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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,208 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

It is a good one and does what is required.

  • August 10, 2021
  • Review provided by G2

What do you like best about the product?
Reports and Analytics, Filters and Zap integration
What do you dislike about the product?
Sometimes it is a little slow and direct integration is limited
What problems is the product solving and how is that benefiting you?
Customer management


    Hospital & Health Care

Simple and functional

  • August 10, 2021
  • Review provided by G2

What do you like best about the product?
Functionality, with all features inclusive
What do you dislike about the product?
sometimes slow, the basic layout sometimes requires long processes
What problems is the product solving and how is that benefiting you?
Nil


    Abner T.

Charming

  • July 20, 2021
  • Review verified by G2

What do you like best about the product?
Easy, intuitive, and elegant. By far the best CRM I've ever worked with.
What do you dislike about the product?
I haven't figured out what I didn't like yet
What problems is the product solving and how is that benefiting you?
organization, cycles... there are so many things that my memory is lacking


    Computer Software

A great system to work with

  • July 09, 2021
  • Review provided by G2

What do you like best about the product?
It has various features that help you manage your data, meetings, check up on others users etc. it has great filters and workflow features. I have automated various items in FS
What do you dislike about the product?
The reporting can be incorrect. It takes time
To refresh and I cannot rely on the accuracy. That increases my work
What problems is the product solving and how is that benefiting you?
I am handling the customer success team And Getting all the data in one place is necessary. Esapecially in a SaaS company


    Recreational Facilities and Services

Didn't work at all and support was no help

  • July 07, 2021
  • Review provided by G2

What do you like best about the product?
Their UI is passable at best, but the UX isn't great and what they charge for is a little ridiculous. Like ordering a field requires one of their top tier categories.
What do you dislike about the product?
They don't downgrade well. We were on the highest tier trial. After the trial we downgraded to free. This broke everything, we couldn't create accounts, leads, customers, etc.... Assumed this was because of the downgrade so after contacting support decided to upgrade to a paid account. Still everything was broken. Contacted support several times and was always told "we'll work on it" finally just gave up and moved to another CRM. They offer NO refunds. So if you pay them and nothing works then tough luck I guess.
What problems is the product solving and how is that benefiting you?
None as their site doesn't work if you start on a paid trial. I think it's mildly intentional though as you spend a ton of time getting it setup on the paid trial and then when you downgrade everything breaks. So you either pay to get back on their highest tier or wipe out everything you did and start fresh on a lower tier.


    Financial Services

Good CRM

  • June 30, 2021
  • Review verified by G2

What do you like best about the product?
The CRM is easy to use and you can create multiple filters, reports, and fields.
What do you dislike about the product?
Sometimes, it's just too much. The views can look clumsy and needs a steady internet connection to have smooth usage.
What problems is the product solving and how is that benefiting you?
Generating leads and email tracking


    Paulo Ricardo d.

The best crm on the world

  • June 28, 2021
  • Review verified by G2

What do you like best about the product?
campaigns and relation of company and customers and the integration of whats app in your chat
What do you dislike about the product?
nothing to tell, this software is amazing and easy to learn
What problems is the product solving and how is that benefiting you?
Sales, campaigns, marketing emails, and WhatsApp integration with chat
pipelines on deals
Recommendations to others considering the product:
try it and prove it, you won't regret it


    Information Technology and Services

CRM Robusto e intuitivo

  • June 25, 2021
  • Review verified by G2

What do you like best about the product?
A facilidade para manusear os contatos de base e leads, bem como os disparos de email
What do you dislike about the product?
pequenos bugs eventuais que as vezes atrasam a ação
What problems is the product solving and how is that benefiting you?
Facilidade para contatar clientes, gestão de leads, dados precisos e claros.


    Computer Software

Easy to use and good UI

  • June 25, 2021
  • Review verified by G2

What do you like best about the product?
The most helpful feature is the call recording and easy to sort customer bases
What do you dislike about the product?
Not much to dislike its an easy to use software with good features. If I had to pick one flaw I would say the emails need to get updated quicker.
What problems is the product solving and how is that benefiting you?
Calls and mails dont get missed. EVER.


    Marketing and Advertising

It is better for sales than marketing

  • June 09, 2021
  • Review verified by G2

What do you like best about the product?
That is an all-in-one platform for sales and marketing. It makes our workflow easy and communication easier. All contacts are in one place and we can easily follow up with the leads coming in for each quarter. It makes marketing teams understand how sales are doing and we can also look at how many client touchpoints are open. I think this platform is set out with a very good goal of solving a big problem of communication between teams.
What do you dislike about the product?
It is difficult to manage email marketing and customer journeys are complicated. Also when we are a part of the sales marketing team we need more agile platform that helps us create various templates and designs that make emails user-friendly. So when compare to mail chimp the email marketing platform is not user-friendly. The customer journeys are also not that great to look at. I would prefer a better user interface that will make it much more pleasant and easier to work around.
What problems is the product solving and how is that benefiting you?
One place for all sales and communications platforms so that we do not spam or overload the client's email. It's easy to differentiate between the roles and duties of each team and pass on information with ease. Our work doesn't overlap when it comes to making progress with positive communication to potential clients. Also, as we could integrate it with our other platforms so it made our complete data mapping seemless.
Recommendations to others considering the product:
If you have large sales teams that actually need a great amount of tracking and if their communication is difficult fresh works is a very good option.