Freshsales
Freshworks Inc.Reviews from AWS customer
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great to use to maintain the sales pipeline
What do you like best about the product?
the CRM tool which helps to manage sales and build the pipeline to make the sales funnel
What do you dislike about the product?
There is nothing I hate about Freshworks, I might expect that it should be a little simple to use
What problems is the product solving and how is that benefiting you?
to maintain my clientsdatabase
Try Freshsales for a secure CRM solution
What do you like best about the product?
I absolutely love Freshsales for its huge potential as a CRM! This platform allows sales reps to streamline administrative tasks, increase productivity, and close more deals - all through an easy-to-use dashboard. In addition, users can track specific performance metrics, such as deal size and source, through statistical charts that show progress over time from multiple connections. This provides complete visibility into how leads are progressing through each interaction cycle, which is invaluable.
What do you dislike about the product?
I dislike that Freshsales is limited in its uses and can be expensive. Its free customer relationship management platform comes with a number of limitations that make it difficult to use all the features available in other, more expensive sales and marketing automation solutions. Additionally, cost considerations are generally an ongoing issue when using Freshsales to manage accounts, contacts, and leads.
What problems is the product solving and how is that benefiting you?
Freshsales solves the problem of streamlining the sales process by allowing me to easily manage and track leads. With its comprehensive lead layout, including notes and responsibilities assigned to each person on my team, I am able to confidently navigate each prospect interaction more efficiently than ever before.
Sales Automation and Lead Management
What do you like best about the product?
Freshsales provides the lead addition through email campaigns as well as addition of lead data through the forms.
What do you dislike about the product?
Learning curve, it takes atleast a month just to experiment according to our usecases
What problems is the product solving and how is that benefiting you?
Email campaigns and automation that enables to create leads and change the lead stage automatically.
Amazing CRM with all featuresyou need
What do you like best about the product?
Dialer connectivity and various countries' availability
Customization and filtration options for contacts and companies
All required details to contact a prospect whether it's a sales sequence or automatic reply tracking
Customization and filtration options for contacts and companies
All required details to contact a prospect whether it's a sales sequence or automatic reply tracking
What do you dislike about the product?
Customer care miscommunication between fresh sales & fresh caller which ends up with the client going back and forth without an understanding of what's going on.
What problems is the product solving and how is that benefiting you?
Comapnies organzaiton and data
Managing prospects & existing account
Email marketing sequences
Tracking emails and agents' performance
Deals creation and tracking
Managing prospects & existing account
Email marketing sequences
Tracking emails and agents' performance
Deals creation and tracking
First database and positive experiences
What do you like best about the product?
Easy to navigate and enter information once you got training.
What do you dislike about the product?
The report generating takes some time to get used to and remember the steps.
What problems is the product solving and how is that benefiting you?
Putting customer information on system so its easier to pull information
Review
What do you like best about the product?
Integration capabilities are best to connect their customers
What do you dislike about the product?
Not big word of mouth generated yet. Need good marketing strategy
What problems is the product solving and how is that benefiting you?
Overall it's functions are performing well specially integration
Good but not great CRM
What do you like best about the product?
Ease to input data. Predetermined fields make input easy.
What do you dislike about the product?
Not enough flexibility. Need to be able to design your fields
What problems is the product solving and how is that benefiting you?
Keeping all of my customer related data in one place
It does the job, but with some flaws
What do you like best about the product?
The team is very responsive and it fits the budget of a start-up.
What do you dislike about the product?
The actual infrastructure of the product is frustrating at times. I work mostly in the analytics section, and there are some problems that I have to create work arounds for whereas other CRMs are more intuitive.
What problems is the product solving and how is that benefiting you?
It creates weekly reports for us to analyze our sales analytics as our team goes through clients. We use it to go through campaigns of multiple clients at a time and have no issues as the export is exactly right and always on time.
Fresh Sales helps track your email/outbound messaging and engagement with the outside world!
What do you like best about the product?
I think the support feature - to be able to talk to a customer support human at any time - day or night - is a real plus for me. I love this feature.I also like the stats that show up on how many opens I got from a campaign I sent, how many clicked on specific links and which persons exited from the campaign - useful statistics like these have helped with me sales data analysis.
What do you dislike about the product?
I think having to repeat myself when dealing with different agents at Fresh Sales who have likely not left notes about the company I work for - this results in me having to explain the problem again to the new customer support person I am handed a second or third time around.
What problems is the product solving and how is that benefiting you?
Fresh Sales tells me which people (and their email addresses) are engaging closely with my company's email messages. This data or results show me who is interested and allows me to perform sales analysis on where those interested people (who have opened the email and/or clicked on specific links) are from and from which company and industry.
A platform that can provide a variety of different solutions to all your business woes
What do you like best about the product?
The best part about freshworks is its inate ability to analyse the data which we as users have already entered and generate a Digital Analysis that is presentable as a report.
What do you dislike about the product?
With the ever evolving AI technology, I believe it would be of great value if there are more options available for the users to automate Email Marketing in more innovative and thought provoking ways.
What problems is the product solving and how is that benefiting you?
As a person who craves for numbers and data to determine success in Business, Freshworks makes our lives a whole lot easier through its ability generate such reports with ease, whereas prior to our integration with Freshworks generating such reports to analyse Sales, Customer satisfaction and so forth was such a time consuming task.
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