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Very easy to use and helps me stay organized
What do you like best about the product?
Tasks allow me to keep my daily, weekly, monthly things to do at my fingertips. It also allows me to review recent or older emails and see if those emails have been opened.
What do you dislike about the product?
I do not like the newest format of the customer cards. The old versions had smaller sized cards and showed more card/accounts ona single screen
What problems is the product solving and how is that benefiting you?
Help me stay orgaized and track client responses to emails
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Robust and easy to use
What do you like best about the product?
Freshsales provides me with all the information for every customer involved in my sales cycle. With filters that are easy to use, it allows me to find just what im looking for and track my sales cycle
What do you dislike about the product?
The customer service is slightly slow in getting in touch everytime i raise a request from the portal
What problems is the product solving and how is that benefiting you?
Getting started can be a little tricky and might require some guidance. But once you're set up and get the hang of it Freshsales is super easy to understand and configure. We also use it to create email sequences for marketing and send bulk emails since it allows us to schedule them at a later time or day.
One of the most straightforward CRM tools
What do you like best about the product?
The easy integration between work emails and the platform was great.
What do you dislike about the product?
The notes and tracking got a little messy from an update but it wasn't the worst.
What problems is the product solving and how is that benefiting you?
Being able to easily distribute and track leads between our brokers, easy-to-access and easy-to-access reports. This has really helped keep sales growing.
Functionality ot Freshsales
What do you like best about the product?
User friendly and easy to navigate without much effort. Easy to toggle between different tabs. Able to to keep track of sales records more effectively.
What do you dislike about the product?
Nil. So far FS has been very user friendly. Technical assistance is within reach when required. Technical staff is friendly and technically trained.
What problems is the product solving and how is that benefiting you?
At times there was some system glitch but were resolved quite quickly by the technical specialist from FS. With the ease of of use, Fs has helped to boast up the productivity.
Functional
What do you like best about the product?
It's a very easy to navigate and has multiple functionalities
What do you dislike about the product?
It needs an accompanying app, especially for making calls.
What problems is the product solving and how is that benefiting you?
Collection and storing of data in one central place
The best sales CRM ever !
What do you like best about the product?
User friendly CRM which helps to explore from the day one of usage
What do you dislike about the product?
Nothing much but they can improve on the graphical representation.
What problems is the product solving and how is that benefiting you?
It helps to keep track of your sales leads , project status and follow ups of your clients
Works great and easy to customize
What do you like best about the product?
Easy to use.
Can simplify the visible fields to just include relevant ones.
Works for a one person business like mine.
Can simplify the visible fields to just include relevant ones.
Works for a one person business like mine.
What do you dislike about the product?
Support can be difficult and time consuming.
What problems is the product solving and how is that benefiting you?
Keeping track of clients
Easiest website to maneuver
What do you like best about the product?
Freshsales allows me to find what I'm looking for quick and easy. I can get contact info, recorded calls, emails and texts. I love knowing how my day will go before it even starts. Freshsales gives me tasks reminders, pop up notifications, and more for me to track my day and week!
What do you dislike about the product?
I can't say I've had many problems on freshsales. I would like to get notified when someone responds via sms. I seem to not be able to see that, unless I dig through each message I have sent.
What problems is the product solving and how is that benefiting you?
Freshsales helps me maintain a track record of my outgoing calls, meetings, and sales. I am not apart of my sales dept however I do use FS for customer support and it has what I need. PROOF! (:
Great CRM from a salesperson's perspective
What do you like best about the product?
Freshsales is a userfriendly CRM that is constantly looking for ways to improve. I like that they not only take feedback, but actually implement it. It syncs up easily to your email and allows for seamless work across different platforms like Google calendar/Gmal and Acuity.
What do you dislike about the product?
I wish it would not ask to duplicate leads when they have different locations. Sometimes there will be a lot of leads with the same name (i.e. Jennifer Smith) and FS will automatically assume it is a duplicate. If it was somehow able to identify a difference in, say, location or company name, it would make the AI work in our favor with more ease.
What problems is the product solving and how is that benefiting you?
Keeping track ouf all of our leads, helping store not only the information we need to connect with them, but also any previous email exchanges in one place (makes internal communication a lot easier). It also helps keep track of our sales and leader boarders through their reports feature, as well as use and create email templates for faster communication with leads/clients.
A very intuitive solution for marketing and sales automations
What do you like best about the product?
I've already used a few softwares for these purposes but Freshsales was by far the most intuitive and easy to use. The features are endless and there's so much to learn everyday!
What do you dislike about the product?
Sometimes it's easy to get lost between so many updates and new features. There's always something new and it's not very easy to find out what.
What problems is the product solving and how is that benefiting you?
We were able to track and automate our clients behaviour in our website and straighten our relationship with them.
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