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Freshsales

Freshworks Inc. | 1

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External reviews

1,208 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    jorge c.

An ideal tracking and monitoring for the sales processes of our company.

  • April 23, 2019
  • Review verified by G2

What do you like best about the product?
We are firmly with Freshsales, a software that has helped us to effectively track our sales processes, it is good software because it analyzes and constantly monitors our potential customers, is quick to perform its operations and functions, we can send emails and that makes it more attractive for us, making telephone conversations is a great thing, it shows us the advantages of identifying opportunities, it has good reports and analyzes of our clients, it is a potential software, that we can recommend with our eyes closed.
What do you dislike about the product?
The weaknesses are few, exporting information is something that does not allow us to do, its interface lacks more work to make it attractive, nice for administrators, it does not allow me to modify the work systems of our company.
What problems is the product solving and how is that benefiting you?
Positively it is a software that has contributed to our development, it is act and functional, it is opportune for the business processes, it is practical, and it is left to manage, it solves what we need, suitable for these types of tasks.
Recommendations to others considering the product:
Easy to say that it can be an option for any company for tracking and tracing of business journeys, our sales are safe with Freshsales, and this can be an appropriate option to improve your efforts.


    Mateo Alejandro G.

Freshsales is synonymous with success in sales

  • April 23, 2019
  • Review verified by G2

What do you like best about the product?
We liked freshsales the system of tasks (tasks) with which it is extremely easy to organize the work in phases, or cycles to complete. We really like that freshsales allows the user to integrate emails to the integrated CRM tool that it brings. In addition, a great plus is that it allows you to make phone calls (it has an extensive multi-channel communication system).
What do you dislike about the product?
We do not like that it is so limiting when it comes to the accessibility permits of each collaborator that we add to the tasks. We do not like their ability to integrate into social networking platforms, nor their ability to integrate accounts. Another problem is that it does not offer a Dashboard in which the use of kanban boards can be implemented. This would make it easier to work.
What problems is the product solving and how is that benefiting you?
The freshsales platform has given us many advantages regarding our possibilities to communicate with customers. Now our relations with customers are better distributed. Before we had problems with tracking our business processes, but this has been resolved with the use of freshsales. Its simplicity has made it easier to work.
Recommendations to others considering the product:
Freshsales is one of the best Customer Relationship management and sales softwares with which we have been able to work. It is recommended to all kinds of SMEs that want to better organize their work time and their client management. Fully recommended to growing sales teams.


    carlos p.

One step to make our sales with Freshsales

  • April 22, 2019
  • Review verified by G2

What do you like best about the product?
We highlight the good representation of Freshsales software, it has contributed in our sales processes, project opportunities, tracking of customer journeys, identification of potential customers, this software has organized every step in order to make our sales, it is gratifying product because it is easy to use, practical, simple to operate, its support is fast and instantly.
What do you dislike about the product?
Their weaknesses may be the high rates to acquire this software, they must lower their prices a little, their graphics or interface are simple, they have to improve them more thoroughly, to add more features and publish instructional videos that serve as support to help Know how to handle this product.
What problems is the product solving and how is that benefiting you?
It can be said that it has been a great opportunity to have this software, it has allowed us to strengthen our relationships in a short time, it has organized and structured our sales, it is a good software, a good tool.
Recommendations to others considering the product:
If you are looking to streamline the sales area of ​​your company, do not hesitate to look for Freshsales, it is a software, very practical, complete to organize your sales and your projects in an immediate way and without so many complications.


    eusstorgio j.

Monitors projects with freshsales very effectively

  • April 19, 2019
  • Review verified by G2

What do you like best about the product?
Freshsales has incurred many advantages for our company, we can immediately track any sales project within our company, its follow-ups have been the primary guide for the search of contacts or potential customers, its reports are good and it reflects us quickly what we have pending, sending emails is easy, its management is effective and timely, no doubt this software is very good.
What do you dislike about the product?
As everything has disadvantages like not a few tutorial videos that this software has, when we started to manipulate this software it was difficult for us since we did not have support from someone to advise us in the operation of this software, its interface is very simple, they need improve it
What problems is the product solving and how is that benefiting you?
It has been very helpful and support to have this software, it monitors the projects to be followed very effectively, by means of its simple functions it allows us to manipulate it in an easy way.
Recommendations to others considering the product:
If you want to implement user-friendly software, very intuitive to track and trace sales opportunities and potential customers, this software is the right one, very appropriate to do all these types of processes for a company.


    Eric S.

"Freshsales Ideal For Sales Management."

  • April 19, 2019
  • Review provided by G2

What do you like best about the product?
FreshSales is very simple to set-up and doesn't necessitate that you utilize a full-time CRM/Rev Ops worker to make refreshes and design the stage. The convenience and availability for all colleagues what sold us. The group likewise helped us fixed a few bugs with the Segment combination, which was significant for us so the majority of our information streams consequently. Freshsales coordinates and tracks the adventures of our customers, doing subsequent meet-ups and overseeing future organizations, it can enable making calls and sending messages to potential clients, it influences reports and itemized investigation of our clients, to can be bolstered by email, it's appropriate to improve our deals and streamline work forms.
What do you dislike about the product?
We feel that it is very constraining with the openness licenses to the data, and the importation of records sets aside a long effort to process each record.
What problems is the product solving and how is that benefiting you?
Freshsales has streamlined our work exceptionally accommodating following our present clients from now on sparing us cash and time. The synchronization of the movement causes us to monitor the issues that our clients have had with our items. Our business mechanization campaigns are more fruitful than any other time in recent memory and consumer loyalty viably proficient with Freshsales.
Recommendations to others considering the product:
We exceptionally recommend utilizing Freshsales we've turned out to be progressively profitable, sorted out, and can write about our successes and measurements substantially more effectively to the remainder of the organization.


    oswaldo r.

freshsales an immediate solution for the follow-up of our tasks.

  • April 17, 2019
  • Review verified by G2

What do you like best about the product?
We have introduced Freshsales to our company in order to advance in the matter of the organization of our clients and projects, we feel comfortable with this software because it has allowed us to timely monitor the progress of our sales or business, apart from being a good component because through this software we have established a high progress of our efforts within the company, it is very optimal operation of this tool, it has good functions, it is a light software and offers a safe environment.
What do you dislike about the product?
It should be noted that there are few insolvencies that this software has, they must improve its interface, which is more practical and pleasant to the user, it also lacks more features to be complete and the company feels more supported with this software.
What problems is the product solving and how is that benefiting you?
We loved the fact that it could take the monitoring and monitoring in an effective, easy and safe way, the interaction between client and administrator is something great to finalize some pending projects of the company.
Recommendations to others considering the product:
We remember that it has an easy-to-use interface, follows the projects in an efficient and organized way, helps maintain the relationship between the client and the company, provides an excellent quality service, and has adjustable prices for any business


    lazaro p.

Freshsales, monitoring and management immediately.

  • April 16, 2019
  • Review verified by G2

What do you like best about the product?
It is very important to have Freshsales as it directs and tracks the journeys of our clients, carrying out follow-ups and managing future businessmen, it can allow making calls and sending emails to potential customers, it makes reports and detailed analysis of our customers, can be supported by email, is suitable to optimize our sales and streamline work processes.
What do you dislike about the product?
Freshsales as all software has weaknesses or disadvantages, as to modify some process sometimes becomes complicated, it is a tool that has a very basic, simple interface, should adapt or implement more themes or improve the interface to make it more attractive for the administrator
What problems is the product solving and how is that benefiting you?
It is just good, it saves us time and money in every process that is done, it carries out an effective follow-up, it traces the clients in a timely manner, it is not so difficult to handle or manipulate, it has good characteristics according to what is required.
Recommendations to others considering the product:
We love the way that it is an almost complete software, economic for its acquisition, practical to manipulate it, very good in terms of handling information of our clients, it has helped to reach our objectives and goals, we entrust it to any company that wants to acquire it .


    Printing

Great value for a comprehensive toolset

  • April 12, 2019
  • Review provided by G2

What do you like best about the product?
The Session Replays and Heatmaps are great for getting an understanding of our our customers interact with our website. The Session Replays have been invaluable for being able to show us exactly how someone is interacting and we've spotted bugs through this, and been able to see where people are clicking and expecting and action where there wasn't one, and we've been able to remedy that too.

The support is also outstanding!
What do you dislike about the product?
The A/B testing tool causes flickering on our site when it loads so we don't use that much, but we have used the Split Testing and been able to integrate it into Google Analytics which is ideal.
What problems is the product solving and how is that benefiting you?
We are using Freshmarketer heavily in our CRO efforts. We run a lot of experiments, launch new pages, and we always use Freshmarketer to monitor those pages and experiments. It's really an essential part of our CRO prooess.


    Marcel K.

very good experience so far. no problems using freshmarketer. support is very quick and helpful

  • April 12, 2019
  • Review verified by G2

What do you like best about the product?
I like the very quick and helpful support a lot. Also the usability of freshmarketer as it is very easy to use. Clean interface good as well
What do you dislike about the product?
The heatmaps doesnt look like they are correct. I am sure they need a bit of some more extra work. Scrollmap doesnt look like its correct. The %-numbers sometimes jump from 30% to 20% and back to 30% when I am scrolling down the scrollmap. How is that possible? Also the heatpoints jump down when I scroll down the page and are placed incorrectly
What problems is the product solving and how is that benefiting you?
analyzing customer behaviour. we get better conversion rates through ab testing with freshmarketer


    Jesus Armando G.

Freshsales is ideal for sales management

  • April 11, 2019
  • Review verified by G2

What do you like best about the product?
Freshsales we like many things. First, we like how excellent it is for the application of systematized evaluations to each client of the business. Second, it is excellent for the application of marketing campaigns, and for the management of internal sales. Now, freshsales allows us to make recordings of the calls we have with our clients.
What do you dislike about the product?
We dislike the fact that freshsales does not serve so much for the automation of the sales force, since it does not allow us to directly organize customer databases or generate proposals for the automation of sales. It does not allow to manage sales commissions, nor to carry out forecasting, that is, sales forecasts. Your sales management system in the field is very unwieldy. Its user interface is not very comfortable.
What problems is the product solving and how is that benefiting you?
Thanks to freshsales we can follow customer support in the most organized way possible. It's pretty good for online customer management. At least, it offers a live chat tool with these, and allows us to carry out an adequate response control via email, with which we had problems before.
Recommendations to others considering the product:
First of all, we recommend using freshsales for the management of potential clients, and to follow up on the customer assistance services that may be offered. Freshsales is certainly highly recommended to handle sales funnels (also called pipelines). It is also advisable to carry out marketing campaigns by email.