Vertex 3D Visualization Platform
Vertex SoftwareReviews from AWS customer
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Vertex is a great company and very helpful with all issues and questions.
What do you like best about the product?
The staff has been where we are and want to make sure that are needs are taken care of.
What do you dislike about the product?
Nothing they are a great company who I would recommend.
What problems is the product solving and how is that benefiting you?
Help with our complaince and our exemption certificates.
Vertex implementer, now customer
What do you like best about the product?
I feel that the user interface is built more for a tax professional and is easy to teach and train my team on what to do and where. I like the flexibility in the tax assist and flexible fields to bring in custom data and identify different scenarios, since our data is never straight forward.
What do you dislike about the product?
I find the connectors can be buggy and I spend extra time comparing the connector outputs to ensure the same results across solutions. They are working to streamline these...but it is something I set aside extra time to troubleshoot.
What problems is the product solving and how is that benefiting you?
Vertex provides taxability content that we can rely on and easily set up when we add products. We also use it for sales tax calculation, VAT, and exemption certificates.
<p>As a loyal customer of Vertex for over a decade, I can confidently say that their services have consistently met my expectations. The team is always responsive and attentive to my needs, ensuring that any issues are resolved promptly. I highly recommend Vertex to anyone seeking reliable and efficient service.</p>
What do you like best about the product?
team engagement (Andrew T rocks!), range of offerings and product quality
What do you dislike about the product?
The pricing could be more competitive, also all it takes to make any changes is consulting.
What problems is the product solving and how is that benefiting you?
Real-time tax calculations, compliance, reporting, audit support
Senior Analyst
What do you like best about the product?
Functioanlity and ability to perform multiple tasks on one platform
What do you dislike about the product?
Can be more user friendly, less tech issues.
What problems is the product solving and how is that benefiting you?
Day to day implementation.
Great software for handling sales tax
What do you like best about the product?
Vertex is great at handling sales tax and keeping up with rate changes. It's very easy to use and has a lot of capability for specific industries. Technical and customer account support has been helpful.
What do you dislike about the product?
Vertex can be complicated for a first time user and would require additional support to guide through the user guide to explain some features.
What problems is the product solving and how is that benefiting you?
Vertex is solving our issues with our ERP tax mapping and helping to get those groups mapped and taxed appropriately.
Super fun!
What do you like best about the product?
I like the ease of use and implementation
What do you dislike about the product?
Returns Manager is a bit quirky, but functional.
What problems is the product solving and how is that benefiting you?
Accruing tax automatically in conjunction with Oracle Cloud Fusion. Saving time.
Happy and satisfied Vertex client for many years
What do you like best about the product?
We do have the silver support package and find the benefits to be invaluable. We love our CSAM and the support he provides on regular basis.
What do you dislike about the product?
The process for submitting support tickets. Often we know what the issue is and how to resolve it and we provide that information in the supprt case. I would love to be able to get submit a ticket it with all that information and have it be escalated right away. Forgoing lots of back and forth emails.
What problems is the product solving and how is that benefiting you?
I have been involved in the project to upgrade the VITR product. I am very excited about the Next Generation of returns.
Vertex creates efficiency
What do you like best about the product?
Vertex is a user friendly application that provides accurate tax decisioning in the Leasing Industry. It takes puts tax in control of decisions and reduces audit risks. Most Lease Management Systems have standard integrations with Vertex O series that creates an efficient process to get accurate tax results.
What do you dislike about the product?
There are no downsides to using Vertex if you are in the Leasing Industry.
What problems is the product solving and how is that benefiting you?
Vertex solves complex tax decision processes and eliminates the need for additional configuation in Leasing Management Systems to obtain correct tax results.
Enterprise Global taxsoftware
What do you like best about the product?
Global solution
Robust Tax researched content
On demand version is efficient for enterprises with various source systems
Robust Tax researched content
On demand version is efficient for enterprises with various source systems
What do you dislike about the product?
Expensive solution!!
Packaged for for entire region, even if needed for just one country inthe region ( eg. for using Australia content need to suscribe to APAC). No A La Carte option
Packaged for for entire region, even if needed for just one country inthe region ( eg. for using Australia content need to suscribe to APAC). No A La Carte option
What problems is the product solving and how is that benefiting you?
Managing Tax Content
Single destination for out Global foot print
Central tax content and integration
Single destination for out Global foot print
Central tax content and integration
Leader, Tax
What do you like best about the product?
Besides the software, the customer service accessibility
What do you dislike about the product?
Sometimes it appears the customer service staff responds without thoroughly reading the case question or doesn't ask questions to clarify before responding with an answer that does not correspond with the inquiry
What problems is the product solving and how is that benefiting you?
Multiple inquiries or help - many times I have them follow me when I am adding a tax assist, loc updates, etcs just to have a separate set of eyes as I do not want to misstep the procedure. If you look at my history - it is because, I made a mistake in the test environment several years ago when I was very tired and it have a negative impact
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