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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,208 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Oil & Energy

Challenging experience using this product am having a wonderful experience

  • July 15, 2019
  • Review verified by G2

What do you like best about the product?
I admire the software it is very unique Freshsales is response to company’s own necessity to handle multiple aspects of the sales process, and eliminate the need for users to wander around programs to get the job done
What do you dislike about the product?
Nothing for now the product is very okay and efficient it has good features which enables the user to use it and apply the features o what ever task is being required to do or perform
What problems is the product solving and how is that benefiting you?
For now I can be able to track mail see the client that click on the mail that is being sent to them nor ignore by getting notification when a client have viewed message being sent to them
Recommendations to others considering the product:
It is a very good product beginners can as well use it and there is satisfaction while using the product very efficient and proficient . It has great value for its pricing

    James K.

Excellent omnichannel integration

  • July 11, 2019
  • Review verified by G2

What do you like best about the product?
Freshsales has provided us with a great value, high feature product to enable all our teams to effectively communicate with clients in the way that is easiest for them.
What do you dislike about the product?
Further integration across all the Freshworks products would be great (e.g. WhatsApp support in freshsales and not just Freshchat).
What problems is the product solving and how is that benefiting you?
Tracking the activity of sales consultants whilst also having all our data in one place.

    Andreina M.

One of the best CRM to this date

  • July 10, 2019
  • Review verified by G2

What do you like best about the product?
I like the fact that Freshsales allows you to keep track of all your clients and leads data, this optimizes the work being done. It is incredible all that you can keep in a single place, emails, calls, notes , task management. tracking website events and this way you are able to see what your clients and leads are most interested in. It also allows you to see if there are duplicates and you can merge them to obtain a single profile with all the information in a single place. You can also get notification on the emails your leads and clients have opened up, this way you are able to see if they really interested or not.
What do you dislike about the product?
I have not found a feature that I dislike about this solution
What problems is the product solving and how is that benefiting you?
It is amazing how organized the solution allows you to be. Very often clients information gets lost and with this CRM everything is in one single place.
Recommendations to others considering the product:
It is best to get the plan that best fits your organization needs, this way you will get your money's worth

    Financial Services

AWESOME

  • June 30, 2019
  • Review provided by G2

What do you like best about the product?
I like using fresh sales for call logs because it serves as an archive for new and existing clients. i can easily access their information anywhere i am.
What do you dislike about the product?
FRESHSALES DOES NOT ALLOW USER TO EDIT PREVIOUS RECORDED DETAILS IF THERE WAS ANY ERROR IN THE PREVIOUS DATA ENTRY.
What problems is the product solving and how is that benefiting you?
Customers information and having insight about their previous request.
Recommendations to others considering the product:
FRESHSALES IS ONE OF THE BEST ARCHIVE OR DATABASE ANY ORGANIZATION CAN HAVE TO KEEP RECORDS OF THE CLIENTS

    Marketing and Advertising

Simple yet powerful

  • June 26, 2019
  • Review verified by G2

What do you like best about the product?
Incredibly intuitive interface, gives huge insights into both productivity of the workforce, and allows for easy tracking of both the sales pipeline, and of current clients.
What do you dislike about the product?
It wasn't too easy to export the data that I wanted initially, but I used the FreshChat support integration, and was quickly assisted.
What problems is the product solving and how is that benefiting you?
It has allowed our company to more effectively sell to prospects, as well as give our existing clients better service, by allowing for easy reference points into the relationship.

    Maarten S.

real supportive to sales people

  • June 26, 2019
  • Review verified by G2

What do you like best about the product?
The Deals dashboard where you see the process at a glance!
What do you dislike about the product?
The product catalogue is still a bit simpel and to many clicks away.
What problems is the product solving and how is that benefiting you?
Never forget opportunities, contacts or closing dates again! That means more sales of course!
Recommendations to others considering the product:
Todays solutions need to offer more than just registering information. It should realy integrate in your bussiness process and be supportive to the people who have to work with it.

    Mike M.

Great product

  • June 26, 2019
  • Review verified by G2

What do you like best about the product?
Ease of use, ability to email customers in bulk as well
What do you dislike about the product?
Nothing at the moment. Nothing at the moment.
What problems is the product solving and how is that benefiting you?
No problems yet!

    Aaron K.

The perfect CRM for me

  • June 25, 2019
  • Review provided by G2

What do you like best about the product?
Before Freshsales I was using multple tools to keep track of and manage lead flow: a chat tool, support desk, analytics, CRM. Now all of it integrates together perfectly. I love being able to email leads and schedule emails right from the dashboard, as well as customize it exactly how I need.
What do you dislike about the product?
This is a robust tool, so it took me some time to figure out how to use it to its fullest. The learning curve was longer than other tools I've used, but now that it's the way I like it, it's great.
What problems is the product solving and how is that benefiting you?
- Making sure leads don't fall through the cracks
- Following up with leads
- Tracking conversion rates and sales each month
- Identifying holes in my sales process
I've been able to finally keep track of all my leads, what emails I sent them, if they interacted with my site, engagement
Recommendations to others considering the product:
If you need a customizable, flexible, reliable CRM, FS is for you.

    Betania M.

Freshsales manages potential customers with great speed

  • June 25, 2019
  • Review verified by G2

What do you like best about the product?
We like that the platform brings an integrated phone, which allows us to track the behavior of our users, that reports can be created by applying an agile methodology, and that we can manage sales on the spot. With Freshsales you get great territory management, call lists, and customer databases in general.
What do you dislike about the product?
Freshsales does not allow the user to make forecasts of sales, or handle contracts or documents in general. It does not categorize customers online, nor does it integrate quickly into social media platforms. The scoring system for potential clients is confusing, since points are calculated subjectively, and having a team with several members, some of them can give another rating, which causes disorganization.
What problems is the product solving and how is that benefiting you?
By using Freshsales we get the possibility of integrating emails to the CRM platform, and we have also improved the ability to make phone calls. We also save time by not having to verify the information before providing solutions to the clientele. It can be said that increasing the practicality of customer relationship management is only the beginning. With Freshsales, the marketing and management tasks of the pipeline sales (sales funnels) are optimized.
Recommendations to others considering the product:
Freshsales is a comfortable service, full of tools to offer a correct attention to the clients and be able to analyze them. Freshsales will be useful to review the performance metrics of online customer management, to control responses through email, to manage leads, and much more. We are completely satisfied with Freshsales. It is reliable, intuitive and very comfortable. We recommend it.

    Construction

Very useful

  • June 21, 2019
  • Review verified by G2

What do you like best about the product?
Follow up of customers, tracking information, sending mails en making phonecalls is very easy. You also have a good overview of all the needed information.
What do you dislike about the product?
The trader lead score is not always accurate.
What problems is the product solving and how is that benefiting you?
following up customers and tracking information.

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