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Reviews from AWS customer

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458 reviews
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External reviews are not included in the AWS star rating for the product.


    Kim C.

Vertex for complicated Indirect Tax footprint

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
I have used Vertex for many years and have seen the growth. One of the best things is that when there is a complex indirect tax footprint, Vertex can be utilized to meet every need. Regardless of the tax data elements needed to make a tax decision, the software can be configured to meet the need. Their tax content and capability to configure your needs set them above others.
What do you dislike about the product?
It is a premium product with a premium price.
What problems is the product solving and how is that benefiting you?
We have complex tax decisions around our use tax compliance. We have to use non-standard data elements. Vertex has been able to meet the needs to create a simpler, easier to maintain and scalable tax solution.


    heather s.

Vertex experience from a new user

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
I really love the level of support available in the university and community sites. We're upgrading from L series to O series and the team has been so helpful in our transition.
What do you dislike about the product?
All the testing we have to do during our upgrade
What problems is the product solving and how is that benefiting you?
Currently we have issues with jobsites and contractor sales tax exemptions - the l series is going to correct the exemption process we have and save all of our team members a ton of time.


    Manufacturing

Director Sales & Use Tax

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Tax content and tax calculation, looking up tax categories by state
What do you dislike about the product?
interruption between data from oseries to returns
What problems is the product solving and how is that benefiting you?
compliance


    David P.

Highly Reccomend

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Vertex constantly updates rates so that I don't have to research and keep up with them.
What do you dislike about the product?
There isn't anything that I dislike about Vertex currently.
What problems is the product solving and how is that benefiting you?
We currently use Vertex to calculate and file indirect tax.


    Food & Beverages

Vertex customer review

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Vertex is very user friendly and has great support services.
What do you dislike about the product?
Vertex is quick to release product updates in an effort to continuously improve the product, however sometimes the updates are released prior to enough testing and it can result in an unintended error or issue.
What problems is the product solving and how is that benefiting you?
Marketplace facilitator content will greatly help our ability to support our marketplace sellers.


    Accounting

Good overall

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Taxability research is user friendly overall
What do you dislike about the product?
User page could have some improvement and so on
What problems is the product solving and how is that benefiting you?
We need tax rate updates often and Vertex is a lot of help on that


    Mamta R.

Scalable solution

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Ability to look at logs during troubleshooting to see which customization applied.
What do you dislike about the product?
Need to wait 24 hrs to run reports during testing to share with tax manager.
What problems is the product solving and how is that benefiting you?
Getting businesses to understand and correct any audit risk for the company.


    Mining & Metals

Great intro for new person in sales tax

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Works with many third parties so we have support in many ways
What do you dislike about the product?
Not very intuitive. Takes awhile to learn it and cannot just pick it up.
What problems is the product solving and how is that benefiting you?
Sales tax integration with SAP and outsourcing


    Chaquita J.

Vertex makes life easier for our tax team!

  • October 27, 2024
  • Review provided by G2

What do you like best about the product?
Easy to navigate through the website. Highly recommended
What do you dislike about the product?
Doesn't work well in Microsoft edge. I have to use Google Chrome.
What problems is the product solving and how is that benefiting you?
Tax solutions


    Manufacturing

Rave Reviews

  • October 27, 2024
  • Review provided by G2

What do you like best about the product?
Vertex exemption certificates is a life saver.
What do you dislike about the product?
The monthly updates sometimes takes a little longer than expected to update.
What problems is the product solving and how is that benefiting you?
Customer code allocations.