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Easy & User Friendly
What do you like best about the product?
Very easy to use and available on mobile application. I love it more because it is free to start with.
What do you dislike about the product?
I need to upgrade with all existing users ( in place of few members).
What problems is the product solving and how is that benefiting you?
It is good for follow up of leads coming for overseas education & coaching classes.
Recommendations to others considering the product:
I will recommend to try this at least once and you will fall for it.
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Great solution for catering to multiple support channels
What do you like best about the product?
We run an e-commerce channel management agency; being able to manage the customer support of all our clients through a single platform is a godsend!
What do you dislike about the product?
Right now, it's not possible to connect multiple instances of the same ecommerce platform for better integration. If this is added someday in the future, I would have no complaints.
What problems is the product solving and how is that benefiting you?
Streamlining customer support.
Recommendations to others considering the product:
Go for it!
Excellent support system. Very structured software.
What do you like best about the product?
I like the support system, its response and the way the support people respond. Its really appreciable.
What do you dislike about the product?
Nothing yet. Most of the features are very good , except Reports wherein it requires to strengthen.
What problems is the product solving and how is that benefiting you?
1. Sales Department activities
2. Tech projects management through Tasks.
2. Tech projects management through Tasks.
Recommendations to others considering the product:
Recommended.
Great CRM software for startups
What do you like best about the product?
I loved the fact that Freshsales has thought of all the information that is needed for a startup. Therefore it has great reports to help you to have more insights on how your business is performing.
What do you dislike about the product?
I am new with Freshsales. I definitely need some training in order to use this efficiently.
What problems is the product solving and how is that benefiting you?
Being more organized. Informing the team what the status is of the accounts
Good service that is improving
What do you like best about the product?
Fresh sales have a customer friendly team. They are responsive to emails and calls. They are happy to customise the product for your business requirements. They are also frequently adding new services and updating their product
What do you dislike about the product?
At some point we would like to integrate it into our other databases
What problems is the product solving and how is that benefiting you?
Customer database and record of client interactions
Freshsales CRM Review - Best ever!
What do you like best about the product?
I like the up-top-date interface the best. Not cluttered and well designed with ability to deep-dive within a click or two.
What do you dislike about the product?
Having used many CRMs in the past which did have several things I did not like (too cumbersome, bad taxonomy or navigation, etc.) - Sugar, InsideSalesBox, SalesForce, Pardot, and various others, I am not sure there is anything I do not yet like with Freshsales.
What problems is the product solving and how is that benefiting you?
Simple and quick management of various pipelines for a small, one-man consulting shop - I have a few and varied irons in the fire, and needed something that allows me to manage the contacts, leads and tracking of everything in a fluid manner.
Refreshing UI
What do you like best about the product?
the UI is clean and fresh, navigation is simple and uncluttered.
What do you dislike about the product?
As a new product, they are still building out some features...but they are executing rapidly and brilliantly so I can't complain.
What problems is the product solving and how is that benefiting you?
Managing the day to day sales process and providing data to other teams for improve lead quality and conversion. Freshsales makes team collaboration easy.
Review FreshSales
What do you like best about the product?
I recently started a new business and was looking for an easy to use but fully functional customer tracking program. I reviewed many products but when I found FreshSales this was the one for me. I have used it for several months now and am very happy with the product, first class....
What do you dislike about the product?
Nothing, this is a good program..........I have no complaints with this product........Would recommend for customer tracking
What problems is the product solving and how is that benefiting you?
Customer tracking and follow up....
Recommendations to others considering the product:
Depends upon your exact needs.........
Great company!
What do you like best about the product?
The Task Reminders and Email tracking are some of my favorite features. We don't use FS to our full advantage yet and have discussed learning more about it. Wondering if FS offers a webinar course.
What do you dislike about the product?
it's hard to easily/quickly find your past call recordings. You have to search through your entire call history to find a call recording to review it rather than simply looking up the phone number.
What problems is the product solving and how is that benefiting you?
Organization of leads/sales cycle
It fits right in!
What do you like best about the product?
As a Project management for a Software company here in Brazil, I needed a platform that could be used along my CRM, and I can tell that the tools from Freshworks are incredible. They work well in a syncronization mode that enable us to keep our Leads coming in and converting while we take great care of our existing customers. There is a transition phase where our lead will turn into a customer and the score system does it a good job on pinpointing the most interested lead. The layout is fresh, like everything in the suite. I can wait to see what´s next. Great work guys!
What do you dislike about the product?
A Dashboard that will give more control of our data is needed.
What problems is the product solving and how is that benefiting you?
Creating and converting new leads.
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