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Freshsales & Freshworks Suite of Solutions: a ValueCreation+ Resource & Innovation Center. Thank You
What do you like best about the product?
The aspects that we appreciate the most from Freshsales are the consistency & effectiveness of the Customer Service Teams in regards to Onboarding, Followthrough and Further Training and Education as requested & or needed.
The Resources are available On-Demand and with Product Experts Guidance accessible once called upon. God's willing, we are often only a call, email or chat away with the response time being quite efficient and engaged to walk you through the Steps and Processes with recommendations to take you from Amateur to Enthusiast to Pro.
There are ample resources to Learn, Grow and Collaborate.
Also, for those that enjoy Attractive, Uplifting Dashboard Colors with Seamless Clean Design; the Freshsales UI/UX is well Organized & Optimized for a User Friendly Navigation experience across devices and platforms.
The Resources are available On-Demand and with Product Experts Guidance accessible once called upon. God's willing, we are often only a call, email or chat away with the response time being quite efficient and engaged to walk you through the Steps and Processes with recommendations to take you from Amateur to Enthusiast to Pro.
There are ample resources to Learn, Grow and Collaborate.
Also, for those that enjoy Attractive, Uplifting Dashboard Colors with Seamless Clean Design; the Freshsales UI/UX is well Organized & Optimized for a User Friendly Navigation experience across devices and platforms.
What do you dislike about the product?
We do not have anything negative to report or claim in reference to Freshsales. There are great opportunities to Integrate multiple internal & external products + solutions into your workflow. One of the only limitations will be your imagination and possibly time to maximize the resources + integrations with Best in Class add-on Marketplaces available.
What problems is the product solving and how is that benefiting you?
We are using Freshsales as a CRM & Analytics tool for one of our Emerging Divisional Units. We are a fan of the Freshworks Suite of Solutions as a whole and we appreciate the 'A la Carte' modular nature of selecting their apps individually & collectively as companies or teams desire more and Grow on a Scaling basis.
Building Synergy synchronistically between Freshworks based apps and external integrations to ensure seamless harmony and to best capture data + insights for value creation & collaboration is much appreciated.
Building Synergy synchronistically between Freshworks based apps and external integrations to ensure seamless harmony and to best capture data + insights for value creation & collaboration is much appreciated.
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Quality CRM
What do you like best about the product?
I like the practicality it provides me in managing my entire sales journey. From prospecting, nurturing new leads, and the entire sales process, pipelines, negotiations, currency differentiation by product. This makes life easier for the sales team to have more control over their potential closings in the month.
What do you dislike about the product?
I feel that it has a slight delay in loading some features. Especially when we import new leads. I find this process somewhat complicated.
What problems is the product solving and how is that benefiting you?
Today I can resolve and centralize my entire commercial area within Freshsales. My operation is within it, from prospecting to post-sales. It is very comprehensive, and I can centralize all this information within a single tool. Not to mention the metrics and reports it provides.
Great software but has a major problem
What do you like best about the product?
So many features inside of this CRM and I wish I could use it. All you could ever want is to manage communications and records for leads and customers. I'm very impressed with the range of features and tools.
What do you dislike about the product?
This is what killed it for me and I had to switch to another CRM.
Basically, you can't filter your Accounts and Contacts together. You can't filter and view certain contacts based on account info.
For example, show me all contacts that are in the "Tech" industry (account level field). So industry would be an account level field and because of that, you can't filter based on account info.
I can filter all my accounts and all my contacts but separately.
Another example that's not possible: show me all contacts with position = manager (contact field) that are part of accounts with 50 employees or less (account field). This is not possible, the workaround provided was to filter all accounts and then manually pull up each contact.
For such a super CRM I'm baffled how this is missing :(
Basically, you can't filter your Accounts and Contacts together. You can't filter and view certain contacts based on account info.
For example, show me all contacts that are in the "Tech" industry (account level field). So industry would be an account level field and because of that, you can't filter based on account info.
I can filter all my accounts and all my contacts but separately.
Another example that's not possible: show me all contacts with position = manager (contact field) that are part of accounts with 50 employees or less (account field). This is not possible, the workaround provided was to filter all accounts and then manually pull up each contact.
For such a super CRM I'm baffled how this is missing :(
What problems is the product solving and how is that benefiting you?
Well, I used it for all CRM-related activity but not anymore.
Recommendations to others considering the product:
Ask yourself if you need the ability to filter your contacts based on account info. You can't do this with this CRM.
Too basic
What do you like best about the product?
Their customer support - sadly this doesn't go beyond a friendly reply (but it's quick!)
What do you dislike about the product?
What happens after customer support... i.e nothing
What problems is the product solving and how is that benefiting you?
It's a CRM - it does the basics. It stores contact details. No benefits other than that
Recommendations to others considering the product:
Look elsewhere
Engaging CRM with many functionalities
What do you like best about the product?
It's easy to use and has so many functionalities for marketers, salespeople. Also, they are easy to connect team, always-on support to solve my query. Also easy to integrate the form with website as well.
What do you dislike about the product?
Many things are there but they take some time for any development. They have good service but they so much time for any development which is understandable because they are big company.
What problems is the product solving and how is that benefiting you?
Only thing is they taking so much for any development.
Freshsales as good CRM Tool
What do you like best about the product?
Flexibile in designing the CRM, Good support, good integration with other tools
What do you dislike about the product?
Sometimes very small bugs, which are then fixed very fast
What problems is the product solving and how is that benefiting you?
CRM System for our customer relations
Recommendations to others considering the product:
Try it out, get the demo and discuss your needs with the sales person
One Stop solutions for all sales needs
What do you like best about the product?
The sales module has all the required functionality to carry out the outbound sales activity.
What do you dislike about the product?
The support takes a long time to respond and resolve the query. If they improve it, the overall user experience of the product will increase many folds.
What problems is the product solving and how is that benefiting you?
We were able to automate all our sales activities with Freshsales. The product provides a holistic view of what's happening within the organization in terms of marketing and sales.
CRM which is very slow even on the best PCs
What do you like best about the product?
The best feature of Freshsales for me is its filters; it is easy & straightforward to use, unlike its competitors. The reports are also good as it can be used with great simplicity. Customer support is very active & fast in their responses.
What do you dislike about the product?
I very much dislike the loading time that it takes; that is, it is very slow and inconvenient at times. The billing is also very complex as auto-renewals have suddenly stopped for Indian users, and to renew it, we need to establish contact with the customer support executive.
What problems is the product solving and how is that benefiting you?
My organization handles its sales pipeline through Freshsales, although our marketing team has a different custom-built database management system. Coming to performance, no significant changes have been observed, but it sure has saved us a lot of hassle & streamlined our sales approach.
Recommendations to others considering the product:
It is one of the cheapest CRMs out there, so use it only if you need a CRM and you have a small budget. Or else even a spreadsheet can do the work of Freshsales.
Easy to set up and excellent support
What do you like best about the product?
Clear data model with flexibility for additional fields & attributes, providing large room for admin users to customize without engineering knowledge.
Powerful master records upload fintionalities and almost real-time/conversational support by the vendor help desk, also open to feature requests, minimizes start-up efforts as well as changes afterwards.
Powerful master records upload fintionalities and almost real-time/conversational support by the vendor help desk, also open to feature requests, minimizes start-up efforts as well as changes afterwards.
What do you dislike about the product?
Japanese language support such as field label translations or search function, needs to be improved. If you plan to use with Japanese language or probably Chinese language, check the development on the language support status especially on 'search'.
What problems is the product solving and how is that benefiting you?
Centralized customer data management is our first priority for analysis and proper action taking to them.
This is done and it is going further covering lead management end to end as well as sales activitiy tracking/review in productive manner.
Also with relevant ERP line items loaded, customers order frequency is being monitored to take actions.
This is done and it is going further covering lead management end to end as well as sales activitiy tracking/review in productive manner.
Also with relevant ERP line items loaded, customers order frequency is being monitored to take actions.
Easy and fast delpoyment CRM
What do you like best about the product?
Freshsales Suite is an easy and fast deployment tool, that can easily take care of all basic requirements for most kinds of business, with a basic and intuitive interface that is quick to learn.
What do you dislike about the product?
There are certain configurations and processes that can be very repetitive and manual.
What problems is the product solving and how is that benefiting you?
Lead data acquiring, deal manipulation, and sales funneling are quite a simple processes to define in this CRM
Recommendations to others considering the product:
Have fully defined your business model, so the process of funneling your model into the system is even easier.
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