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Reviews from AWS customer

12 AWS reviews

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81 reviews
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4-star reviews ( Show all reviews )

    Julio Velasco

Its real-time analysis has impacted our security incident response time

  • January 31, 2024
  • Review from a verified AWS customer

How has it helped my organization?

Its real-time analysis has impacted our security incident response time. We use the Workbench console and dashboards. We are normally able to analyze an incident in a few hours, understand what is going on, and provide a specific solution for any type of incident.

A few days ago, a user opened something with malware on their machine. In a few seconds, I received an email, and I received a pop-up in the console. To mitigate this, we removed the machine from the network and checked it.

In terms of integration, we intend to integrate more solutions with Trend Micro, but so far, we have just integrated the firewall.

What is most valuable?

Telemetry is very useful. They provide all the information. I can see specific details about any malware and various types of attacks. I can prevent my environment from different types of attacks based on what I see in the Vision One console.

Log inspection is also very useful for me. We check the logs all the time. In certain cases, it is necessary to analyze with more detail. It is very useful to understand what is going on in my environment with log inspection.

What needs improvement?

It is very expensive.

For how long have I used the solution?

I have been using this solution for ten years.

What do I think about the stability of the solution?

We do not have any problems with the stability of this solution.

What do I think about the scalability of the solution?

It scales well. We do not have any problems with scalability.

At the moment, we do not have any plans to increase its usage.

How are customer service and support?

Their technical support is good. They take some time to give me the answers, but in the end, they fix and solve all my problems. I would rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were not using any other solution previously. We have been using Trend Micro's solutions from the beginning of our operations in Brazil.

How was the initial setup?

It is a SaaS solution. Its initial setup is not complex. It is very easy to deploy. It is not complicated. It is very user-friendly. It took around 15 days.

In terms of implementation strategy, we prepared some test machines and servers. After that, we deployed it for the entire company.

They do the maintenance, but we do not have any downtime in this maintenance mode.

What about the implementation team?

We had a Brazilian reseller.

What was our ROI?

We have not seen an ROI.

What's my experience with pricing, setup cost, and licensing?

Trend Micro's cost is higher than other solutions. That is the main reason why we need to switch to another solution.

We are using a full license that provides different types of features, but CrowdStrike does not provide some of the features such as MDM or anti-spam. We do not have these options or features with CrowdStrike. If we switch to CrowdStrike, we would have to buy other solutions to have a complete solution.

In addition to the license, there are no extra costs.

Which other solutions did I evaluate?

Its cost is high for us, so we are checking other options and other companies to provide the same solution. We are evaluating CrowdStrike, Trellix, McAfee, and Sophos. We have not yet received the quotation, but their cost is lower than Trend Micro.

What other advice do I have?

Trend Vision One is very useful. It has many functionalities and integrations. Its integration with other products is growing. In the future, it will probably be the biggest console in the world.

Trend Micro is making some changes to the console. At the moment, it is a little bit confusing for our use case because we are using three or four consoles from Trend Micro. We intend to migrate to just one, which is the Vision One console, but at the moment, we are using the Apex One console for the workstations and the Cloud One console for the servers. I do not know if the integration is complicated for Trend Micro, but at this moment, it is not so easy for me to manage all devices.

I would rate Trend Vision One an eight out of ten.


    reviewer1656681

Provides centralized visibility, eliminates blind spots, and saves us a significant amount of time

  • January 03, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use Trend Vision One for our endpoint detection and antivirus solution.

The endpoint agents are deployed locally on our computers and the centralized controller is in the cloud.

How has it helped my organization?

Trend Vision One's centralized view boosts our visibility into harmful malware, viruses, and ransomware. Before Trend Vision One it was impossible to protect against attacks but the centralized management now makes it easy for us to focus on one platform.

The centralized visibility and management across protection layers have improved our efficiency. Now we have multiple tools to monitor our computers across our enterprise.

The executive dashboard is important because it allows us to dive into advanced functions.

I use the risk index feature daily and report the information weekly. This helps us address the risk factors.

Ransomware and intrusion attacks are common these days and Trend Vision One has helped us protect our devices and prevent these types of attacks.

The attack surface risk management eliminates blind spots.

Trend Micro XDR helps decrease our time to detect and respond because everything is available in one dashboard eliminating the need to use multiple dashboards and look at multiple locations.

Trend Vision One has saved us 80 percent of our time by constantly monitoring our environment and reducing our investigation time.

What is most valuable?

The automatic EDR system that notifies us when something is wrong is valuable.

What needs improvement?

The information captured by Trend Vision One needs to be more detailed.

For how long have I used the solution?

I have been using Trend Vision One for two years.

What do I think about the stability of the solution?

Trend Vision One is stable and I would rate it ten out of ten.

What do I think about the scalability of the solution?

Trend Vision One is scalable.

How are customer service and support?

The technical support is good but 20 percent of the time the response is slow or they assume our issue is solved so they stop communicating with me.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is straightforward. We run the program and it deploys automatically.

What about the implementation team?

We used a reseller for the implementation.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price for Trend Vision One is reasonable compared to Microsoft and Symantec.

What other advice do I have?

I would rate Trend Vision One a nine out of ten.

We have Trend Vision One deployed across 250 endpoints.

Minimal maintenance is required.

I recommend Trend Vision One because it is easy to deploy and includes rich content.


    Hassam-Uddin

Provides a centralized dashboard, protects older servers, and reduces our time to detect

  • January 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use FireEye, Microsoft Defender, and Trend Micro for our endpoint solutions. Trend Micro.

We implemented Trend Vision One because we have many production servers and wanted to secure all endpoints.

We are planning to move our XDR to the cloud, but all of our production servers are currently on-premises.

How has it helped my organization?

Trend Vision One's ability to cover all our servers is important because we can detect and quarantine any vulnerabilities as well as block and isolate third-party applications from being installed on our servers.

The centralized visibility empowers us to monitor and manage all our servers from a single console. This includes generating reports, deploying security updates, and identifying offline or outdated servers.

The centralized visibility and management across protection layers have helped increase our efficiency. We receive alerts and make changes all from one place.

Trend Vision One helps us protect our servers, specifically our older servers that are not supported by Microsoft.

It has reduced our time to detect by 50 percent.

Trend Micro XDR has reduced the time spent on false positive alerts by up to 40 percent.

What is most valuable?

The zero-day vulnerability is valuable. As end users, we may not be aware of exploitations and Trend Micro makes suggestions to update to protect our endpoints from attack.

What needs improvement?

The automation capabilities on-premises could be improved, as we currently have to manually activate servers and push policies.

I would like the uninstall process of agents to require two-step verification.

For how long have I used the solution?

I have been using Trend Vision One for ten months.

What do I think about the stability of the solution?

Trend Vision One is stable.

What do I think about the scalability of the solution?

Trend Vision One is scalable.

How are customer service and support?

The technical support is good but we sometimes face delays because they will only respond to our partner who then relays the information to us.

How would you rate customer service and support?

Positive

How was the initial setup?

The migration from on-premises to the cloud allows us to access the cloud and on-premise servers from the cloud. The migration is not complicated but some rule-based ports require a lot of approvals and assistance from our network team.

The migration can be done in a few hours if all the ports are available.

Two people are required for the migration.

What about the implementation team?

We used a third-party service from JVS for the migration.

What other advice do I have?

I would rate Trend Vision One a nine out of ten.

For the on-premises deployment, maintenance is required because we have to manually check the connectivity of the agents. One person is required for the maintenance.

I recommend Trend Vision One, especially for older servers that are not supported by some other endpoint solutions.


    AndrewAdams

The observed attack techniques feature lets you see what an attacker is doing or how malicious code is operating

  • December 18, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use Vision One for antivirus, endpoint protection, and identifying misconfigurations in our cloud platform. It secures our servers and endpoints and detects any sort of malicious software or inappropriate user behavior. It's a cloud solution with agents on the machines for endpoint protection.

How has it helped my organization?

Vision One gives us more insight. When we implemented the solution, we didn't have a mature security platform, so we couldn't see what was happening on our servers or what our users were doing. It has decreased our time to detect and respond. Initially, we didn't have as much insight into any attacks that came through. It gives us more data points to work with and guidance about the remediation efforts. We aren't dealing with eight or nine different systems to identify one issue. It's all centrally located in one place.

Their Managed XDR service acts as our security operations center. It helps us sleep a little better at night. We know that they can call us on the phone when a significant alert comes in after hours. It makes things more efficient because we know there's someone on the other side who can look at alerts for us and at least do the preliminary analysis if anything comes in. Multiple teams are notified when an alert comes in. We can allocate security resources more efficiently and plug more data sources into the Vision One platform. We don't need to dedicate personnel to continuously monitor the dashboard because we know someone is looking at it with us.

The platform has allowed us to identify blind spots and see where there are holes in our network. It suggests remediation steps in many cases. There is typically a link in the documentation. That has been a significant benefit because it tells you what to do. For example, it might suggest running a command in the terminal to identify the issues or take x output and put it into y input.

The solution reduces the time spent investigating false positives by around 65 to 75 percent. For example, when we are pushing out custom code, the workbench tells us the risk level. If it's 70 or higher, we check it out. At 69 or lower, it could be a false positive, so it might require some poking around. It gives us enough data in the alerts that anyone who knows the system could say, "Oh, that was me. I was running patches," instead of checking nine different systems to identify what triggered the alert. It's all there in the alert, including the hashes, commands, impacted web files, etc. We can instantly dismiss it as a false positive and flag it as resolved.

Vision One's playbooks help us save time but I can't say how much because we're still maturing those. For instance, we know what those patching commands look like, so we're working on a playbook to automatically ignore or close those false positive alerts as they come in. We're still trying to fine-tune those playbooks.

What is most valuable?

I like Vision One's observed attack techniques feature. It lets you see what an attacker is doing, how they have tried to exploit a machine, or how malicious code is operating. It helps us discover indicators of compromise so we can write better rules for detection.

Migrating to the Vision One platform helped us because we no longer need to look at eight different screens to find data. It's all just consolidated into one location. Having everything in one place is critical. I've been in the industry for almost a decade now, and it's a struggle to find that single pane of glass for all my alerts, logs, and anomalies like random users clicking on a link or downloading a file. It's nice to have it all in one location. Having centralized visibility saves the time we would spend checking various systems to look for things. I can also correlate data points more effectively and make data-driven decisions about the remediation and mitigation of any internal or external threats discovered.

The executive dashboard is nice. It's consolidating all of the tools into the Vision One platform, giving you a high-level overview. Executives love dashboards and pretty colors. The ability to drill down into XDR detection from the executive dashboard his handy. I don't have to go fishing. We get an alert that says a machine did X, and I can fire it up. It's on the dashboard, so I can click on that machine, and it lets me drill down into the logs. It cuts down on the time required to do any kind of forensic analysis on anomalous alerts or behavior.

The Risk Index gives you an overview of the risk and how it compares with others in your industry. It's nice to be able to quantify the risk, and it enables you to justify the spending on these tools to your executives by showing that it pays off. Also, if we start plugging in more data points and the risk score goes up, we can conclude that there are some issues with the new data source that we just hooked up to our platform. The goal is to have a risk level of zero, but that will be hard to achieve.

What needs improvement?

We've received some mild complaints that the documentation is sometimes not up to date.

For how long have I used the solution?

I used Vision One at my last job, and I brought them on board when I joined this company, so I have been using the platform for about two years.

What do I think about the stability of the solution?

I haven't had any issues with stability.

What do I think about the scalability of the solution?

We run several different AWS accounts, and Vision One keeps up pretty well. I haven't noticed any downtime, lagging, or crashes.

Which solution did I use previously and why did I switch?

They were using something else, but my team wasn't in charge of it. Vision One offers a more mature platform. I had used it at my previous job. My boss brought it in because we had both worked with Trend Micro in the past. We know the platform and the engineers.

How was the initial setup?

Deploying Vision One was relatively straightforward. We were on the legacy platform. They had written a script, so all you had to do was hit the play button. We recently moved to their all-in-one VisionOne platform, which was super simple. The deployment team included two on our side and two on the Trend Micro side. Their engineers hopped on a call and walked us through the process. The setup process primarily entails deploying the agents globally.

What's my experience with pricing, setup cost, and licensing?

Trend Micro's licensing is fair.

What other advice do I have?

I rate Trend Micro nine out of 10. This is a SaaS product, so you can do a trial period. If you like it, contact their sales people and try to develop a good relationship with the company.


    Reviewer302881

Provides centralized visibility, alerts us of potential risks, and enhances security posture

  • December 12, 2023
  • Review provided by PeerSpot

What is our primary use case?

We have deployed the Trend Micro product suite across all our servers and workstations, including their XDR component, Vision One.

Our decision to switch from Kaspersky to Trend Micro stemmed from the concerns surrounding Kaspersky and the Russian government. Following those developments, we were advised to discontinue using Kaspersky and began the process of evaluating alternative security solutions. Trend Micro ultimately emerged as our preferred choice due to their exceptional support during the proof-of-concept stage. Unlike other vendors, Trend Micro proactively dispatched an engineer to our corporate headquarters at their own expense to assist with setting up and running the POC, demonstrating their commitment to our success. Vision One was released a year into our contract and we were able to work with the Trend Micro account team to deploy it in our organization.

Previously, our security setup with Trend Micro was entirely on-premises. This meant we were managing our backend servers and manually reviewing security updates. It was a time-consuming process, especially when vulnerabilities arose in their on-prem products. Reviewing briefing files and ensuring everything was patched was a constant burden. Moving to the cloud was a game-changer. The maintenance of backend servers is now handled by Trend Micro, freeing up our resources. We receive monthly emails notifying us of upcoming maintenance, and they take care of everything behind the scenes. It's a breeze. Vision One has always been cloud-based, but our previous on-premises solutions included their endpoint product Apex One, server product Deep Security, and exchange product. When we transitioned to the cloud, Apex One remained our endpoint protection, while Deep Security evolved into Cloud One. Additionally, Cloud App Security was introduced, providing security features for SharePoint and Teams alongside Exchange Cloud.

How has it helped my organization?

Trend Vision One streamlines our security by centralizing data collection and threat management. It pulls data from Exchange, SharePoint, endpoints, and servers to the cloud, providing a unified view of our IT environment. This centralized data feeds into advanced playbooks that automatically block URLs and files based on predefined conditions, reducing our reliance on manual intervention. For potential threats requiring further analysis, Vision One flags them for human review, allowing security personnel to quickly approve or deny access to specific URLs or files. These decisions then inform the suspicious object lists used across all deployed Trend Micro products, maximizing our overall security posture. In short, Vision One effectively automates routine tasks while empowering security teams to focus on critical decisions, making it a valuable asset for our organization.

Vision One grants us centralized visibility and management across our protection layers. With its ongoing development, Trend Micro has steadily consolidated this visibility into a single pane of glass.

Centralized visibility significantly improves our efficiency. Instead of scouring endpoints or hopping between the mail server and data lake, we can consolidate our search for malicious activity into one central location. Vision One empowers us to leverage comprehensive search parameters and scan all data within the data lake, not just data limited to specific products.

For me, the executive dashboard is always the first one I check. Then, I turn to the operations dashboard for a more detailed look. These two dashboards provide a comprehensive overview of our security posture, drawing data from internal and external assets, application agents without vulnerability assessments, and detected account compromises. Vision One also excels at alerting us to potential risks, including accounts exposed to data breaches. I've personally experienced this when the executive dashboard's risk score suddenly spiked due to flagged accounts. After investigating and confirming the risk, we dismiss the alert and the score adjusts accordingly.

The attack surface risk management capability has identified several vulnerability issues in external assets, necessitating immediate action. It has also shed light on blind spots within our environment.

When we identify blind spots, we need to implement measures to address them and mitigate, reduce, or even eliminate the associated risk from our environment. Our team is relatively small, so dedicating someone to focus intensively on a single issue can be challenging. Vision One has alleviated this burden. Vision One's playbook and built-in automation features help us by proactively alerting us to issues requiring immediate attention, enhancing our overall security posture.

Vision One offers a feature where, if it detects a phishing email with high confidence, it automatically locks the email, removes it from the Exchange database, quarantines it, and disables any links within the email or similar emails. For emails requiring human intervention or immediate action, Vision One flags them for review. We can then approve or deny the actions on the URLs and emails within the system. We use Vision One as a secondary measure if something slips through our other security layers. It allows us to see exactly what happens when users click on a malicious link, even if it wasn't flagged beforehand.

To some extent, Vision One helps us reduce the time we spend investigating false positive alerts generated by our firewalls. While firewalls throw out many alerts, I often turn to Vision One for clients flagged as compromised. Jumping over the firewall report, I check Vision One's insights on those specific endpoints and the sites flagged by the firewall. Previously, I'd spend time on the machine itself, sifting through cookies and deleting temporary files to track the source of the suspicious traffic. But with Vision One, I can quickly see if the endpoint is trying to reach those flagged endpoints. In most cases, it turns out to be just Google searches – images or other elements loading as part of a search.

Vision One has become my go-to spot every morning because of the dashboards. They put everything I needed in one place, saving me the hassle of jumping between multiple platforms. It's a half-hour ritual that sets me up for success, allowing me to review everything efficiently and tackle the rest of my day with confidence. Vision One has probably saved me several hours of valuable time per day.

We currently have some playbooks in place, and we're exploring the option of adding more automation features to them. Our limited IT support staff is one factor that makes a managed XDR solution particularly appealing. However, we recognize the need to invest time in learning and understanding the available automation features, of which there are many.

What is most valuable?

I could visit VisionOne daily and check the operations dashboard. It provides a good high-level overview of our risk posture, and I can drill down to see the specific registrations from the endpoint network that VisionOne is highlighting. This helped us understand that our risk index recently increased due to users requiring patches for the latest Google Chrome bug. Beyond that, VisionOne offers a clear window into the security posture of our endpoints. It shows any existing vulnerabilities and, if applicable, highlights any available tools from Trend Micro that can help us reduce the risk and mitigate the issues.

What needs improvement?

The support documentation could be more comprehensive. The last time I needed to find information, it was scattered, and took me a long time to locate what I needed.

For how long have I used the solution?

I have been using Trend Vision One for almost six years.

What do I think about the stability of the solution?

While all products can encounter occasional stability issues, we've had specific instances where Trend Micro caused problems. We were unable to pinpoint the exact cause ourselves. Therefore, we contacted Trend Micro's technical support and collaborated with them to resolve the issue. In one case, it was a bug or previously unknown problem that was fixed in the next release.

What do I think about the scalability of the solution?

Vision One is fairly scalable, especially the cloud model. Because as long as we have the licenses installed. They can create folders and groups to help keep things organized for us.

How are customer service and support?

The technical support team is always incredibly helpful. Whenever we call them, they typically recommend using their data collection tool to gather some information. However, they're quick to respond, easy to work with, and knowledgeable, making for great customer service.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we used Kaspersky for several years after Symantec's exorbitant pricing led us to switch. We hadn't considered Trend Micro at the time. When concerns about Kaspersky arose due to the geopolitical situation, our director decided to move away from it. Seeking an alternative that was lightweight and met our needs, we explored various vendors and ultimately settled on Trend Micro.

How was the initial setup?

The initial deployment was straightforward. Trend Micro sent one of their engineers from Toronto to Halifax to help us set up the point-of-sale system for the proof-of-concept trial. The beauty of their approach was that if we decided to move forward with Trend Micro after the POC, we only needed to apply the license to the existing model, and it could be seamlessly transitioned into production. The engineer worked closely with us to develop a script that would uninstall Kaspersky and install the Trend Micro product. They also helped us configure the necessary policies, making the entire process remarkably simple.

Three people were involved in the deployment including the engineer from Trend Micro.

What about the implementation team?

The implementation was completed in-house with the help of a Trend Micro engineer.

What's my experience with pricing, setup cost, and licensing?

Initially, the new pricing structure from Trend Micro seemed reasonable compared to what we'd seen before. They've introduced a credit system, where we purchase credits and then allocate them to the specific services we need active. This concept is intriguing, but it has its pros and cons. In the past, licensing for 700 clients meant purchasing 700 licenses for everything in the package, a straightforward approach. Now, the new system requires a sizing exercise to determine our actual needs. However, the upside is that unused credits don't go to waste. We can divert some to a sandbox environment or other Trend Micro service for a limited time, if needed, to address specific issues.

Each feature costs a certain amount of credits.

What other advice do I have?

I would rate Trend Vision One a nine out of ten.

The on-premises version requires maintenance on the management server and update the software. The cloud model reduces the amount of time spent on maintenance dramatically because the cloud model automatically takes care of the software maintenance side of Trend Micro.


    Mohammed Houssani

Good protection with centralized visibility and nice executive dashboards

  • December 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

It offers very good ransomware protection. You have more visibility on the network.

How has it helped my organization?

It helps with compliance. We are also well-protected from ransomware and network attacks.

It's improved our organization in two ways: we can have more visibility and have more confidence in security. We also have better reporting for regulatory compliance.

What is most valuable?

The endpoint protection is the most useful. It's powerful. I've faced issues with other products regarding ransomware; however, with Trend Micro, I have no fear of network attacks. I have experience with consistent protection.

Customers have NDR and XDR protection, and it's very good for protection. There are also regulations within our country that require us to use XDR.

The centralized visibility is good. It's great for the IT team as they have to export reports to management for compliance. It helps with reporting. It's essential.

The centralized visibility and management across protection layers helped our efficiency. We have a limited number of security engineers. With Trend Micro and its centralized dashboard, it will show everything we've learned and reflect reporting on the dashboard and this helps when you have a limited amount of users. It simply reduces the number of people that need to be involved in the security effort.

We use the executive dashboards on both sides. We can drill down on them right into XDR detection. It's essential when we have an incident. If we need to know more about the threat, we need to know where and how they are attacking. We can drill down and get forensic data.

The solution's risk index feature is very good. It comes out of the box. Our customers can use it.

The product has helped us decrease our time to detect and respond to threats.

What needs improvement?

It took some time to realize the benefits, as we had some issues with support. It took us three to four months to realize its benefits.

The support should be improved.

We'd like to see deception features in the next release. It would help us to reduce false positive alerts.

For how long have I used the solution?

I've been using the solution for seven years now.

What do I think about the stability of the solution?

The stability is good overall.

What do I think about the scalability of the solution?

The solution is scalable. You simply need the resources on the VM, and you can easily change your license.

How are customer service and support?

We've had issues with support. Their services could be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used Fidelis and found you can control the endpoints better. They also have a deception module, which is very powerful. You can manage your endpoints perfectly. It also offers very good network visibility. I use both products. It depends on the customer's needs and approach.

How was the initial setup?

I observed the deployment process.

We had issues. It should be straightforward; however, with a customer, we faced a problem with technical support. It took us almost eight months to deploy. They had issues with the installation on the endpoints and on the network side. We had a problem with a few things, including use cases.

The plan was to deploy in two weeks, and yet it took almost eight months.

From the customer side, there were three engineers, and from Trend Micro, there were one or two engineers working on the solution.

Almost every two weeks, there are maintenance calls. The customer has three people handling maintenance duties.

What about the implementation team?

The solution was deployed by support.

What's my experience with pricing, setup cost, and licensing?

The pricing is average. The costs are acceptable. It's good for small or medium-sized businesses.

What other advice do I have?

I'm a partner.

We're using the latest version of the solution.

I'd rate the solution eight out of ten.

For enterprise customers, I wouldn't recommend the solution. However, it's a good solution for small or medium customers. New users need to ensure they have the correct sizing and licensing.

You need to talk to the right support engineers in order to have a smooth experience.


    Julio César Quezada

A cloud solution for providing all information in one dashboard

  • November 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for event correlation.

How has it helped my organization?

We are deploying a server inside our network to use it as a data collector.

What is most valuable?

The solution provides all the information in only one dashboard. We have integrated with Lumen, NETSCOUT, and other MDM products such as Microsoft Intune and ManageEngine MDM. We have also integrated Chrome with VisionOne.

What needs improvement?

The login system could be improved. We must pass two different dashboards to log in to the solution. We have a second-factor authentication. We need to check the platform, which delays three or four minutes because of logging, checking email, and returning to the platform. If you multiply the entire team, we lose a lot of time daily.

For how long have I used the solution?

I have been using Trend Vision One for two years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability a nine out of ten.

Which solution did I use previously and why did I switch?

We have used Symantec before. We switched to Trend Vision because Symantec cut off support for Windows XP. We still have Windows XP in our environment.

How was the initial setup?

The initial setup is easy because our assets are in interactive directory.

What was our ROI?

We’ve seen ROI because we controlled a malware attack in our network with Trend Micro two weeks ago.

Which other solutions did I evaluate?

We have tried other malware solutions. We chose Trend Vision because it supports Windows XP.

What other advice do I have?

Overall, I rate the solution a nine out of ten.


    Bruno De Amorim Campos

Centralized visibility, helpful support, and great for vulnerability detection

  • October 31, 2023
  • Review provided by PeerSpot

What is our primary use case?

I work with it as a third party in other companies. I installed XDR in other companies. And then, I help them understand the tool, help them with developing the necessary use cases, and understand, for example, how to do a threat intel, how to do a threat investigation, and stuff like that. Sometimes, I work with it as well by implementing it and actively using it in the customer's environment.

What is most valuable?

The workbench feature is excellent. It helps a lot with understanding how the environment is working and how the threats are working in their own environment. It helps a lot to understand where the threat is coming from, where it is going, how is it being dealt with, et cetera.

We do not use XDR to protect a multi-cloud or hybrid cloud environment. I have other solutions on the cloud, like Apex One, the endpoint protection feature in the cloud. I have Cloud One Workload Security, which is protection for workloads and servers where the main console is in the cloud. I'm mainly using this to protect an on-premises environment.

I've been using it for emails, for networks, endpoints, workload servers, et cetera. It has the ability to cover all of those. The coverage is really important. The integration between all those different tools and those different assets makes a big difference in understanding the analytics.

It provides centralized visibility and management across our protection layers. That helps in a lot of ways. For example, the fact that it has some centralized visibility means we can do searches between email addresses and an endpoint. We can take a workspace, for example, and do IPS detection in a workspace and understand from which endpoint something is coming.

We use the executive dashboards that they have almost every day. Once we see an anomaly or something that feels weird in the environment, we can go straight to work, straight to the detections, and we can take a look at it to see what's going on.

We use the Risk Index mainly to help us understand a customer's environment. We use it to get a brief overview of how the environment is, how high their risk is, and then, given the score that we've received, to understand what is causing this risk and then give them suggestions on how to take the score down.

We use the Managed XDR feature. It just basically collects the telemetry and sends it to the console so we can use it in other parts. It has helped a lot with the team's workload. The detection has been really, really useful. It helps a lot to rank where we should put our efforts. Sometimes we'll have to take a deep investigation into some of the stuff we see. Sometimes other issues emerge as we dig. It's helped in detection.

We use the risk management attack surface capability to understand the vulnerabilities and how high a risk something is in the environment. It can help with detection. It's helped us effectively identify blind spots.

The product has helped us decrease time to detect. We've had some issues with a couple of our customers in which the XDR helped us easily detect an issue, and it was fast enough for us to be able to react and respond quickly in order to mitigate damages.

What needs improvement?

The web viewer could be improved. I've had some issues with it in the past.

The zero trust is a bit complicated compared to other parts of the solution.

Mostly, I don't have any issues with XDR.

For how long have I used the solution?

I've used the solution for about three years.

What do I think about the stability of the solution?

I haven't had any issues with stability. There has been no crashing to lagging. We occasionally get informed about maintenance that may cause downtime.

What do I think about the scalability of the solution?

We've had no issues with scalability.

How are customer service and support?

I've contacted support in the past. They are pretty good. They have a high understanding of the platform and the solutions. If they need to escalate, it's easy to do so.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

I was involved in the installation. We have an agent installed in the endpoints or a sensor connected to the mail sensors.

The initial setup is straightforward. You just click through with a simple connection.

It doesn't require any maintenance on my end.

We had about four people handling the implementation. We just had to have some credential access, and once the connections were made, we had to distribute the sensors throughout the environment.

You need the whole platform to use XDR. However, there are some activities you don't need XDR to use.

What's my experience with pricing, setup cost, and licensing?

I'm not familiar with their pricing and licensing.

What other advice do I have?

We are an official Trend Micro partner.

We do not yet use the automation capabilities found in XDR.

I'd rate the solution nine out of ten.

After implementing XDR, have a good understanding of how the workbenches work to create a decent playbook. Use the service gateway to your benefit. Connect your active directories, make connections, and use integrations with your firewalls. These third-party integrations are really good, and they help you a lot with your environment.


    reviewer2296710

Simple monitoring with centralized dashboards and great visibility into vulnerabilities

  • October 19, 2023
  • Review from a verified AWS customer

What is our primary use case?

The reason we invested in Trend Micro XDR was to consolidate security operations and monitoring. On top of that, we invested in their managed detection and response service, which they can provide on top of the ETA service, which makes our lives easier. You can say that with it, we need fewer hands.

How has it helped my organization?

We're able to gather a more simple view of what was going on in our infrastructure. Before this solution, we used a SIEM system. Trend Micro XDR made monitoring more simple, and we trusted them as a security partner.

It definitely has improved our visibility of all of our ongoing items in the infrastructure. We can get a good overview of what's going on across our network and what our security looks like.  

What is most valuable?

Having everything under one management console and having them monitored from one place is the most beneficial.

It saves time and we do not have to invest in a lot of products to meet all of our use case needs.

It's quite simple to monitor everything under one console. It makes life simpler for our operations team. 

We have the solution everywhere, including email, network, endpoints, and cloud. This is important to have this coverage. As a former incident response analyst, having visibility everywhere is really important. Having everything correlated into one place increases visibility.

We have centralized visibility and management across our production layers. They are also improving that from month to month. It's important for us. In security operations, the fewer places you need to go to have a look around, the easier it is. Back in the day, we had to open ten different consoles. Now we just open one. 

The most important thing for us as a customer is that we can spend more time in other places as it's simpler to have that overview. We have much more time for other tasks. 

We use the solution's executive dashboards. We like that we can drill down from the dashboards into XDR detections. It helps the C-suite understand. However, it also helps us drill down by allowing us to choose which views we want. 

We have a trial version of the Risk Index. We have a daily look at it and it gives a nice overview of our vulnerability management and what the attack surface looks like. It helps us prioritize our daily tasks. 

The Managed XDR service was great. It helped quite a lot. We had to get used to working with them and they with us, however, now it's quite an easy task and the advisory and alerts we get from them have been helpful. The availability to work on other tasks has helped us improve in other areas. It's positively affected our business. Having this product means that we are improving in a lot of different areas that we also need to focus on. They can do the monitoring better than we can do it ourselves. We don't have the manpower to do it on our own so it helps a lot to have them help with management.

We use the Attack Surface Risk Management capabilities, which are also in the trial period. It's absolutely helped us to identify blind spots in our environment. It made us realize that, for example, users were using their work email for private services such as Netflix or other services that, if they had a data breach, would be an issue. With this, we can reach out to those users and explain to them how to act on the Internet, not to use your work email for private services, et cetera.

It's helped decrease our time to detect and respond to threats. It's likely 80% faster now. It's also helped us reduce the time we spend investigating false positive alerts. They do a lot of the initial work for us and come back with the actions we need to do on our part (if any). It's helped us reduce false positive investigations by 50%.

We're using some of the automation capabilities of XDR. It's helped us save time. At the moment, it's likely helped us save 20% of the time we'd normally spend on manual processes. 

What needs improvement?

They should increase their potential for third-party integrations. We'd like to see integrations with other IT security vendors that are not currently there. 

I'd like to see central management of all products.

For how long have I used the solution?

I've been using the solution since it came out, essentially. I've been working with it for eight or nine years.

What do I think about the stability of the solution?

The solution is quite stable. 

What do I think about the scalability of the solution?

We don't have branch offices, however we have 2200 clients and 800 servers. 

It is easy to scale if you are a bigger organization. We do plan to scale further in the future. 

How are customer service and support?

We have Service One, which includes three-year support. It is 24/7/365 support and they are quite good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Trend Micro, we used Splunk. The use case and monitoring were easier with Trend Micro. We found it easier to fulfill our needs using Trend Micro. 

How was the initial setup?

I was involved in the deployment process. Some of it was quite complex. Unfortunately, we had an on-prem environment that wasn't well taken care of. The migration was hard, however, that was more our fault. It could be easier to migrate, however. 

It took us about nine months to fully deploy. 

We already had some products in the cloud, however, we needed to migrate all of our endpoints. The on-premise agent needed to be placed in the cloud and we had some problems as some clients did not have an opening to the internet, et cera. There was some preparation we needed to do. We needed to do some upgrading before migrating. 

There were two to four people performing the implementation. 

The solution requires maintenance and we have a person that manages that. 

What about the implementation team?

We had help from Trend Micro professional services. 

What was our ROI?

We have noted an ROI. Having them monitor our IT solutions allowed us to have fewer people on the team. It's saved us in man hours. 

What's my experience with pricing, setup cost, and licensing?

The solution is affordable. You do need to pay additional fees for some of the functionalities.

Which other solutions did I evaluate?

We also evaluated Microsoft's solutions. 

What other advice do I have?

I'm a customer and end-user.

We realized the benefits of the solution pretty fast - within a couple of weeks. We knew the benefits beforehand which is why we chose Trend Micro. The possibility of having the solution monitored by the vendor itself was quite helpful. 

I'd rate the solution nine out of ten. 

I would advise others to prepare your needs beforehand. If you know those, you will know Trend Micros is the right fit for you. It's great. If there's a problem with central management or monitoring, Trend Micros is quite useful. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Zeeshan Ahmad Raja

Good threat hunting and detection with a nice interface

  • October 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

I did a POC with Trend Micro on our servers. We were testing for detection capabilities. We wanted to use it for security protection.

How has it helped my organization?

Once we deployed the solution into our organization, we were able to view logs. From there, we could handle detection.

What is most valuable?

The detection was very good. It helps with threat hunting.

Its interface is good. We were able to find logs easily.

It's been working well on our organization's network. I'm satisfied with the level of coverage. The policies have been very useful and detailed.

We use the solution's executive dashboard. We actually have two or three dashboards. It helps us spot vulnerabilities.

It's helped us reduce workloads. By getting logs, we could reduce detection time. The threat hunting became easier. We're still working through a POC, so I can't speak to if it will enable us to work on other tasks. We're still testing.

The solution has helped us to decrease our time to detect and respond to threats. We can respond to threats in half an hour to an hour.

What needs improvement?

When an incident occurs, it will detect the incident within half an hour to an hour. I'd like to see alert time reduction so that they show up on the dashboard faster.

For how long have I used the solution?

I've been using the solution since 2021.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I've never tried to scale the solution. For my purposes, it's fine. I can't speak to how scaling would go. Likely, it can scale.

How are customer service and support?

I've been satisfied with the technical support. They are very good.

How would you rate customer service and support?

Positive

How was the initial setup?

To deploy the POC takes less than one week. Implementing the cloud is fast. It's not complex to set up.

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive. Most organizations cannot afford XDR.

I don't deal with the licensing directly.

Which other solutions did I evaluate?

I've looked into other solutions, like Cortex. Trend Micro offers good visibility. I prefer Trend Micro. It's good. I like the useability.

What other advice do I have?

I'm an end-user.

We have yet to use the attack surface risk management capabilities. I only downloaded the sensors and installed them on the current phones and servers. We've only done this in the last week.

I'd rate the solution nine out of ten.