Vertex 3D Visualization Platform
Vertex SoftwareReviews from AWS customer
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Friendly UI and Awesome Customer Support
What do you like best about the product?
Vertex Customer Support is great to count on when you need assistance, and the UI is easy to use, intuitive, friendly
What do you dislike about the product?
I think we can improve the filtering of rules in the UI and also improve ways of bulking editing in O Premises, I miss a way of changing end dates in once
What problems is the product solving and how is that benefiting you?
Vertex solves all of our tax calculation, what reduces in a considerable way our effort in searching for rules to keep the company compliant
SR Tax Accountant
What do you like best about the product?
I love the reports you can get out of Vertex for Tax Return Prep
What do you dislike about the product?
When there are issues it some times takes a long time to resolve.
What problems is the product solving and how is that benefiting you?
They were able to solve our ND Max Tax issue, but it took about 5-6 months.
Vertex - ROBUST!
What do you like best about the product?
very robust, flexible, covers almost every conceivable situation. Always thinking ahead and planning for the futur
What do you dislike about the product?
very IT centric (non IT person here) and hard to set up rules on the fly for the non-Vertex language experienced. Difficult to Implement without expensive partners.
What problems is the product solving and how is that benefiting you?
Sales tax calcs for a variety of business types, exemption certificate tracking
Senior Manager Indirect ax
What do you like best about the product?
It is easy to use and has lots of Options.
What do you dislike about the product?
Slow to get AI out for users and available to all users
What problems is the product solving and how is that benefiting you?
It provides all our Indirect tax needs.
Invaluable information provided in a detailed format.
What do you like best about the product?
I appreciate the detailed information available for research and reconciling and the ability to manipulate reports to only view needed information.
What do you dislike about the product?
As tax is a complicated subject, the program can be complicated to understand and navigate.
What problems is the product solving and how is that benefiting you?
Vertex is solving the challenging and ever evolving world of tax compliance for my organization.
Highly Customizable Reporting, But Date Management Can Be Tricky
What do you like best about the product?
The customization of reporting and flexible fields to be able to pull all information from our ERP.
What do you dislike about the product?
The way the effective date needs to be changed for adding certificates, changing rules, etc. I always seem to forget to change the date back.
What problems is the product solving and how is that benefiting you?
Data integrity and confidence in our sales and procurements.
Sr. IT Architect, QuidelOrtho
What do you like best about the product?
The Vertex integration with SAP S4 and its Accelerator is very compatible with tax requirement globally.
What do you dislike about the product?
Vertex is integrated with SAP S4 via a middleware and it does not provide ondemand service for SIC.
What problems is the product solving and how is that benefiting you?
Vertex is automating tax calculation, updating changes in tax rates and rules, automatic the vendor tax invoicing, and also generating data for tax return filling.
Outstanding Support and Guidance, But Needs More O-Series Training
What do you like best about the product?
I like our customer support team, they are always helpful and answer our easy and tough questions. I also appreciate that they do not try to sell us more programs every time we chat, they help us with planning for the future and provide us guidance on how they can help us reach our goals.
What do you dislike about the product?
I wish there were more O-series trainings, I think the tool is very powerful but unfortunately I think I've only scratched the surface. I would like to learn how to more effectively use the system.
What problems is the product solving and how is that benefiting you?
They make sure we are compliant with our sale taxes, and they have helped us stay out of trouble with the states. They are also helping us figure out the taxability of the products we sell, and help us with the incredible number of returns we have to file any given month.
Smooth Integrations, But Customer Support Can Be Frustrating
What do you like best about the product?
when things are integrated things run incredibly smooth
What do you dislike about the product?
sometimes the customer support feels like it goes in circles
What problems is the product solving and how is that benefiting you?
it is making our tax calculation run much smoother and Is also submitting our sales tax returns!
review
What do you like best about the product?
people and solutions and innovation and industry leading
What do you dislike about the product?
I do not have any complaints about Vertex at the moment
What problems is the product solving and how is that benefiting you?
sales tax solution for leasing
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