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458 reviews
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External reviews are not included in the AWS star rating for the product.


    Kim D.

Indirect tax Lead at Novartis vertex experience

  • October 24, 2023
  • Review provided by G2

What do you like best about the product?
Vertex O Series is a robust product with flexible/custom functionality. Easy to use and their tax matrix with tax rules.
What do you dislike about the product?
Vertex Q is very manual and no tax matrix. Need to research all the laws before setting up.
What problems is the product solving and how is that benefiting you?
It is solving over accruals and more accurate tax calculation.


    Jennifer H.

Vertex

  • October 24, 2023
  • Review provided by G2

What do you like best about the product?
Vertex has many tools to help taxpayers using SAP spend less time on compliance.
What do you dislike about the product?
On occasion, support tickets can take longer than expected to be resolved when they need to be escalated to different teams. But overall, support is great.
What problems is the product solving and how is that benefiting you?
SAP tax reporting is enhanced by Accelerator tools.


    azita n.

Vertex2023- New

  • October 24, 2023
  • Review provided by G2

What do you like best about the product?
Connecting with people- SUT sessions were very interactive and up-to-date
What do you dislike about the product?
There food can be better- some of the sessions are full
What problems is the product solving and how is that benefiting you?
Tax calculation and reducing human errors


    George M.

Vertex works!

  • October 24, 2023
  • Review provided by G2

What do you like best about the product?
Vertex does what it's designed to do. Well designed to boot
What do you dislike about the product?
Price is reletively high. Older versions
What problems is the product solving and how is that benefiting you?
Vertex keeps our indirect tax transactions correctly


    Hospital & Health Care

Tax manager

  • October 24, 2023
  • Review provided by G2

What do you like best about the product?
User friendly and the minimum letter requirements are not a problem
What do you dislike about the product?
silo-ed by company. And I like to do reviews that require extra letters
What problems is the product solving and how is that benefiting you?
Vertex is calculating city state local tax for my employer. We are in 50 states.


    Ana N.

Vertex Versitility

  • October 24, 2023
  • Review provided by G2

What do you like best about the product?
The Vertex application is versitle and constinently evolving for the medical device field.
What do you dislike about the product?
The scrolling on the updated screen view is not appealing.
What problems is the product solving and how is that benefiting you?
Automation of tax accruals.


    Eshwar P G.

Vertex consumer

  • October 23, 2023
  • Review provided by G2

What do you like best about the product?
UI and content, the use of mapping and flexibility with tax assist tules
What do you dislike about the product?
Data updates that are not fully complete or.may have missed an important update

Also the bugs that are not reported in SR
What problems is the product solving and how is that benefiting you?
Timely tax rates to PoS


    Vlad M.

Fantastic review of a fantastic software

  • October 23, 2023
  • Review provided by G2

What do you like best about the product?
very easy to use and friendly. Great company and keeping up with technology
What do you dislike about the product?
IT support takes forever. Please improve response time.
What problems is the product solving and how is that benefiting you?
easiness of SALT reporting and navigating through issues that arise


    Elizabeth O.

The time is now to implement Vertex!

  • October 23, 2023
  • Review provided by G2

What do you like best about the product?
Exemption Certificate manager, maintaining certs
What do you dislike about the product?
some reporting from exemption cert manager
What problems is the product solving and how is that benefiting you?
tax engine for our businesses for sales and use tax


    scott b.

Scott

  • October 23, 2023
  • Review provided by G2

What do you like best about the product?
Communication is very easy and not an issue.
What do you dislike about the product?
Not easy to upload returns to state governments
What problems is the product solving and how is that benefiting you?
Converting to O series