Vertex 3D Visualization Platform
Vertex SoftwareReviews from AWS customer
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User-Friendly Software with Excellent Support, But Needs Timely Updates
What do you like best about the product?
easy to use software. support is also very good. ease implementation. frequency of use
What do you dislike about the product?
Usually pretty good with state update form but the New Orleans Parish has not been update since 2012 when I started
What problems is the product solving and how is that benefiting you?
States and local jurisdiction sales & Use tax
Absolutely Love This Software!
What do you like best about the product?
I really like the new SSo login feature.
What do you dislike about the product?
Customer Support is lacking. When we put in a ticket sometimes they go months without a resolution.
What problems is the product solving and how is that benefiting you?
Accurate taxability that allows for more hands off tax calculations.
Effortless Tax Rate Inquiry Feature
What do you like best about the product?
tax rate inquiry #45 in the Vertex side of Rentalman
What do you dislike about the product?
doesn't always show the tax rate when viewing the tax breakdown
What problems is the product solving and how is that benefiting you?
When updating a job it updates the tax rate of the geocode entered.
Accurate, User-Friendly Tax Calculations—Tax Rule Setup Could Be Easier
What do you like best about the product?
Vertex is very customer friendly. The tax rates calculated are accurate and specific for each location, Easy to use.
What do you dislike about the product?
What I find difficult is the process to put in a tax rule. It would help if the process was easier to use.
What problems is the product solving and how is that benefiting you?
Vertex is calculating tax rate, storing certificate and doing the returns,
Looking forward to a full implementation of Version O
What do you like best about the product?
Keeps up to date with the regulatory issues and changes without us needing to employ personnel to do so.
What do you dislike about the product?
Misperception for how long a conversion from Q to O would actually take.
What problems is the product solving and how is that benefiting you?
Certificate automation, compliance with origination States, regulatory
Responsive Support, But Customization Can Be Challenging
What do you like best about the product?
They are always willing to listen to our problems and try to meet us in the middle for a solution.
What do you dislike about the product?
We are so specialized that the nuance of our model can be tricky to fit into the Vertex mold at times.
What problems is the product solving and how is that benefiting you?
Taxability - benefiting us in staying up to date on rules and regulations to ensure more accurate taxing
Director Indirect Tax
What do you like best about the product?
I like the ability to support a variety of tax categories. I also like being able to stay on top of tax rules and ensure that we can tax correctly.
What do you dislike about the product?
Support sometimes takes longer that I would prefer to solve an issue. We have used consulting to them solve an issue that was deemed a core Vertex tax link issue.
What problems is the product solving and how is that benefiting you?
Vertex has help solve taxability issues with bundled transactions and tax rates for a combination of different items that are offered.
Great Features, But Navigation Can Be Confusing at First
What do you like best about the product?
Very helpful in keeping up with rules and making sure we are taking correctly. The transaction tester is very helpful after setting up flex fields
What do you dislike about the product?
Lots of different locations. In the beginning it is very difficult to figure out where everything goes.
What problems is the product solving and how is that benefiting you?
For my purposes, I help to set up taxing rules. Also, reports can be beneficial when looking into variances that we do not believe should be there to see if there is a taxing issue.
Flexible Support, But Needs Multi-Line Rule Capability
What do you like best about the product?
The flexibility and willingness to help with questions.
What do you dislike about the product?
The lack of the ability for rules to look at multiple line items.
What problems is the product solving and how is that benefiting you?
The problems of tax law changes. We are on Vertex Q and O. Being able to move to O will drastically help us in multiple areas.
Accurate Tax Compliance Made Easy.
What do you like best about the product?
Correct Tax Calculation and compliance .
What do you dislike about the product?
Information about converting from L Series to O Series.
What problems is the product solving and how is that benefiting you?
Sales and Use tax calculation. Filing Returns.
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