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It's okay but support could be better
What do you like best about the product?
What I like the best about FreshSales is how easily you can look at the information in the CRM and the fact you can customize a lot of things to make it exactly what you need.
What do you dislike about the product?
The fact sometimes Customer Service/Tech Support doesn't even have answers for the issues that you can find when using FreshSales, it can be very frustrating at times because nobody can help you.
What problems is the product solving and how is that benefiting you?
Freshsales is very helpful for keeping our client portfolio updated and so we can keep track of the deals and everything else. I personally really like the fact you can set reminders and tasks related to one client in specific if needed.
Recommendations to others considering the product:
Sometimes customer service isn't the best so... Google can be your best friend!
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A good alternative to other or better known CRM's
What do you like best about the product?
Integration of phone app and desktop app, somewhat intuitive menu and GUI to access key areas of the program, stable and never had it crash on me
What do you dislike about the product?
customization of data entry field not ideal, limitations what an account can be called, still don't get some of the reporting tools - not intuitive enough for my understanding
What problems is the product solving and how is that benefiting you?
capturing customer contacts, outcomes, next steps and to do's, not using it as a mail messaging system but to have all activities with customer relationships sorted in one place
Recommendations to others considering the product:
check on rate plans for < employees, check where cloud data is housed, check if onboarding is offered (live via a trainer)
Freshsales has help us as a team to improve on our sales process, giving us a strong sales
What do you like best about the product?
The Analytics feature is an overview of our activities in our customer journey map
What do you dislike about the product?
it requires a strong internet connection to function properly. I would have wished it had an offline feature and sync
What problems is the product solving and how is that benefiting you?
Data quality. it provides us with metrics to make informed decisions
Expert CRM for Sales & customer success
What do you like best about the product?
The most liked feature is the interface
What do you dislike about the product?
Task should get updated automatically after the call ends
What problems is the product solving and how is that benefiting you?
Easy sales funnel, sales activities customer activities
Best CRM so far
What do you like best about the product?
Friendly Dashboard
Tags & Lead stages
Easy of import & export
Bulk email features
Reports
Other powerful features
Tags & Lead stages
Easy of import & export
Bulk email features
Reports
Other powerful features
What do you dislike about the product?
Hmm, nothing as such. The reporting could be better.
What problems is the product solving and how is that benefiting you?
Leads nurturing
Sales management
Centralized database
Sales management
Centralized database
really easy to use and accurate
What do you like best about the product?
User friendly, keep me up to date, love being able to keep all my data in one place
What do you dislike about the product?
sometimes I get repeated leads have to call the same lead, is a bit expensive and dont get much discounts
What problems is the product solving and how is that benefiting you?
I helping people get jobs and employers fill the open positions
Recommendations to others considering the product:
should use it is easy to use and efficient
Easy to implement and scale across teams!
What do you like best about the product?
Great onboarding experience, detailed documentation and helpful Support team. Ideal CRM for startups & SMBs.
No training or certification is needed to get started on the platform.
No training or certification is needed to get started on the platform.
What do you dislike about the product?
Understanding and comparing all the products offered in their suite is a challenge.
Mobile app can be improved, essential since a lot of sales & customer success team members are on the move.
Mobile app can be improved, essential since a lot of sales & customer success team members are on the move.
What problems is the product solving and how is that benefiting you?
Improved customer engagement, creating opportunities for our sales team to increase revenue and offer a better experience to all our customers.
A simple yet extremely customisable CRM
What do you like best about the product?
1. Super customisable.
2. Reporting and Dashboards are very robust for pipeline management.
3. Could be integrated with multiple platforms. API friendly.
4. Email tracking is also accurate.
2. Reporting and Dashboards are very robust for pipeline management.
3. Could be integrated with multiple platforms. API friendly.
4. Email tracking is also accurate.
What do you dislike about the product?
1. Sometimes the load time is slow.
2. Have had issues with wrong data populated. But very minute issues once in a while.
2. Have had issues with wrong data populated. But very minute issues once in a while.
What problems is the product solving and how is that benefiting you?
Customer record management and pipeline management.
I have had no problem navigating through the platform. Simple and easy to use and have helped with managing over 100000 records with ease.
I have had no problem navigating through the platform. Simple and easy to use and have helped with managing over 100000 records with ease.
Visually Appealing & Easy to use
What do you like best about the product?
Have used several CRMs but we choose freshsales because of how it looks and how easy it is for salespeople to get through.
What do you dislike about the product?
Feature restrictions in plans. For e.g. in our plan we get reports but we can't clone/duplicate a report.
What problems is the product solving and how is that benefiting you?
Making it easier for the sales team to find inbound leads, talk to them, track activity and close them.
Freshsales
What do you like best about the product?
The integration with the other outreach apps, includes calling options as well and a chat space to interact with colleagues. all at one place
What do you dislike about the product?
The cadences do not work up properly, It takes a lot of time to update any information added to the CRM.
What problems is the product solving and how is that benefiting you?
The maintaining of the prospect details and history.
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