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Freshsales risks sharing confidential data with others
What do you like best about the product?
Not sure yet. It has got some quite good dashboards but have query with the platform security
What do you dislike about the product?
Freshsales risks sharing confidential data with others as once you sync your contacts everyone can see your email communications and if there is a contact that you need to communicate confidential information regarding a HR issue of another team member for example others in your team can see the communications.
What problems is the product solving and how is that benefiting you?
It hasn't yet as i cant use it due to data security issues
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It is a perfect place to store all your data with clear notes and creating tasks make much easier.
What do you like best about the product?
Storage of the contacts & creating tasks for the follow-ups with their exact information
What do you dislike about the product?
Often change in the interface looks like its is new to adapt.
What problems is the product solving and how is that benefiting you?
Following up with the contacts on time.
Overall Easy to Setup for Beginners / Technical Support by Chat is Responsive
What do you like best about the product?
As a non-technical person, the general setup to link it with our company emails and calendar on Microsoft 365 has been relatively easy. Once set up, users can mostly start using it.
What do you dislike about the product?
So far, getting support as a paying user has been good. Prior to being a paid user (trial period) however, getting help via support tickets has been near impossible. If it was better prior to being a paid user, it could have helped us make progress faster to being a paid user.
What problems is the product solving and how is that benefiting you?
Our company and sales team have not used a CRM prior and keeping customer records organized and being able to use them has been a challenge. So far from the adoption we can see the path to being able to do so soon.
Easy to use and great customer support
What do you like best about the product?
We found FreshSales to be very intuitive - getting started is easy, and there are step-by-step instructions for importing data and setting up integrations. The support material is very good, and the help desk team is very proactive.
What do you dislike about the product?
I haven't found anything I dislike about the product yet.
What problems is the product solving and how is that benefiting you?
We use Freshsales to track and manage our client interactions and pipeline. Task reminders mean we get reminders on who to call or meet next, and we can track all client interactions.
Great experience and a cost effective option compared to peers like Messagebird.
What do you like best about the product?
The support provided during the onboarding process.
What do you dislike about the product?
Some initial bugs delayed the inital projected go-live.
What problems is the product solving and how is that benefiting you?
Automation has reduced the man-hours.
Extremely streamline experience
What do you like best about the product?
Freshsale is really to use from the begining. You can understand how to work with the system from the first time you log-in. Freshsales also provide you everything that could help you manage a CRM system. Especially, the workflow fumction that could help you you to automate your work and make it more efficiency.
What do you dislike about the product?
The CPQ function is not polish yet. It make the experience not smooth. Also, Freshsales does not have the approval function so it could be challenge to the manage.
What problems is the product solving and how is that benefiting you?
Freshsales help me to manage the data and make it clearer as well as more visable to work with. It also help to mamage the sale to.
Awesome product suite
What do you like best about the product?
The whole product suite is cost effective
What do you dislike about the product?
Nothing significant to dislike about it.
What problems is the product solving and how is that benefiting you?
Great visibility of the sales pipeline and integration to Pandadoc
Very helpful customer service
What do you like best about the product?
Everything needed to run the business is all in one place. call centre, CRM, chat centre everything I need to run my business is here. They even reached out to me and delivered great customer service with a fantastic onboarding.
What do you dislike about the product?
It is very intimidating to look at and has a steep learning curve to set up and adapt to our business needs but thankfully the customer service here is brilliant and they're always happy to assist.
What problems is the product solving and how is that benefiting you?
Rather than having a softphone, chatplugins, customer management software all as seperate platforms with different pricing plans, everything is in one place under one pricing plan. So much more affordable and easier to manage.
Complete solution for CRM and Marketing automation
What do you like best about the product?
They have land pages and mail marketing platforms in one place.
I love the Journey feature, it brings all customer iteration and flows visually.
Gmail integration helped us to didn't lose one customer message too.
I love the Journey feature, it brings all customer iteration and flows visually.
Gmail integration helped us to didn't lose one customer message too.
What do you dislike about the product?
Freshsales is part of a major suite: freshworks.
They have serious problems with licensing and plans.
Some parts, like freshchat (the chat) and freshdesk use different servers/locations, and it is hard to make it works smoothly.
They have serious problems with licensing and plans.
Some parts, like freshchat (the chat) and freshdesk use different servers/locations, and it is hard to make it works smoothly.
What problems is the product solving and how is that benefiting you?
It centralizes my customer and marketing handling.
Now I can create land pages and manage mail lists in one place.
I also liked IA score to my contacts (Freddy)
Now I can create land pages and manage mail lists in one place.
I also liked IA score to my contacts (Freddy)
FreshSales is one of the most comprehensive CRM's in the market, at a great price
What do you like best about the product?
I like the ability to create custom-made automation, allowing me to really get the marketing I need and well as manage all of my sales needs. A close second is their support, and they are all so great!
What do you dislike about the product?
If anything, which is not much, I wish they had more integration with native apps instead of relying on Zapier. I really don't want to pay for another tool to get things done.
What problems is the product solving and how is that benefiting you?
WOW, they solve a lot. They are a one-stop shop for small business owners that need a complete marketing and sale engagement solution. Benefits are cold emailing, sales engagement sending out emails with my own email account that is already verified to limit bounces, unsubscribes and more emails reaching the inboxes of my prospects and clients.
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