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Reviews from AWS customer

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458 reviews
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External reviews are not included in the AWS star rating for the product.


    Randy J.

Easy to Use and Comfortable—A Pleasure to Work With

  • October 27, 2025
  • Review provided by G2

What do you like best about the product?
Vertex is easy to navigate and update as needed.
What do you dislike about the product?
The current returns package is a little outdated.
What problems is the product solving and how is that benefiting you?
We file sales and use taxes in all states, and it provides returns for every state.


    Computer Software

Great SAP Integration and Easy Tax Setup, But Needs Better Documentation and Updates

  • October 27, 2025
  • Review provided by G2

What do you like best about the product?
Integration with SAP S/4. Easy rules based tax setup.
What do you dislike about the product?
LAck of good documentation . Lack of pro active response to changes in the tax and tech landscape e.g SAP On Rise impact.
What problems is the product solving and how is that benefiting you?
Tax compliance Globally


    Samantha M.

System Admin Review

  • October 27, 2025
  • Review provided by G2

What do you like best about the product?
Accurate and efficient sales tax retrieval through seamless integration with my LMA
What do you dislike about the product?
Resource constraints when looking for engagement with Consulting
What problems is the product solving and how is that benefiting you?
Accurate sales tax assessment


    Retail

Great Integration with VITR, But Needs Consistent Terminology

  • October 27, 2025
  • Review provided by G2

What do you like best about the product?
Having it integrate with return software (VITR)
What do you dislike about the product?
The language is not consistent between products. ie Geocodes, Tax Area IDs, Situs codes. Consistency would be great.
What problems is the product solving and how is that benefiting you?
Since we have a homegrown ERP system, Vertex has shown us where we need to make improvements to our own system.


    Jenny N.

Senior Financial Analyst

  • October 27, 2025
  • Review provided by G2

What do you like best about the product?
The flexibility of configuring it the way we want/need it.
What do you dislike about the product?
There are not enough flex fields available to accomplish all of our tax assist rule needs.
What problems is the product solving and how is that benefiting you?
Vertex is helping to standardize our tax rules and use the system to determine taxability rather than having us create user defined rules.


    Jenna L.

Absolutely Love This Software!

  • October 27, 2025
  • Review provided by G2

What do you like best about the product?
User friendly and consultants have been great to work with for implementation into Odessa 5.0. Customer support is helpful and timely
What do you dislike about the product?
Not enough flex fields!!!!!!!!!!!!!!!!!!
What problems is the product solving and how is that benefiting you?
Sales tax in most all 50 States for leasing


    Monica C.

Systematic and Static Approach That Works

  • October 26, 2025
  • Review provided by G2

What do you like best about the product?
taxability set up and static capability. Customer service
What do you dislike about the product?
Challenges with SAP conditions and not understanding the back-end set up
What problems is the product solving and how is that benefiting you?
SAP conditions setup


    Hussain j.

Great Integration and Automation, Needs More Pharma-Specific Solutions

  • October 26, 2025
  • Review provided by G2

What do you like best about the product?
integration, automation and tax determination
What do you dislike about the product?
still some work to do cover all scenario for example - free of charge taxability in good movement solution for pharma industry
What problems is the product solving and how is that benefiting you?
tax determination for sales and use tax


    Nisha s.

Comprehensive Tax Solution with Powerful MDU, Minor Cleanup Needed After Updates

  • October 26, 2025
  • Review provided by G2

What do you like best about the product?
Vertex is complete solution for tax related tasks. And I like the calculation engine update with MDU the most.
What do you dislike about the product?
What I dislike is, sometimes it misses some clean up processes, that you must do, after applying recent MDU or upgarde
What problems is the product solving and how is that benefiting you?
We use Vertex to calculate tax for my company and finance team can then file the tax based on those results.


    Manufacturing

Vertex Review

  • October 26, 2025
  • Review provided by G2

What do you like best about the product?
User friendly, comprehensive software. Efficient
What do you dislike about the product?
Nothing yet. We are new to using the product.
What problems is the product solving and how is that benefiting you?
Nothing yet.