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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,208 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    krishan kant s.

Best of sales

  • April 21, 2022
  • Review provided by G2

What do you like best about the product?
The most helpful is I work with best sales . I appreciate the customer help feature sales tool I use this software
What do you dislike about the product?
No not at all missing in this product. Everything work properly. To.more sales pitcher
What problems is the product solving and how is that benefiting you?
Best thing for new sales person is why sales is best yes freshsale is financially best yes I am more productive. Yes businesses performance increased


    Gunjan C.

Good tool for scaling companies

  • April 20, 2022
  • Review verified by G2

What do you like best about the product?
Easy to use UI, customisations available, integrations with other softwares
What do you dislike about the product?
Reporting could be better, views for looking at conversations, activites, agenda, calendar, etc. LK
What problems is the product solving and how is that benefiting you?
It's our sales crm, we manage all out leads, contact, deals etc on it. We also use the freshcaller and email features. It helps us be more productive by integrating with all my tech stack


    Media Production

Good value for money

  • April 12, 2022
  • Review provided by G2

What do you like best about the product?
It is easy to use and has many features to support the daily workload.
What do you dislike about the product?
Slow loading, limited sequence personalisation limited search options, not supported by many of the other sales tools
What problems is the product solving and how is that benefiting you?
Good crm tool


    jhay C.

Work smarter not hard

  • March 27, 2022
  • Review provided by G2

What do you like best about the product?
Freshsales help me a very useful ideas to make lots of sales as a salesperson..a lot of software that I have use its depends on what product or project I working
What do you dislike about the product?
Maybe the downside about using fresh sales the log it's wasting of time waiting for the product or item that I'm looking and sometimes the product is not available
What problems is the product solving and how is that benefiting you?
For me in my experience using freshsales a lot of product I sold out give me more income and make me more productive in every idea or suggestion give by freshsales thank you freshsales your the best


    Arpit D.

An Umbrella solution to meet all your business needs

  • March 11, 2022
  • Review provided by G2

What do you like best about the product?
The capability to manage leads, deals, pipelines from a variety of sources is amazing. It can be integrated with almost every platform and the ease of use takes all the credits.
What do you dislike about the product?
The technical aspects need improvement and should be made more robust
What problems is the product solving and how is that benefiting you?
CRM, Analytics, Customer Interaction, Omnichannel marketing, Chatbot integration, Email marketing, CPQ Feature, etc.


    Ken D.

Good product, lousy people

  • March 08, 2022
  • Review verified by G2

What do you like best about the product?
The software does a lot of things nicely. It works well with the other components of Freshworks.
What do you dislike about the product?
The trainers are rude. I had more than one trainer yell at me or call me profane names. It was interesting that I was given the recordings to most of the trainings, but not the ones where the trainers acted out.

I also did not like the limit on how many emails the system could send out in a month. The absolute max was 2,500. I specifically asked about this during the sales process, and I was told that my plan of sending out 10,000+ per month would not be a problem. Oh, but it is. And this wasn't this only false statement made by the sales team to get me to sign up.
What problems is the product solving and how is that benefiting you?
I was hoping to use this as my CRM, for marketing automation, and for email campaigns, But with the limitations previously mentioned this was not all possible.


    Subhrant K.

This is a platform which let's you setup your business life cycle online, with suggestions.

  • March 03, 2022
  • Review provided by G2

What do you like best about the product?
They have separate industry specifics set-ups, which helps me to feed and set up the data rightly.
What do you dislike about the product?
Nothing to Dislike. Their support team is always available, either on chat, mail, or call.
What problems is the product solving and how is that benefiting you?
We can deeply analyze the customer life cycle, which was impossible in Excel.


    Education Management

Fresh Sales - A new paradigm

  • February 25, 2022
  • Review provided by G2

What do you like best about the product?
The options that it provides to filter and Saves for the next time. Default selection criteria
What do you dislike about the product?
The filters are confusing a bit in the beginning
What problems is the product solving and how is that benefiting you?
The bulk mailing has become more accessible and seamless


    Himisha B.

Affordable CRM with world class features

  • February 21, 2022
  • Review provided by G2

What do you like best about the product?
Modern UI and UX.
User-friendly dashboards for navigation.
Integration with Google Calendar stands out when compared with Salesforce.
Cheaper price compared to Salesforce.
Helpful for SMB to get leads and customers.
What do you dislike about the product?
There are a lot of features and many integrations that CRM like Salesforce has but freshsalea doesn't.
The data collection and processing of data is much better in Salesforce than Freshsales.
What problems is the product solving and how is that benefiting you?
The main motive to use any CRM product is to get leads and convert them as your product user.
It helps get in depth insights of the customers and these insights helps in various fronts to attract the customer.


    faiz a.

Fantastic tool

  • February 21, 2022
  • Review verified by G2

What do you like best about the product?
24/7 support that is quick in their response, the UI is very easy to use with the search, create, filter etc option. Integrated with marketing, support, accounting.
What do you dislike about the product?
Limitation in terms of emails, No. of contacts in marketing journey, and the price.
What problems is the product solving and how is that benefiting you?
Easy to segment data and trace when needed. Good view of email campaigns and their performance. Never miss an appointment or a follow-up or communication history.