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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,201 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Computer Software

Good but needs work

  • June 10, 2019
  • Review verified by G2

What do you like best about the product?
I guess the way everything is categorised and the system is easy to navigate around and Intuitive. Easy to filter deals and leads
What do you dislike about the product?
The inability to link Leads to Accounts. At about 2 pm when the US wakes up the system slows down
What problems is the product solving and how is that benefiting you?
Data Visualisation and sales funnel tracking. Recording information and setting tasks to complete
Recommendations to others considering the product:
They had a fantastic conference and the energy and ambition is there which is comforting

    Jon S.

FreshSales / FreshDesk Review

  • June 10, 2019
  • Review verified by G2

What do you like best about the product?
UI is great and easy to integrate. Also, integrating into our database and other applications has proven to be pretty straight forward. Keen on seeing it fully rolled out and stabilized in the coming weeks. Easy to flex / fit to our business process needs.
What do you dislike about the product?
I'd like to see if there was any discounted pricing. We use FreshSales / FreshDesk / FreshTeam and are a social enterprise focused on Agriculture in sub-Saharan Africa. With other applications we've been able to get a bit of a discount and as we scale this up I'm a bit concerned on cost, especially as we add more and more agents.
What problems is the product solving and how is that benefiting you?
Management along customer life cycle and linking to other applications we have running centered around a single source of truth has been very helpful. Integrations with Facebook and our VOiP application is making managing our customer base much easier and giving us excellent visibility.

    Ankit T.

Perfect for an SMB I Easy to Setup I Easy to Use I Easy to Integrate

  • June 10, 2019
  • Review verified by G2

What do you like best about the product?
Ease of use. Hands Down. We tried multiple CRMs (Agile, Copper, SalesforceIQ) but nothing came close to Fresh sales for its ease of use and the features.

Second would be Customer Support. I could literally just start a chat in 2 clicks from within the product and would get a reply in a few minutes. I was able to set up the entire system in 2 days.
What do you dislike about the product?
1. The Chrome/Gmail extension can be better. It gets the job done though.
2. Link Tracking - While multiple link tracking is available, I cannot determine which link was clicked by the recipient.
What problems is the product solving and how is that benefiting you?
Integration is the key while using Freshworks suite of products. We are using Freshsales, Freshchat and Freshmarketer. The integration is so easy and useful. One example is I can manage both the CRM and the Chat from Freshsales.
Recommendations to others considering the product:
If you are looking for multiple products (CRM, Chat, Marketing) then Freshworks is the best option. The learning curve for each product is minimal once you get a hang of one of their products.

    Hospital & Health Care

FreshSales Review

  • June 10, 2019
  • Review verified by G2

What do you like best about the product?
So easy to use, and very organized, I also like the loading jokes.
What do you dislike about the product?
Nothing.
I think it is so easy to use and it is vital for organization staying on top of calls.
What problems is the product solving and how is that benefiting you?
Calls/ Forecasting.

    Education Management

Hassle Free CRM Interface

  • June 10, 2019
  • Review verified by G2

What do you like best about the product?
Freshsales has a well-designed interface that is hassle-free and easy to navigate. Great tool to use for all CRM Activities. Keeps me organised and updated from a sales point of view.
What do you dislike about the product?
Would like to have a date order listing and alphabetical order listing search option. Not sure if that's already in place and I probably don't know of that setting.
What problems is the product solving and how is that benefiting you?
It's keeping me very organised and because of the ease of the data entry process, I don't miss out on any leads. Tracking the process is a quick thing too.

    Josette S.

Integration

  • June 10, 2019
  • Review verified by G2

What do you like best about the product?
The integration with Freshdesk makes it easy to see where our tickets are.
What do you dislike about the product?
Nothing. Everything is being developed as it should be. We are waiting for the new Fresh Projects module to come out and will evaluate Fresh Chat.
What problems is the product solving and how is that benefiting you?
We have everything in one place and our information silos are disappearing.
Recommendations to others considering the product:
Make sure you try it. I have used Salesforce before and this is so much easier to implement!

    Jim H.

Freshsales is the most user friendly CRM system I've ever used!

  • June 10, 2019
  • Review verified by G2

What do you like best about the product?
The system's ease of use is the best feature. It's the simplest, most intuitive system I've seen to date.
What do you dislike about the product?
It would be helpful to have task reminder
What problems is the product solving and how is that benefiting you?
I'm able to track my contacts, when I've contacted them, what the outcome was and next steps. Being able to follow-up with leads and contacts is much simpler than any CRM I've ever used. I'm also able to visually review my pipeline in an easy to discern way.

    Construction

Simple to use plus Free support

  • June 10, 2019
  • Review verified by G2

What do you like best about the product?
Simple, easy to navigate, customisable, set up work flows to automate what you need and have a clear picture of the stages and forecast accordingly.
What do you dislike about the product?
Can’t save contacts to your phone from the app.
SMS integration needs work.
What problems is the product solving and how is that benefiting you?
In today’s busy world having a CRM that works keeps opportunities from slipping through the gaps.

The one thing I love is that I can recognise when a lead or contact has visited any of my pages of my websites and I can take action accordingly. What I mean is that let’s say a lead comes in today and then goes to my website tomorrow and looks at the team or reads some testimonials then I get a notification. Boom!

    Maysa R.

The best CRM

  • June 10, 2019
  • Review verified by G2

What do you like best about the product?
Manage my customers and manage my prospects with a temperature.
What do you dislike about the product?
At this point, I'm not able to use functions on custom fields. Would it be nice if we could do some arithmetic accounts
What problems is the product solving and how is that benefiting you?
E-mail marketing campaigns, management of all the tasks. It solves what we need

    Automotive

Easy to use and easy to navigate tool

  • June 10, 2019
  • Review provided by G2

What do you like best about the product?
Dashboard gives you the quick insight. Rating based leads.
What do you dislike about the product?
Cuckoo gives constant error of websocket connection error, logs out frequently.
What problems is the product solving and how is that benefiting you?
Customer interest in company products and services.

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