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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,208 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jim H.

Just gets better!

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
The product continues to "usefully" evolve! And, I get to "usefully" evolve with the software!
What do you dislike about the product?
There's a few small features that I'd like to see addressed that don't get addressed
What problems is the product solving and how is that benefiting you?
I am a start-up and keeping track of my evolving client base!


    Avaneesh T.

this is not user friendly need some modification

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
all search option given its good if go for filter this is not work properlly
What do you dislike about the product?
but not user friendly process very slow .
What problems is the product solving and how is that benefiting you?
best for lead management and analysis of lead utiliziation


    Joheb H.

Super easy and super useful

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
Keeps track of work. Lead, account, deal, payment, crm management all in one
What do you dislike about the product?
Nothing as of now. it is of full use to me
What problems is the product solving and how is that benefiting you?
All sales related things


    Computer Software

Gréât CRM for SMBs

  • November 16, 2023
  • Review verified by G2

What do you like best about the product?
It's native integration with freshdesk and google workspace is excellent. Automated workflows are a bit hard to grasp
What do you dislike about the product?
Automated workflows are a bit tricky. There is also no clear difference between automated sale sequences and journeys.
What problems is the product solving and how is that benefiting you?
Keeping track of all our customers and the discussions we have with them in once central place


    Maxwell M.

Smooth app,easy to work with.

  • November 16, 2023
  • Review verified by G2

What do you like best about the product?
Its easy to maneuver through and provides quick data analysis tools.
What do you dislike about the product?
Analytics should come with drop icons based on the data already entered.
What problems is the product solving and how is that benefiting you?
Leads generation and Management. Able to track deal movement and categorize them accordingly.


    Vasundhara B.

The best CRM out there at the moment

  • November 16, 2023
  • Review verified by G2

What do you like best about the product?
I like how easy reporting is. We are a sales-driven company, and CRM for us is crucial.
What do you dislike about the product?
Web forms have limitations. It cannot easily automated with Google Forms.
What problems is the product solving and how is that benefiting you?
Reporting is easy with FS. Its highly customizable nature is superior.


    Muskan M.

It's easy and fast to use, also it works very smoothly and does not lag

  • November 16, 2023
  • Review verified by G2

What do you like best about the product?
FS is very handy to use and everything about the lead displays on the screen at once.
What do you dislike about the product?
Sometime they totally change the system, in starting it creates a bit uneasiness to use
What problems is the product solving and how is that benefiting you?
To keep an account of all the task that i need to perform on respective days


    Andrey F.

Highly customizable, easy to integrate and use

  • November 14, 2023
  • Review verified by G2

What do you like best about the product?
Easy to use and integrate with your own application. Great UI and highly customizable.
What do you dislike about the product?
UI is not consistent for all app modules. and not all functionalities have API endpoints for managing/mass update.
What problems is the product solving and how is that benefiting you?
Put all information and interactions with customers in a single place, in addition to relationships between customers.


    Atul C.

Reliable, affordable and easy to use tool

  • November 10, 2023
  • Review verified by G2

What do you like best about the product?
Freshsales is a perfect CRM tool for small to mid-sized organizations for both daily sales-related activities to monthly and quarterly planning. It is easy to operate. All my leads, prospects, clients are categorized and managed properly in well planned stages of sales. managing a team is super easy and Freshsales makes coordination and supervision flawless.

Other than this, various campaigns over phone, whatsapp and email make it a super tool. FS is easy to integrate, atleast to me. I had tried a couple of CRM tools including Leadsquared but FS is unbeatable.

Their support team is super helpful and care for our business.
What do you dislike about the product?
Working on app is cumbersome prefer web version. Would seriously want FS to integrate AI in their setup for someone like me who uses FS on a daily basis.
What problems is the product solving and how is that benefiting you?
Managing my sales processes and streamlining revenue generation processes.


    Leon H.

Great CRM for Corporate use

  • November 10, 2023
  • Review verified by G2

What do you like best about the product?
Insight of all communication of your leads to customer tracking, The fact that it can set reminders and link with your google account. No limitations on most features, This app is amazing for the sales force.
What do you dislike about the product?
I need an option to put a client on hold and automate a tast to revisit any old clients
What problems is the product solving and how is that benefiting you?
I havent had a problem as yet to assist me with this feature.