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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,200 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Seelan R.

FreshSales works for STAC

  • April 11, 2023
  • Review verified by G2

What do you like best about the product?
The seamless functionality between the integrated apps. The ease of use and customizability. The marketing and sales-driven approach to keeping our learners happy.
What do you dislike about the product?
Restriction on monthly contacts for marketing
What problems is the product solving and how is that benefiting you?
Freshsales is bridging the gap between our learners and us and making it possible to have and track meaningful conversations and engagements with our learners.


    Ege .

Plus Sides

  • April 10, 2023
  • Review verified by G2

What do you like best about the product?
Best Crm beacuse it has own phone santral. It is user friendly.Do not need queries for reports.
What do you dislike about the product?
just one currency field it can be use on deal and product module we need more.
What problems is the product solving and how is that benefiting you?
I can track my leads for my sales and calculate with datas.Also Can amrketing emails and whatssapp email campaigns


    Jayanth R.

Freshsales has helped our organization manage & convert Sales to Leads

  • April 06, 2023
  • Review verified by G2

What do you like best about the product?
- Good support team
- Cost-effective solution
- Integrates well with other Freshworks Products
- Easier implementation while starting out compared to other CRM's
What do you dislike about the product?
- Lesser features
- Product needs to be more stable
- Wait time on requested features is long
- Can prioritize on core features over UI updates
What problems is the product solving and how is that benefiting you?
Freshsales helped our Insurance agents assist leads & convert them to paid customers. Existing customers have also benefitted from a better customer experience.


    Osman Y.

freshworks useful

  • April 06, 2023
  • Review provided by G2

What do you like best about the product?
All products of freshworks are loved by our employees.
What do you dislike about the product?
no bulk application, separate license fee for each application
What problems is the product solving and how is that benefiting you?
call center chat and crm are used with a single license.


    Hamed A.

Freshsales for

  • April 06, 2023
  • Review provided by G2

What do you like best about the product?
Freshsales CRM is an exceptional customer relationship management (CRM) software that has proven to be a game-changer for businesses of all sizes. From startups to enterprises, Freshsales CRM provides a comprehensive suite of tools that streamline sales and marketing activities, leading to increased productivity, better customer engagement, and ultimately, higher revenue.
What do you dislike about the product?
Freshsales CRM's pricing can be a bit expensive compared to other CRM solutions in the market.

The software's customization options could be more flexible, and certain features could be more intuitive.
What problems is the product solving and how is that benefiting you?
We have smooth integration between our website besides the ability to manage our sales processes, we have full integration for marketing purposes, and the marketing campaigns, and the integration with CRM is a game changer.


    Aleyna B.

I am a fresh sales specialist

  • April 06, 2023
  • Review verified by G2

What do you like best about the product?
I have done many projects in freshsales suite.
I have many projects about the health sector, especially in Turkey.
The difference from other CRMs is that the marketing, sales and call center is managed in a single window.
What do you dislike about the product?
needs to improve on searches.
Because all users see each other's calls.
It is also like this in the chat section.
everyone sees their chat conversations.
Of course there are other topics as well.
What problems is the product solving and how is that benefiting you?
freshsales especially has call center integration.
it also has whatsapp, instagram, facebook, webform integrations
No 3rd party application is required.Zapiera, for example, is not needed.


    Computer & Network Security

of Freshsales include lead and deal management, contact management.

  • April 06, 2023
  • Review verified by G2

What do you like best about the product?
. Avec ses nombreuses fonctionnalités, Freshsales permet aux utilisateurs d'en savoir plus sur leurs clients et de rendre leurs processus de vente plus efficaces. Il dispose également d'une application mobile pour que les utilisateurs puissent rester en contact avec leurs clients à tout moment et n'importe où.
What do you dislike about the product?
ome users have reported that Freshsales can be slow and sluggish at times, especially when working with large datasets or running complex reports. Others have pointed out that some of the features in Freshsales, such as the email campaigns and lead scoring, may not be as robust or customizable as they would like
What problems is the product solving and how is that benefiting you?
Disorganized sales process: Freshsales provides a centralized platform for managing customer interactions, which can help businesses streamline their sales process and ensure that no leads slip through the cracks.


    Financial Services

With a better support team they'll be the full suite they are

  • April 05, 2023
  • Review verified by G2

What do you like best about the product?
full suite of tools needed by a starting business
What do you dislike about the product?
support team is weak, investigation takes time
What problems is the product solving and how is that benefiting you?
automating emails and newsletters


    Shalini S.

A Comprehensive CRM Solution for SaaS Businesses

  • April 03, 2023
  • Review verified by G2

What do you like best about the product?
With a user-friendly interface, intuitive features, and a range of customization options, Freshsales is definitely the first choice for most users.
What do you dislike about the product?
One potential drawback of Freshsales is its pricing structure, which may be a bit steep for small businesses or startups with limited budgets. While the software offers a wide range of features and customization options, some businesses may find it difficult to justify the cost, especially if they are not yet generating significant revenue.
What problems is the product solving and how is that benefiting you?
One of the main problems that Freshsales solves is the difficulty of managing marketing and sales leads and tracking interactions with potential customers. With the ability to make two different pipelines and an easy board view, it becomes easy to see a comprehensive view. Freshsales provides a comprehensive platform for managing leads, tracking interactions, and monitoring deal progress, making it easier to prioritize sales efforts.


    Tracy S.

Freshsales Review

  • March 31, 2023
  • Review provided by G2

What do you like best about the product?
That I can use it as a comprehensive CRM system that integrates into other functionalities that are needed.
What do you dislike about the product?
At times the connection can be finicky, requiring some additional input and vigilance to ensure all synced items are correctly pulled from one account to another.
What problems is the product solving and how is that benefiting you?
Allows us to keep track of all contractors that have signed up for the program.