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Freshsales

Freshworks Inc. | 1

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External reviews

1,201 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Pablo P.

Awesome for small teams

  • August 09, 2016
  • Review verified by G2

What do you like best about the product?
Simple and well designed, while still powerful and highly customizable.
What do you dislike about the product?
In some areas, there's still lots of work to do, but we're sure Freshsales will get there soon.
What problems is the product solving and how is that benefiting you?
We outgrew our Trello board to keep track of leads.

    Jay S.

Great User Experience & All in one tools for sales teams!

  • August 09, 2016
  • Review verified by G2

What do you like best about the product?
Great User Experience, was very easy for the team to adopt. Most important reason why we now rely on freshsales platform is due to integrated functionality of Email+Call+CRM. All in one integrated platform. As we use google mail so it was very easy to integrate and get started immediately.

Earlier we used additional tool for tracking emails which was integrated with our gmail accounts. With this inbuilt email tracking functionality provided by freshsales, it helped us to get rid of independent tool and have all the tracking right within the system.

It has helped to create a integrated environment for our sales team! Support extended by freshsales team was really fast in training and guiding us in exploring all the features!
What do you dislike about the product?
I would love to have a email marketing functionality or drip email or call marketing feature embedded as well. Also would love to see some gamification coming ahead in future!
What problems is the product solving and how is that benefiting you?
We leverage sales tool to build our revenue pipeline. Our business focus is purely in B2B sales and marketing and due to consultative selling approach, every event that takes place over call or email is key information for us to build and nurture pipeline! Now it doesnt matter if accounts/leads are shared with alternate team member based on the business focus as he/she would have access to entiere history right within one platform. (That is one of very added advantage for us in long term!)
Recommendations to others considering the product:
Would definitely recommend users to try it out!

    K P.

Nice Dashboard and cool insights.

  • August 09, 2016
  • Review verified by G2

What do you like best about the product?
Information is key to close any deal. Our salespeople used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier.
What do you dislike about the product?
The thing about emails landing in the Spam/Junk folder, but I guess that's the issue with every email marketing tool.
What problems is the product solving and how is that benefiting you?
Generating quality leads, and getting Customer insights on the communications being sent periodically.
Recommendations to others considering the product:
Get started and get organized. You are sure to discover new insights, and who knows, new deals that you struggled to win over earlier.

    Internet

Low entry barrier - quick adoption from the agents - delievers all we need plus some more

  • August 03, 2016
  • Review verified by G2

What do you like best about the product?
Clean and fast, very good mail and phone integration, reasonable filter and sorting options and highly customizable leadscoring that also includes customer activity patterns on the website and with the agents.
What do you dislike about the product?
Would be nice to be able to jump from lead to lead in my cue instead of going into the lead back to the overview and into the lead again
What problems is the product solving and how is that benefiting you?
Customer aquisition, customer activation --> integration of the usage patterns from the website help us a lot.
Recommendations to others considering the product:
simply give it a try - before we switched I moved all my personal conacts aso to freshsales and gave it a try on real life requirements before we switched.

If you want a good integration of CRM, Website, Customer Support, mail, calendar and phone this might be a solution for you but is not superdupercustomizable so like always it realy depends on your needs

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