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Increased my team's productivity
What do you like best about the product?
Its intelligent way to score leads n deals
What do you dislike about the product?
Creating analytics are not that intuitive
What problems is the product solving and how is that benefiting you?
We didn't have a complete view of the deals we were creating, also we had the need to help the team be more productive as they were spending too much time adding call notes and analizing the leads and contacts for its conversion into deals. Also, as supervisors, we needed a full view of what was going on with the team in terms of their account follow-ups. We got that with Freshsales.
Recommendations to others considering the product:
I know there are lots of CRM in the market but Freshsales is hands down one of the best out there, is a Visionary in Gartner's Magic Quadrant and that says a lot. If you're looking to automate most of your team's task, Freshsales is definitely for you.
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Great aftersales support
What do you like best about the product?
I can easily book a zoom call to discuss my needs and get help with the workflows. This has helped me to understand what the system can do and enabled me to automate a lot of processes for my business. This is what I needed a CRM system to do, so I could save time. I can focus on running my business more effeciently. The aftesales support is hugely important to me. Much better than just email support - Zoom calls enable screen sharing and so the team were able to show me and explain how to change the workflows and get rid of any issues I had.
What do you dislike about the product?
The team is based in India so the time difference is a slight issue, but other than that no problems. They have worked with me for 3 months now to solve each little issue. Very happy with service.
What problems is the product solving and how is that benefiting you?
Saved me time and made my business more effecient as I grow and get busier. Automated tasks/emails are now not forgotten and I don't have to worry about them.
Recommendations to others considering the product:
Does what you need from a CRM. This is my first CRM, so they were very patient in explaining how it all works. Dedicated account manager and technical support always on hand and I found this invaluable.
A buggy mess
What do you like best about the product?
I like that it has outbound high volume cold emailing, with phone and chat built in. Most of the time level 1 support has been ok.
What do you dislike about the product?
There are so many bugs in this software it's hard to get anything done. From basics like just creating a filter of users to utilizing the API, every step of the way has been a nightmare to get this software setup.
1. Working with contacts in the base UI is difficult. The account and the contact do not share information, so if i want to create a search of all contacts with companies that make xx, i can't do that. With saved searches your not able to save the column arragements and have to recreate it each time.
2. Working with different emails and domains is challenging. So if i want to create a sales sequence and send it from my company email, info@xxx, i have to create a special user for info to do that. You cannot send or set reply-to from different emails or domains easily. This also creates issues with links working in the emails.
3. Getting contacts to enter the sales sequences are difficult and too a number of workarounds to figure out.
4. We continue to have a number of issues working with the confusing API and poor documentation.
We are just getting started with the software and we have not even gotten started with importing our primary crm for doing marketing or taking daily communications.
1. Working with contacts in the base UI is difficult. The account and the contact do not share information, so if i want to create a search of all contacts with companies that make xx, i can't do that. With saved searches your not able to save the column arragements and have to recreate it each time.
2. Working with different emails and domains is challenging. So if i want to create a sales sequence and send it from my company email, info@xxx, i have to create a special user for info to do that. You cannot send or set reply-to from different emails or domains easily. This also creates issues with links working in the emails.
3. Getting contacts to enter the sales sequences are difficult and too a number of workarounds to figure out.
4. We continue to have a number of issues working with the confusing API and poor documentation.
We are just getting started with the software and we have not even gotten started with importing our primary crm for doing marketing or taking daily communications.
What problems is the product solving and how is that benefiting you?
I'm trying to create a cold outbound emailing system tied to my main crm for sales for ABM
Best CRM
What do you like best about the product?
The support and user area also this CRM is so friendly and best part is that the Freddy make our work easy
What do you dislike about the product?
My main concern is about pricing because at Freshworks products as expensive
What problems is the product solving and how is that benefiting you?
Previously we use salesforce but there the CRM is so complicated but here at Freshworks we can have our customers 360 view about his leads
Service beyond expectations
What do you like best about the product?
Considering I purchased this software for myself to start with, it has been perfect to scale with. From the excellent features, all in one solution (marketing/phones/crm/chat/whatsapp/website integration) to the absolutely outstanding service when I need help.
What do you dislike about the product?
Honestly, the only thing I could say is support available on a Sunday. I understand this is probably a option not many need.
I also will add the support I need or have needed has been through no fault on the software. It has always been me trying to learn stuff, change integrations, and inpliment complex setups for my use case. (Various staff have always been fantastic at helping and have been very prompt).
I feel I take way to much value compared to what I pay for the service.
I also will add the support I need or have needed has been through no fault on the software. It has always been me trying to learn stuff, change integrations, and inpliment complex setups for my use case. (Various staff have always been fantastic at helping and have been very prompt).
I feel I take way to much value compared to what I pay for the service.
What problems is the product solving and how is that benefiting you?
As above, the complete solution allows me to be able to manage the whole infrastructure of the company with ease and importantly also completely mobile.
Recommendations to others considering the product:
I wouldn't consider any other software in all honesty. One of the biggest parts of this is the support is beyond anything I have ever experienced.
Manage your leads on one of the best CRM platform!
What do you like best about the product?
-Easy to use User Interface
-Free plan availability is one of the biggest advantages
-Great platform for organizing and maintaining detailed information about the leads and prospects
-To be able to monitor emails and monitor the lead activity through the fantastic notification system
-Ability to customizing the dashboard to one liking is another good feature
-Filtering options helps to filter out data to be accessed on the dashboard, quite a handy feature
-Free plan availability is one of the biggest advantages
-Great platform for organizing and maintaining detailed information about the leads and prospects
-To be able to monitor emails and monitor the lead activity through the fantastic notification system
-Ability to customizing the dashboard to one liking is another good feature
-Filtering options helps to filter out data to be accessed on the dashboard, quite a handy feature
What do you dislike about the product?
-lead scores is something that is hardly understandable
-Mobile application could be more responsive
-Sometimes the email template freezes
-Sometimes the notifications are not prompt and you need to refresh the page to check the progress
-Mobile application could be more responsive
-Sometimes the email template freezes
-Sometimes the notifications are not prompt and you need to refresh the page to check the progress
What problems is the product solving and how is that benefiting you?
Freshsales is used in our organization for monitoring the sales and follows up with the clientele. The notification system helps in letting us know of the progress that is made from the client's end.
Being a SAAS platform it keeps the information organized and centralizes the data, thus reducing the extra effort and time of the employees
Being a SAAS platform it keeps the information organized and centralizes the data, thus reducing the extra effort and time of the employees
Recommendations to others considering the product:
One of the best CRM platforms available. Mostly used by the sales and marketing team and it serves the purpose amazingly well. The best part is that it will notify you of each and every movement of the leads. For example: if your client has opened up or even clicked the mail at their end, it will notify you straight away.
It is one of the effective platforms to grow and maintain sales. Overall you'd be having a great experience using the platform.
It is one of the effective platforms to grow and maintain sales. Overall you'd be having a great experience using the platform.
A highly customizable, affordable and intuitive CRM platform
What do you like best about the product?
Freshsales doesnt require much of a setup because of how smartly built it is. every thing just makes sense here
What do you dislike about the product?
A lot of bugs... i've had many occasions where I need to report important bugs.
What problems is the product solving and how is that benefiting you?
I came from Zoho which took a long time to set up, and had a really bad email system.
Freshsales is both fast to set up while having a really robust email system that includes email sequences, further allowing me to properly convert customers
Freshsales is both fast to set up while having a really robust email system that includes email sequences, further allowing me to properly convert customers
Over all it is a good CMR with a great bullk mailing feature
What do you like best about the product?
The bulk mailing feature is by far the best thing about this program. You canupdate your templates, add links and send them to tens of thousands for no additional fee. It is pretty amazing. And you can update you our contact list.
What do you dislike about the product?
This does take some training and is not always super user friendly. There is a chat that seems to always be available with you are logged in that you can get help from/
What problems is the product solving and how is that benefiting you?
It works great for managing contacts and your interaction with them. It is very simple to see every email and every interaction.
Recommendations to others considering the product:
Looking for the cheaest way to send out bulk emails, this is it.
Robust tool for a growing/mid-size company
What do you like best about the product?
- Quick onboarding
- Seamless integration with existing systems
- Easy enough to use for agents
- Seamless integration with existing systems
- Easy enough to use for agents
What do you dislike about the product?
- Limited reporting scope
- Lead fields are more aligned to B2B use case rather than B2C
- Customer service can be more proactive
- Lead fields are more aligned to B2B use case rather than B2C
- Customer service can be more proactive
What problems is the product solving and how is that benefiting you?
Lead management for our ed-tech startup. Increased leads serviced/agent by 33%
very practical professional functions for small businesses.
What do you like best about the product?
I love Freshsales, mainly because of its two versions, both the paid and free ones work with excellent quality. The app is another of its advantages, it works quite well and even if you have the free version you can use it. The main function of this mobile app is to follow up with your potential customers.
The interface of the platform is very easy to use, it has an ergonomic design and is very intuitive, you don't have to be a computer expert to understand it. If we talk about functions I must say that it is very well integrated and helps me to define potential customers and to understand those customers who are not so frequent, giving me communication tools with them.
The chatbots allow me to always be present on my website even if I am not connected and to follow up with my customers, segment them and thus start campaigns to ensure the frequent presence of customers.
I love that Freshsales provides me with professional tools and facilitates the growth of my business.
The interface of the platform is very easy to use, it has an ergonomic design and is very intuitive, you don't have to be a computer expert to understand it. If we talk about functions I must say that it is very well integrated and helps me to define potential customers and to understand those customers who are not so frequent, giving me communication tools with them.
The chatbots allow me to always be present on my website even if I am not connected and to follow up with my customers, segment them and thus start campaigns to ensure the frequent presence of customers.
I love that Freshsales provides me with professional tools and facilitates the growth of my business.
What do you dislike about the product?
Freshsales is a great tool however there are certain details that you as a user have to keep in mind.
First of all there is the fact that when you are going to switch to the paid version and you have already used its free version its price is very confusing.
Secondly there is the detail that the application works well, but the contacts are limited.
Finally there is the fact that the technical support service is very inefficient, when you have problems with the platform you try to contact them and there are very few answers you get, so you have to search on the internet how to solve your problems.
First of all there is the fact that when you are going to switch to the paid version and you have already used its free version its price is very confusing.
Secondly there is the detail that the application works well, but the contacts are limited.
Finally there is the fact that the technical support service is very inefficient, when you have problems with the platform you try to contact them and there are very few answers you get, so you have to search on the internet how to solve your problems.
What problems is the product solving and how is that benefiting you?
It has helped me a lot, especially when I was starting my digital business and my budget was not enough to hire paid services and your free application helped me grow as an entrepreneur giving a professional and quality service to my clients.
Recommendations to others considering the product:
is an easy-to-use tool with an excellent integrated database and all the functions required for its use.
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