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Seamless Experience with freshsales
What do you like best about the product?
One of the best crm software that I have ever used for managing the sales pipeline and enquiries that I am receiving from the different source.
What do you dislike about the product?
Interface is little bit slow if we compare to other crm providers
What problems is the product solving and how is that benefiting you?
Problem solved by freshsales:
1. Managing leads
2. Creating deals
3. Instant emails
4. Instant quotes
5. Easy integrations.
1. Managing leads
2. Creating deals
3. Instant emails
4. Instant quotes
5. Easy integrations.
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A Work In Progress
What do you like best about the product?
The interface is nicely designed and fairly easy to navigate at a high level. And then things start to fall apart.
This software has a lot of potential, but it seems the development use cases were all created by engineers. Hire some UX people!!!
This software has a lot of potential, but it seems the development use cases were all created by engineers. Hire some UX people!!!
What do you dislike about the product?
I'll keep adding to this list as I find more:
Export contacts - easy? Nope. You have to build a report and then export the contacts. Many steps.
See all of your tasks - easy? Nope. They have a permanent date filter field applied so you have to, that's right, build a report to see all of your tasks.
Create a marketing list - easy? Nope. You have to first create a list on one screen, then navigate to your contacts, filter those contacts, then add them to the list.
See who has clicked on what link in your email - not possible.
Landing pages - don't get me started. The structure of the implementation is confusing. If you have more than one slug, your home directory has to have content or none of the slugs will load.
Zoom integration - not really.
Activity list - not possible. There is no way to see a list of all your activities - tasks created, emails sent, etc.
Export contacts - easy? Nope. You have to build a report and then export the contacts. Many steps.
See all of your tasks - easy? Nope. They have a permanent date filter field applied so you have to, that's right, build a report to see all of your tasks.
Create a marketing list - easy? Nope. You have to first create a list on one screen, then navigate to your contacts, filter those contacts, then add them to the list.
See who has clicked on what link in your email - not possible.
Landing pages - don't get me started. The structure of the implementation is confusing. If you have more than one slug, your home directory has to have content or none of the slugs will load.
Zoom integration - not really.
Activity list - not possible. There is no way to see a list of all your activities - tasks created, emails sent, etc.
What problems is the product solving and how is that benefiting you?
It's doing it's best to make it hard for me to solve my problems. It should be at least an easy-to-use CRM with some marketing and sales features.
Fully satisfied with Freshsales CRM
What do you like best about the product?
Freshsales is one of the best products by the freshworks. So strong and easy to use CRM for the sales person and marketing person. So many features to love like - Sales Sequence, Customer journey, Automation, Deals etc.
What do you dislike about the product?
They have so many features but what i dislike is when i write a mail from freshsales those who are in cc, their contacts also created in the CRM. So i have to delete them manually.
What problems is the product solving and how is that benefiting you?
It helping us to manage our Leads from web forms and landing pages. A very organised tool of CRM for a sales Guy.
Great Tool for the Sales Engagement
What do you like best about the product?
Freshsales offers the best analytical and automate CRM for a sales person. It's so intuitive platform to get on user on different channels like SMS, whatsApp or email.
What do you dislike about the product?
One thing I dislike is when i publish a customer journey i can't change in it. I can't add any node and extra field. If i want to do then i have to create a another journey for that. It's really frustrating.
What problems is the product solving and how is that benefiting you?
We wanted to engage with our customer easily and see to which customer we having conversation so that we can target them accordingly. This problem resolve with Freshworks by having all the leads in one place.
Recommendations to others considering the product:
Please add a edit after i launch a customer journey campaign. It's really needful for us and i'm sure it is needed by others as well.
Brilliant CRM for a sales person to track all Outbound leads
What do you like best about the product?
It's so easy to use. Automation of their Sales Sequence where we can send an emails to users when the contact is created or the status is changed. It automatically send the mail to contacts. It reduce manpower and is so easy to create.
What do you dislike about the product?
Not as much but one thing that is when the email of a person is in cc their contact automatically created in the list. But i don't want their contact. So i have to manually delete the contacts.
What problems is the product solving and how is that benefiting you?
It reduces the manpower and automates most of the work. I like sales sequences that send automated mails after the status is updated in the Freshworks. Don't have to send maually one by one to every contact.
Great CRM for a Sales Person
What do you like best about the product?
It's so easy to use. Contacts Update, Deals status, and other feature is so handy and useful. Freshmarketer is also integrated into the freshsales now so I can create customer journey which fully automates my work.
What do you dislike about the product?
One this is frustration whenever I'm doing any work it automatically asks for a refresh a new update is came. It's so annoying sometimes that I lose my concentration.
What problems is the product solving and how is that benefiting you?
CRM is user-friendly and it saves a lot of time for my sales person to use it. Also, we can track the call log of all the sales person and they can make the notes for the same.
CRM is no longer hard to manage.
What do you like best about the product?
Freshsales was the most accessible CRM I've ever worked with to set up. It is astounding how simple it is to use and operate. Also quite effective are marketing journeys.
What do you dislike about the product?
There are several things, but their development requires time. They provide excellent service, but it takes a long time for things to change, which is understandable given that they are a large organisation.
What problems is the product solving and how is that benefiting you?
We can examine the client's life cycle in greater depth than was possible with Excel.
Recommendations to others considering the product:
Sincerely, I wouldn't even consider using any other program. Support is unlike anything I've seen before, which is one of the most pleasing aspects of this product.
Freshsales review
What do you like best about the product?
Discover the best leads,Boost contextual engagement ,Manage multiple pipelines,Drive deals to closure, and Nurture leads and existing customers
What do you dislike about the product?
Nothing as of now, all are useful for customer
What problems is the product solving and how is that benefiting you?
Event Tracking,Advance Reporting,Built in phone and chat,deal management system
CRM for every company
What do you like best about the product?
freshsale is one of the good CRM you can use in your organization and it has feature like automation and sales funnel to do marketing activity very actively. I loved it and you can go for it.
What do you dislike about the product?
Everything is good apart from some addon plugins and needs to add more features in automation marketing like automation call solution.
What problems is the product solving and how is that benefiting you?
We are using these tools to manage users, do automation marketing, and remind employees about all the upcoming and pending tasks to do. We are able to see and track all the sales leads staus at one place.
With this platform, manage your work teams perfectly.
What do you like best about the product?
It is a platform based on sales automation and to manage potential clients, it allows us to know the interaction of the clients, their marketing knowledge and to know the value that it can have for the commercial processes and this helps us to know everything about the clients, potential customers and helps to find new customers, apart from offering features to establñish a better use, it contains a well-structured calendar, personalized chats, sales arguments and updates with an administrator for the campaigns, it also has a very affordable cost with a time of proper use which means that you can use the system for you needs more often.
What do you dislike about the product?
Its technical support is a bit outdated since it responds very slowly and when it responds it does not give exact answers and on certain occasions, it does not solve the problem or the doubt generated, which is why they should develop it better to be able to use it as it should, in addition to its application mobile is very slow to pone and is very pòorly informed because it contains almost no information about the service, which attracts inconvenience for not being able to use the mobile application properly.
What problems is the product solving and how is that benefiting you?
We use this application so that our work teams can research, search, compare or find suitable sales opportunities, and offers, predict revenue with sales forecast, organize customer information and establish better solutions for our marketing campaigns, this allows us to it allows us to have better relationships with our work teams, increase financial proposal, obtains better benefits and establish better campaigns for our potential clients.
Recommendations to others considering the product:
It is a very good service to use as a management tool for your work teams because it helps you offer them an easy, simple and safe use, it offers them functions where they can work without any problem and you can offer them benefits, and this helps increase your business relationships ad offer better alternatives to your potential customers, it also has a very affordable cost it is a very friendly service and it adapts very well to any commercial requirement you may need.
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