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My experience of using Freshsales CRM
What do you like best about the product?
Simplicity and Clarity. The features are very clearly explained. Self-explanatory almost. There is no unwanted distraction with buttons and they are neatly arranged. This makes it easy to understand where to add accounts, where to put updates, record meeting and follow up dates etc.
What do you dislike about the product?
I was not happy with the android app, but they have improved it in their latest update. So nothing to dislike actually! All seems fine with it's app and desktop usage
What problems is the product solving and how is that benefiting you?
Prospect tracking and interaction with the sale leads in pipeline. We get daily 4-5 enterprise leads for our B2B software and I am adding the prospect details in the CRM and updating the details accordingly for the clients there.
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Awesome CRM Platform and Easy to Use!!!
What do you like best about the product?
Basic and very much planned, while still incredible and exceptionally adaptable. Simple to set it up and the preparation for the outreach group is extremely short. We've recently begun utilizing Freshsales and are extremely content with its straightforwardness yet power.
What do you dislike about the product?
I Cannot blame the item yet. Since the item is in the underlying improvement stages there are some minor issues which the tech group referenced that they are chipping away at it to redress.
What problems is the product solving and how is that benefiting you?
The Fresh set-up of items positively has given some efficient answers for us. Convenience and part of mechanization.
Regional sales Manager
What do you like best about the product?
Oh their UI and UX. It's fluid. Reporting is a bit easy on FS
What do you dislike about the product?
Their frequent update banner notification.
What problems is the product solving and how is that benefiting you?
Used FS during my previous role. Easy deal predictability, all in one solution - freshcaller+ sales.
Recommendations to others considering the product:
Easy to use CRM for all SMBs
Great CRM for SMB
What do you like best about the product?
Its UI, customization of fields, and efficient tracking of activity history
What do you dislike about the product?
Reporting and dashboard should provide more options to pull granular views of reports.
What problems is the product solving and how is that benefiting you?
Managing leads in the sales pipeline and helps us doing efficient follow-ups with prospects.
Great product for scaling businesses
What do you like best about the product?
The UI of the platform was the only reason, I preferred this software over Hubspot because of this reason.
What do you dislike about the product?
The contact limit, I had to go forward and buy Close CRM because of only this issue and believe me data movements are a headache.
What problems is the product solving and how is that benefiting you?
We send about 200+ emails daily to various geographies. Freshsales helps me with lead generation activities, giving me a complete visibility into how things are moving in my pipeline.
Good to use for b2b
What do you like best about the product?
The stage change process is likely to be goof enough to categorise the filter
What do you dislike about the product?
B2c segment is not so good for use as it doesn't track the activity of leads
What problems is the product solving and how is that benefiting you?
Managing the data to my b2b clients and updating their current stage
Recommendations to others considering the product:
Use this if you want to keep the track of clients
one of the best CRM
What do you like best about the product?
The organization you can achieve with all your data.
What do you dislike about the product?
sometimes it us slow and uses a verificator to log in.
What problems is the product solving and how is that benefiting you?
Leads follow up and ssles tracking
This software describes the word "Intuitive"
What do you like best about the product?
Everything is simple and it's placed in a logical way. Love the fact that I have it all, not for closing the sale, but to raise interest in something, to create the opportunity to sale, having both the CRM and Marketing features. Love the tips when the page is loading.
What do you dislike about the product?
Support, not having the info up to date.
What problems is the product solving and how is that benefiting you?
Follow up of lead's life cicle. The learning process in employees have been reduced significantly with this software.
Recommendations to others considering the product:
Go for it, it saves you the time of worrying about learning a new software, it's really easy and intuitive but not for that it's less capable. Super flexible, adaptable to your needs and your other current softwares.
Easy to implement & simple to use
What do you like best about the product?
I've been using Freshsales for over a year now; I like how things are uncluttered, simple to use, yet very detailed. Everything is pretty much customizable (depending on the plan you choose) and you also get a bulk emailer service.
What do you dislike about the product?
They do not have easy integrations with other tools like Seamless.ai, unlike SF, which is a slight disadvantage. You've got to use Zapier - we tried checking with the Seamless team and they did mention that they do not even have the integration in their dev pipeline.
It's not very comprehensive, might need to add a few basic features that other CRMs have.
It's not very comprehensive, might need to add a few basic features that other CRMs have.
What problems is the product solving and how is that benefiting you?
Our sales uses FS CRM and we use to manage our leads. schedule meetings. We even have our deal pipeline here so the finance & everybody else has teh access to it & can use it for billing purposes. It's liked to our mailing service, hence all the conversations get auto captured.
Freshsales (formerly Freshworks CRM) Review
What do you like best about the product?
One of the features that makes Freshsales amazing is their simple notification tool, so you can stay up to date and follow up with your contacts on time.
What do you dislike about the product?
It didn't happened to me but I heard that I cant import data from Excel
What problems is the product solving and how is that benefiting you?
You can integrate your email into Freshworks so that all incoming and outgoing emails are logged. It connects with your mail, so all conversations are synced – you can send (and even schedule) emails from the dashboard.
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