Freshsales
Freshworks Inc.Reviews from AWS customer
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Best CRM for Affordable Price
What do you like best about the product?
Over the last 1 year, we switched between 2 CRM. Both of them had their own specialties but both missed features which should have been common.
We tried Freshsales, and the CRM did exactly fix all our requirements, starting from email tracking, Deal Creation, User Website Tracking, Lead score and much more.
There were also few other CRM does the same thing what Freshsales do but they were charged way high than freshsales.
Features we Liked the most
Lead Scoring
Website Event Tracking
Auto Lead Capturing
Real Time Email Tracking
We tried Freshsales, and the CRM did exactly fix all our requirements, starting from email tracking, Deal Creation, User Website Tracking, Lead score and much more.
There were also few other CRM does the same thing what Freshsales do but they were charged way high than freshsales.
Features we Liked the most
Lead Scoring
Website Event Tracking
Auto Lead Capturing
Real Time Email Tracking
What do you dislike about the product?
There is not migration available from many top CRM it is limited.
What problems is the product solving and how is that benefiting you?
We Inkmonk are a print marketplace who helps customers to find local sellers and place the order to them directly.
Easy to use and great support
What do you like best about the product?
It's very easy to use!!!
New users adapt very quickly!
Even as a new tool with a little bit to enhance, the support is always there; effective and fast.
All that at an accessible cost.
New users adapt very quickly!
Even as a new tool with a little bit to enhance, the support is always there; effective and fast.
All that at an accessible cost.
What do you dislike about the product?
I would like to be possible so choose to watch a deal, as a manager. It would be very helpful to be notifyed when there's a new activity (e-mail, appointments, tasks, files...) with a deal.
What problems is the product solving and how is that benefiting you?
Each user is independent and can work freely. Meanwhile it's easy to create visualizations that make it possible to monitor the progress of the team.
Came like fresh breeze when needed most in our new startup business
What do you like best about the product?
Keeping track of all info of your leads, progress made and all contact details in one place. The advantage is also that all sales persons can update as they go and info is directly available to the rest of the team.
Like the task and appointment function, integrated with email and timeline tracking of all actions taken.
Like the task and appointment function, integrated with email and timeline tracking of all actions taken.
What do you dislike about the product?
The only feature I miss is to export a list of contact details etc. to eg. excell and print a hardcopy of details.
What problems is the product solving and how is that benefiting you?
When salespersons work on their own database - it is a mammoth task to update all the info daily into one file and to keep track of all info added and actions taken, and to be up to date available to the whole team.
In a startup of a business you don't have the time for that and keeping track of leads and progress is essential. Usually CRM packages cost you something - Freshsales also helped us as it is free when you need it most - the beginning. You can grow with them as your business is growing.
In a startup of a business you don't have the time for that and keeping track of leads and progress is essential. Usually CRM packages cost you something - Freshsales also helped us as it is free when you need it most - the beginning. You can grow with them as your business is growing.
Best CRM for Startups
What do you like best about the product?
Intuitive interface and features plus the great support.
What do you dislike about the product?
Very very little to dislike but hope the product will evolve.
What problems is the product solving and how is that benefiting you?
We are solving the user journey from support to sales.
WOW !!! We Love Freshsales - Exceeded all of our expectations and saved us $$$$$$
What do you like best about the product?
After experiencing many CRM systems for past 10 years (Sales Force, Insightly, Podio and many others) we came upon freshsales because we were using freshdesk (another great support package we have been using for past 5 years). It is straight forward to use and has all advanced features at fraction of the cost compared to salesforce and many other systems. I can email directly from the app no exotic tricks to get email messaging working within the CRM which was a pain with many other CRM systems out there.
What do you dislike about the product?
NOTHING AT ALL - Keep up the good work. Please add more features as time passes, do not let the product stay stagnant. constant improvement will ensure it is current with customer needs and trends.
What problems is the product solving and how is that benefiting you?
Email communication, lead management, web analytics and many other features to list that is essential in lead and sales management.
Recommendations to others considering the product:
Freshsales blows away the competition, support is easy to get to, the solution is easy to use and very modern. I would highly recommend this over anything else in the marketplace. believe me you will save hundreds of hours and dollars and not get frustrated like the other systems and I say that from my own experience from the past 5 years.
My Experience with Freshsales
What do you like best about the product?
The features of the CRM software and the support that I get from freshsales is outstanding.
What do you dislike about the product?
Haven't found anything to dislike so far.
What problems is the product solving and how is that benefiting you?
I really like the tracking of lead and deal stages. Also managed to integrate freshsales into the business website for capturing leads.
Using Freshsales for our business
What do you like best about the product?
Freshsales is the most user-friendly CRM we came across, all my colleagues have found their way in no-time.
What do you dislike about the product?
It would be nice to have the ability to search in e-mails
What problems is the product solving and how is that benefiting you?
Now it's possible for every employee to see the status and communications with our customers
Intuitive system, powerful tools, but really great support.
What do you like best about the product?
The company listens and clearly is on a mission to grow its business around the needs of its customers.
What do you dislike about the product?
Some features not there and some not quite right yet. But confident they will be addressed.
What problems is the product solving and how is that benefiting you?
National business development complex territory
Excellent tool for Sales
What do you like best about the product?
Best thing is auto lead score and filtering.
What do you dislike about the product?
Slow many time and gives error sometimes.
What problems is the product solving and how is that benefiting you?
Reminds us to follow up with cold leads and analysis for leads based on our custom filters.
Best CRM Tool - Features, Pricing, Support
What do you like best about the product?
After having tried multiple tools for CRM, we shifted to using Freshsales and have not looked back. It offers the best set of features, all tightly knit into one tool rather than being spread apart, for a very attractive price.
- User Behaviour Tracking:
Email tracking right from the tool saves a lot of hassles. This coupled with speedy two-way email sync in the basic paid tier itself makes this a one-stop solution for conversations with clients. Knowing when they open a mail or click on links help track how a lead might convert to a deal and which leads to focus on.
- Lead Scoring:
Each lead is assigned a score based on their interaction with the company and the information provided. The profiles are also auto-enriched with the social credentials. This feature helps assess which lead might convert and take actions accordingly.
- Easy scheduling of tasks and activities
- Excellent support: Anytime we have reached out with a query, we have had a very speedy resolution whether it was with respect to the product, pricing or anything else.
- User Behaviour Tracking:
Email tracking right from the tool saves a lot of hassles. This coupled with speedy two-way email sync in the basic paid tier itself makes this a one-stop solution for conversations with clients. Knowing when they open a mail or click on links help track how a lead might convert to a deal and which leads to focus on.
- Lead Scoring:
Each lead is assigned a score based on their interaction with the company and the information provided. The profiles are also auto-enriched with the social credentials. This feature helps assess which lead might convert and take actions accordingly.
- Easy scheduling of tasks and activities
- Excellent support: Anytime we have reached out with a query, we have had a very speedy resolution whether it was with respect to the product, pricing or anything else.
What do you dislike about the product?
- Multiple Deal Pipelines:
We are trying to track deals with different pipelines. While there is an option to create filters within the same pipeline, there isn't a feature yet to create different pipelines.
We are trying to track deals with different pipelines. While there is an option to create filters within the same pipeline, there isn't a feature yet to create different pipelines.
What problems is the product solving and how is that benefiting you?
We are a deep-learning startup with patent-pending algorithms for the analysis of photos and videos by identification of people, places, objects, backgrounds and events. We serve enterprises who have applications that include analysis of consumer-generated images/videos, emerging data sets such as drones data, satellite imagery and other industrial data.
Freshsales has helped us view all our deals in one single pipeline and helped us effectively track which stage each deal is in, which needs attention, what tasks are pending etc. It has become our one-stop solution for our sales team. We would highly recommend Freshsales for anyone searching for a CRM solution.
Freshsales has helped us view all our deals in one single pipeline and helped us effectively track which stage each deal is in, which needs attention, what tasks are pending etc. It has become our one-stop solution for our sales team. We would highly recommend Freshsales for anyone searching for a CRM solution.
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