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Reviews from AWS customer

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458 reviews
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External reviews are not included in the AWS star rating for the product.


    fay b.

Very enlightening

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Meeting and Interaction withn other users
What do you dislike about the product?
Have had some issues with support when needed
What problems is the product solving and how is that benefiting you?
Upgrading from Q to O series


    Shiv Kumar G.

Vertex

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Automated monthly updates, vertex accelator
What do you dislike about the product?
Sometimes we see Performance issues which cause issues
What problems is the product solving and how is that benefiting you?
Tax calculations and varulious tax assist rules


    Hospital & Health Care

Vertex helps with indirect tax.

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
The monthly tax rate updates and the use of product classes for taxability categories.
What do you dislike about the product?
It is difficult upgrading from Vertex Q to Vertex O. I wish it was easier.
What problems is the product solving and how is that benefiting you?
Ease in filing sales tax returns.


    Hospital & Health Care

Reliable sales tax solution

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
All rates have been researched and update every month.
What do you dislike about the product?
Difficulty troubleshooting. Need more solutions to solving problems
What problems is the product solving and how is that benefiting you?
It is calculating sales tax on all US invoices.


    Tyler T.

Tam and tickets

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Tam. Having a direct contact is nice. Would be nice if they could also submit tickets on our behalf.
What do you dislike about the product?
Slow ticket response. Tickets tend to sit for over a week.
What problems is the product solving and how is that benefiting you?
Rates and rules


    David H.

New User Onboarding

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Versitility and and ease of use. Coming from Vertex L to Vertex O has been an amazing experience.
What do you dislike about the product?
The onboarding process is quite extensive. While it is necissary, we are looking forward to a solution to this problem that we found out just today during our session.
What problems is the product solving and how is that benefiting you?
It is bringing our tax decision making process into the 21st century. Allowing us to calculate more accurately many local and specific use case taxes that currently we are handling manually. Looking forward to getting to use a tax engine that handles and resolves many of the pain points we have currently.


    Retail

Director of Tax

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Simple solution for complex situations. Easy to implement.
What do you dislike about the product?
Not much I dislike in the software. Its very helpful.
What problems is the product solving and how is that benefiting you?
US and Canada tax solutions.


    Information Technology and Services

Good product

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Very good Product for the tax calculations
What do you dislike about the product?
Reporting is yet to solve for big enterprises, when there are lot of transactions.
What problems is the product solving and how is that benefiting you?
calculating tax and generating Tax reports


    Avnish G.

Vertex Review from QuidelOrtho, A Healthcare Organization

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
We are using Vertex for the past 10+ years for tax calculation and reporting for USA. It exceeded our expectation and now, we are planning to use it for globally. We are present into 40+ countrires
What do you dislike about the product?
Vertex is well connected with ERP like SAP however, it still to improvide on many tools around ERP like ARIBA.
What problems is the product solving and how is that benefiting you?
Tax calculation and reporting.


    Brigitte L.

Tax calculations made easier

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Using Vertex was key to launching new vertical streams at Grubhub as we scale to expand beyond food delivery. Without it, navigating the tax rules needed to shift into retail would have been impossible
What do you dislike about the product?
The amount of work to maintain the solution is significant and the need to create a tax technology role is becoming clear for us
What problems is the product solving and how is that benefiting you?
It has outsourced tax calculations for us allowing out Product and tech teams to focus they time in other areas rather than maintaining an in house solution