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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,208 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Ariel S.

Coordinating a Team needs tools

  • August 28, 2017
  • Review verified by G2

What do you like best about the product?
It's an easy to use tool with great UX And usage scenarios.
Integrates with freshdesk suite of tools
What do you dislike about the product?
Hard on novices starting out on the tool - takes time to undestand all the details
What problems is the product solving and how is that benefiting you?
Sales team coordination
Recommendations to others considering the product:
Get started and learn what the tool can do -especially recommended is the training

    GuessMyFuture G.

I love Fresh sales

  • August 27, 2017
  • Review provided by G2

What do you like best about the product?
What I exactly like is that it has everything at one place. Mail, insights, reports , deals details everything.
What do you dislike about the product?
I just want to have more third party integrations like others apps do.
What problems is the product solving and how is that benefiting you?
My sales improved a lot

    Bruce K.

The Best CRM

  • August 23, 2017
  • Review provided by G2

What do you like best about the product?
There’s so many good things to say about Freshsales. I have used Salesforce, Sugar, and Nimble and tried others as well. Freshsales has all the features we need and then some, yet it is easy to use and intuitive with a oleasant UI and no bloatware. Most important, my team has less issues using Freshsales than several other CRM platforms we have tried.

Love the email, read receipts, and reply notifications. It’s so easy to to notice emails needing a response with the number badge on the Leads or Contacts menu icon. The click to call is quick and easy to intiate a call as well, which is automatically added to the time timeline when the call is finished.
What do you dislike about the product?
There’s just one complaint, and that is the size of the data entry box when replying to an email, which would be better if it was larger. I mentioned it to my support contact, and he immediately sent a request to the dev team to address the issue.
What problems is the product solving and how is that benefiting you?
Better followup and quicker responses to emails are the top two benefits. Having stored email templates that team members can send instead of writing an email is not only a time saver, but the content sent to clients is always perfect. For us, Freshsales solved the problem we’ve had of team members not using it. Now, all of us are all on the same page
Recommendations to others considering the product:
Try it, you’ll like it!

    Eric F.

A great CRM - Great Featureset and amazing support

  • August 22, 2017
  • Review verified by G2

What do you like best about the product?
I really liked the way I was able to quickly and easily get started with Freshsales. Sign up for an account, change a few email options and get started. The default data set didn't require a lot of tweaking and everything was pretty self explanatory.

I also really like the range of triggers available via Zapier that allow Freshsales to be easily integrated to other tools that we use. For example a web form on our website kicks of a demo enquiry or sign up request that is created as a lead in Freshsales.

Leads get converted to contacts in Freshsales when their account is setup which then uses Zapier integration to push to billing systems and support systems.
What do you dislike about the product?
There are some small aesthetics that are annoying but not show stoppers. In some areas the email text box is quite small and requires a lot of scrolling on longer messages.
What problems is the product solving and how is that benefiting you?
We adopted Freshsales to help track leads for a software app our business had launched. We needed to be able to track leads through different stages of demo and signup and ensure communication within our team was efficient and people weren't slipping through the cracks.

    Mayank P.

Awesome CRM

  • August 22, 2017
  • Review verified by G2

What do you like best about the product?
UI is great, working very smooth, free version has so many features to use.
What do you dislike about the product?
a higher level plan pricing high as an Indian client.
What problems is the product solving and how is that benefiting you?
I can manage my leads from anywhere and anytime. it is like magic to manage your leads in such a way.
Recommendations to others considering the product:
na

    Daniel D.

Great UX, great features!

  • August 20, 2017
  • Review verified by G2

What do you like best about the product?
Integrated phone with local number and deals pipeline.
What do you dislike about the product?
Estate plan (top) is too expensive for us. Can't make phone calls with the app.
What problems is the product solving and how is that benefiting you?
Sales process. Awesome flow.
Recommendations to others considering the product:
Go for it!

    Computer Software

Manager Technical Support Services

  • August 20, 2017
  • Review verified by G2

What do you like best about the product?
The seamless and intuitive flow it allows one to use.
What do you dislike about the product?
Would like to see some more new features to import phone contacts, etc.
What problems is the product solving and how is that benefiting you?
Incorporating the sales and warranty details for our clients

    Retail

Exceptional Customer Service and Support

  • August 19, 2017
  • Review provided by G2

What do you like best about the product?
Having a great experience using FreshService (IT ticketing system), it seemed natural for us to look to FreshSales for a CRM system. Both systems integrate well with one another. FreshSales is able to track and manage communication from a perspective client through an entire process.
What do you dislike about the product?
While the system is still relatively new, having the ability to scan business cards and import them directly into the CRM would be great.
What problems is the product solving and how is that benefiting you?
Business solutions include details about each perspective or current client available to each of our employees fingertips.

    Vaibhavi P.

Easy to use

  • August 16, 2017
  • Review verified by G2

What do you like best about the product?
I love that Freshsales is super user-friendly and intuitive. Their customer service is timely and helpful as well
What do you dislike about the product?
There's a lot on there that I haven't had the time to look at yet so far everything I've seen, I've liked
What problems is the product solving and how is that benefiting you?
It helps us keep track of contracts up for renewal and keep track of upsell numbers without having to keep complex excel sheets

    Marketing and Advertising

Great CRM with Full Feature-set and Extensive Integrations

  • August 14, 2017
  • Review verified by G2

What do you like best about the product?
The simplicity of the CRM use on mobile is fantastic. Easy to use on the go is a priority.
What do you dislike about the product?
Looking for additional options to integrate with our marketing automation platform so we can trigger additional actions based on the pipeline stage.
What problems is the product solving and how is that benefiting you?
Freshsales keeps track of all our leads, contacts, and upcoming sales opportunities and integrates well with our marketing automation platform.
Recommendations to others considering the product:
Certainly, try this platform and seriously consider it when evaluating alternatives.

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