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Freshsales review by a Business Development Manager
What do you like best about the product?
Contact Management: Freshsales allows users to store and manage customer information in a centralized database. It tracks and updates customer details, including contact information, interactions, and deal history. This feature facilitates efficient lead management and helps sales teams stay organized.
Lead Management and Sales Pipeline: Freshsales provides tools for managing leads and tracking their progress through the sales pipeline. Users can capture leads from various sources, assign them to team members, and track their activities. This feature helps streamline the sales process and ensures leads are efficiently nurtured until conversion.
Lead Management and Sales Pipeline: Freshsales provides tools for managing leads and tracking their progress through the sales pipeline. Users can capture leads from various sources, assign them to team members, and track their activities. This feature helps streamline the sales process and ensures leads are efficiently nurtured until conversion.
What do you dislike about the product?
Mobile App Functionality: Although Freshsales provides a mobile app for on-the-go access, some users have reported that the mobile app could be more feature-rich and offer a smoother user experience. This is an area that the Freshsales team may have addressed or improved upon in subsequent updates.
What problems is the product solving and how is that benefiting you?
Disorganized Sales Processes: Freshsales provides a centralized platform for managing customer relationships and streamlining sales processes. It helps businesses organize and track leads, automate workflows, and manage customer interactions, ensuring sales teams can efficiently follow up with tips and close deals.
Inefficient Lead Management: Freshsales offers lead management capabilities, allowing businesses to capture and track leads from various sources. It helps prevent leaders from falling through the cracks by providing a systematic approach to lead nurturing and ensuring sales representatives have the necessary information to engage effectively with leads.
Inefficient Lead Management: Freshsales offers lead management capabilities, allowing businesses to capture and track leads from various sources. It helps prevent leaders from falling through the cracks by providing a systematic approach to lead nurturing and ensuring sales representatives have the necessary information to engage effectively with leads.
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Great CRM for Sales Users
What do you like best about the product?
Implementation ,UI UX, Support -
The UI UX and its support is good, plus our implementation partner helped us through everything.
The UI UX and its support is good, plus our implementation partner helped us through everything.
What do you dislike about the product?
Freshsales SMTP does not work well - I have to stop and change SMTP every now and then
What problems is the product solving and how is that benefiting you?
It is solving the problem for lead management, sales engagement , etc and all
Great product with an amazing customer service.
What do you like best about the product?
I really like having our marketing and sales teams working on the same platform. The user experience is very good and after a while you navigate it quite easily.
What do you dislike about the product?
Freshworks has a lot of different and powerful tools, but it's not unusual to run into a bug. I spend a lot of time talking to Freshsales customer service. On the flip side, they are very fast at solving issues
What problems is the product solving and how is that benefiting you?
I used Freshsales to build marketing and sales pipelines from the ground up. It's super useful to manage contacts, to autate emails and built have holistic view of your product.
great to use to maintain the sales pipeline
What do you like best about the product?
the CRM tool which helps to manage sales and build the pipeline to make the sales funnel
What do you dislike about the product?
There is nothing I hate about Freshworks, I might expect that it should be a little simple to use
What problems is the product solving and how is that benefiting you?
to maintain my clientsdatabase
Try Freshsales for a secure CRM solution
What do you like best about the product?
I absolutely love Freshsales for its huge potential as a CRM! This platform allows sales reps to streamline administrative tasks, increase productivity, and close more deals - all through an easy-to-use dashboard. In addition, users can track specific performance metrics, such as deal size and source, through statistical charts that show progress over time from multiple connections. This provides complete visibility into how leads are progressing through each interaction cycle, which is invaluable.
What do you dislike about the product?
I dislike that Freshsales is limited in its uses and can be expensive. Its free customer relationship management platform comes with a number of limitations that make it difficult to use all the features available in other, more expensive sales and marketing automation solutions. Additionally, cost considerations are generally an ongoing issue when using Freshsales to manage accounts, contacts, and leads.
What problems is the product solving and how is that benefiting you?
Freshsales solves the problem of streamlining the sales process by allowing me to easily manage and track leads. With its comprehensive lead layout, including notes and responsibilities assigned to each person on my team, I am able to confidently navigate each prospect interaction more efficiently than ever before.
Sales Automation and Lead Management
What do you like best about the product?
Freshsales provides the lead addition through email campaigns as well as addition of lead data through the forms.
What do you dislike about the product?
Learning curve, it takes atleast a month just to experiment according to our usecases
What problems is the product solving and how is that benefiting you?
Email campaigns and automation that enables to create leads and change the lead stage automatically.
Amazing CRM with all featuresyou need
What do you like best about the product?
Dialer connectivity and various countries' availability
Customization and filtration options for contacts and companies
All required details to contact a prospect whether it's a sales sequence or automatic reply tracking
Customization and filtration options for contacts and companies
All required details to contact a prospect whether it's a sales sequence or automatic reply tracking
What do you dislike about the product?
Customer care miscommunication between fresh sales & fresh caller which ends up with the client going back and forth without an understanding of what's going on.
What problems is the product solving and how is that benefiting you?
Comapnies organzaiton and data
Managing prospects & existing account
Email marketing sequences
Tracking emails and agents' performance
Deals creation and tracking
Managing prospects & existing account
Email marketing sequences
Tracking emails and agents' performance
Deals creation and tracking
First database and positive experiences
What do you like best about the product?
Easy to navigate and enter information once you got training.
What do you dislike about the product?
The report generating takes some time to get used to and remember the steps.
What problems is the product solving and how is that benefiting you?
Putting customer information on system so its easier to pull information
Review
What do you like best about the product?
Integration capabilities are best to connect their customers
What do you dislike about the product?
Not big word of mouth generated yet. Need good marketing strategy
What problems is the product solving and how is that benefiting you?
Overall it's functions are performing well specially integration
Good but not great CRM
What do you like best about the product?
Ease to input data. Predetermined fields make input easy.
What do you dislike about the product?
Not enough flexibility. Need to be able to design your fields
What problems is the product solving and how is that benefiting you?
Keeping all of my customer related data in one place
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