product?
Freshsales is an excellent and very attractive crm due to the fact that it allows us to analyze the attention that is given to the client, and because it allows us to manage the internal sales system. It is very good to manage marketing campaigns, and to review the performance metrics of each client online. Your email marketing application is very good, just like your live chat tool.
What do you dislike about the product?
Something that has bothered us from the beginning with freshsales is how complicated it is to distribute to our potential clients, because their segmentation tool is a bit limiting, and you can not do a good follow-up of interactions. Your ability to import large databases from Microsoft excel is quite limited. It does not allow tracking expenses and influences of customers for banking.
What problems is the product solving and how is that benefiting you?
Thanks to freshsales our sales automation campaigns are more successful than ever. It has been excellent for marketing by email, and for sales management in the field. It has also been very good to keep a good control of answers by email.
Recommendations to others considering the product:
We highly recommend using freshsales when dealing with sales funnels, since this management is very fast and organized. We highly recommend its use to keep us properly communicated with each client, and to conduct marketing campaigns by email. It is excellent for analyzing customer service.


    Emmanuel Jesus M.

Freshsales will improve your sales intelligence

  • March 19, 2019
  • Review verified by G2

What do you like best about the product?
The freshsales task execution system is excellent, very easy to manage. We like that it allows to make telephone calls without having to go to external services. Freshsales allows adding collaborators to the list of tasks, so that the work is more fluid. A point that we like a lot about freshsales is that it allows adding collaborators to the task lists, which makes management more fluid.
What do you dislike about the product?
It is quite deficient in terms of importing accounts and contact databases from excel. It does not allow us to properly track the status of each business, and your android application is quite slow, especially when it comes to synchronize. Regarding the permissions that the administrator can grant to the collaborators, these are a bit limiting with the content customization.
What problems is the product solving and how is that benefiting you?
We had a lot of problems looking for a service that offered a quality CRM, which would allow us to correctly guide the sales force. Thanks to freshsales we can better define our potential customers, and we can communicate more easily with our customers. Thanks to freshsales we can better define our potential customers, and know which ones are best for us.
Recommendations to others considering the product:
We highly recommend using freshsales for their good and varied communication channels, which summarize the traditional interactions (email, chat and phone calls) in a single platform. It is excellent for concise management of potential customers, and for getting a good import of customer accounts.


    Josibeth G.

Freshsales is an excellent CRM for sales teams

  • March 14, 2019
  • Review verified by G2

What do you like best about the product?
We love how easy it is to use freshsales. This "sensitive CRM" offers a good combination of traditional communication methods (email, chat and phone calls) so that the communicative experience with the client is as wide as possible, without the need for external programs.
What do you dislike about the product?
Its configuration of permissions for collaborators is very limiting, because it does not allow to give them much freedom. It is not good for importing databases from external services (nor for exporting them). Your customer segmentation system is slow and does not offer enough information.
What problems is the product solving and how is that benefiting you?
Thanks to freshsales our customer management is much simpler and more coordinated (when it comes to group collaborations). Before we could not do correct visual tracking of all business processes, but luckily with the use of freshsales this is no longer a problem.
Recommendations to others considering the product:
Freshsales will be useful to both small and medium businesses, thanks to its extensive customer management. It is highly recommended to manage leads, and to review your activity on the web. Thanks to Freshsales you will be able to get much more out of the visualization of your business in process. We recommend it.


    Taylor K.

Freshmarketer is full of alternatives that will please you.

  • February 19, 2019
  • Review verified by G2

What do you like best about the product?
It saves a lot of money at the end of the day, which is a great advantage. The Chrome extension is really useful. You can create and manage campaigns directly from your browser. You can use it for free for life, but with limited features.
What do you dislike about the product?
A small mishap in heat maps is to use them on pages with infinite displacement. However, Freshmarketer does tend to listen to customer comments, as they issue updates quite frequently. Thumb up for that.
What problems is the product solving and how is that benefiting you?
As a marketer, freshmarketer is what always helps me and my team. It offers you multiple applications and functions, which means you do not have to buy all those applications individually. For example, it comes with a heat map, an A / B test tool, funnel optimization, etc.
Recommendations to others considering the product:
I recommend the free Freshmarker plan forever. It's better for bloggers, affiliates, small businesses and startups. The premium plan is for medium and large companies.


    Liv B.

Freshsales is the application that every sales team needs

  • February 04, 2019
  • Review verified by G2

What do you like best about the product?
It offers a good system of tasks with which we can easily organize. We like that we can manage contacts and that emails and chats can be integrated into the CRM tool. Freshsales also has the ability to make phone calls without using other applications
What do you dislike about the product?
It allows adding a certain number of collaborators to the tasks, but these are limited to a very basic management permission configuration, so it does not end up being so useful. The import of accounts is slow, with little retail filters and does not offer a good edition of columns
What problems is the product solving and how is that benefiting you?
Freshsales offers us great advantages in terms of communication with customers. It is a multi-channel platform with which we can now be in constant contact with them. A recurring problem was to be able to make a good visual follow-up of the business process, but thanks to Freshsales we have been able to solve it
Recommendations to others considering the product:
We recommend learning to highlight and define which are the most solid potential customers, that is, those who are most ready to buy our products. We recommend your app for android. It is easy to use and is properly organized


    James S.

Freshsales handles the entire organization of our server very well

  • January 27, 2019
  • Review verified by G2

What do you like best about the product?
I like how he organizes me completely. It keeps all my communications in a client file. I can track and move, categorize. It just makes my life a lot easier.
What do you dislike about the product?
I can not say that I have found a negative yet. It's what we need as a growing business at the right price. Surely there are systems with many sounds and bells, but this is soft for the budget and offers everything we are looking for.
What problems is the product solving and how is that benefiting you?
I think it would be easier to schedule marketing campaigns by email if there was a calendar interface for that task.


    Information Technology and Services

Easy to learn, but constantly changing

  • January 07, 2019
  • Review provided by G2

What do you like best about the product?
I love that the UI(User Interface) is easy to pick up and learn. This has been a big benefit to when we pushed the application out to our employees.
What do you dislike about the product?
I do not like that they are always "Upgrading" without any formal notification. There have been some updates that have been launched in the middle of the day and have caused problems for my team.

I also do not like that they did not have North American support but located in India. This makes a problem when something happens to the system and I need to wait a full 24 hours to get a response from their support team.
What problems is the product solving and how is that benefiting you?
We have been able to eliminate our previous CRM software, that we were required to purchases with a full license for their other products. With this application, we were able to cut out costs nearly in half. We have also been able to move away from third-party marketing emails. ( though with the last update we have had to move back).
Recommendations to others considering the product:
Make sure that you are fully ready to move to their product. Uploading contacts and leads can take some time. This is not a one-weekend process.