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It monitors all our systems and is reliable
We use it for application and infrastructure monitoring. It covers all of our systems, including our main eCommerce system.
How has it helped my organization?
As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.
What is most valuable?
It's reliable, and the APM is the best of the market today.
What needs improvement?
I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.
In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis.
Thus, it could be cheaper, have predictive analysis and log management.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It supports our Black Friday week, when our requests increase about 500 percent. It's very stable.
What do I think about the scalability of the solution?
We never had any issue with scalability. It is perfect. It currently monitors about 150 EC2 instances and several AWS services.
How was the initial setup?
For the integration and configuration of New Relic in our AWS environment, we need to install an agent on all the EC2 instances to get the APM working. Also, it has an IAM user on the AWS Management Console, allowing for AWS metrics and for it to monitor other services.
What's my experience with pricing, setup cost, and licensing?
We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers.
The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.
What other advice do I have?
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The infrastructure of New Relic is very stable, and it works well
I use the product for monitoring many types of metrics, e.g., availability and comparing numbers in relation to products. I evaluate the response time of servers and the product to determine the health of the servers.
How has it helped my organization?
Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.
What is most valuable?
Time of response for back-end and front-end (user) requests.
What needs improvement?
There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The infrastructure of New Relic is very stable, and it works well.
How was the initial setup?
We are using AWS Cloud, and I integrated New Relic with our software, was very simple. It is easy to use the New Relic product, and it is not a hard connection between AWS Cloud and it.
What was our ROI?
The return of investment is very good.
What's my experience with pricing, setup cost, and licensing?
New Relic browsers are very expensive.
I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.
Which other solutions did I evaluate?
I have tried other competitors of New Relic, but the other competitors which I tried were not good. On the other hand, the competitors are cheaper than New Relic.
We chose New Relic because it has all the attributes which we are using to monitor the health of servers.
What other advice do I have?
It visualizes metrics well and tracks our incoming requests, providing a lot of detail for troubleshooting
* Mostly monitoring
* Analytics
* Troubleshooting
* PagerDuty
How has it helped my organization?
* It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting.
* It can track cross-application, knowing when you go from one application to another, like a request stop.
* It's very visually appealing and useful.
What is most valuable?
It is a one stop shop and integrates with PagerDuty seamlessly. The solution is pretty self-contained.
What needs improvement?
We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
I haven't seen any problems with it.
What do I think about the scalability of the solution?
Scalability is good. We are using it at an enterprise level and have 20 companies in our corporation.
How is customer service and technical support?
It has a good presence on the Internet, in terms of support and community. Answers are out there and easy enough to find.
What about the implementation team?
The AWS integration was seamless for us. It was implementing stuff that other people have done so many times before, and the team which headed it up knew what they were doing. From my understanding, there was very minimal configuration. Maybe there was more on the New Relic side, but as far as feeding it, it was pretty easy.
Which other solutions did I evaluate?
We were also looking at CloudWatch and a homegrown performance-type solution.
We chose New Relic because it is all-inclusive. It has everything right there.
What other advice do I have?
I just starting using it, but the product is pretty impressive.
Awesome tool for applications
What do you like best about the product?
- Execution time of each method call to improve performance of the application
- Execution time of Database objects like Stored procedures, functions, etc
- CPU utilization
- Errors
- Execution time of Database objects like Stored procedures, functions, etc
- CPU utilization
- Errors
What do you dislike about the product?
Its doing more than what we see in other tools. Hence, I cannot think of any as of now
What problems is the product solving and how is that benefiting you?
- Code optimization
- Performance Tuning
- Performance Tuning
Recommendations to others considering the product:
None I can think of now
Easy to use performance management
What do you like best about the product?
The ability to track application performance week to week.
What do you dislike about the product?
The support site is sometimes hard to navigate, though it has a ton of information.
What problems is the product solving and how is that benefiting you?
We have made significant performance gains after using this application.
A worthwhile add on if you're already using New Relic
What do you like best about the product?
It's an incredibly useful tool for highly dynamic apps especially if you're working with lots of AJAX requests. It really shines when you're trying to optimize endpoints and identifying your higher volume calls. Helps with some unique user data, especially if you're logging error messages for custom touch points around your site or app.
What do you dislike about the product?
Honestly, pricing. It's definitely worth it if you're going to be utilizing other aspects of New Relic's service. Packaging like APM is a plus, but it sometimes feels like things are just getting shoehorned in.
What problems is the product solving and how is that benefiting you?
We utilize New Relic Browser to optimize AJAX requests and provide in-depth information across several SPAs, and use other New Relic tools to monitor our applications holistically.
Great Software, but needs better UI
What do you like best about the product?
I really like how New Relic presents the errors: it gives out the total count of each kind of errors, sorted from the highest occurrence to the lowest occurrence. The error rate chart is also really helpful.
I also like how new relic puts things into diagrams. There is the diagram that shows the transaction time distributions: how long did it take for the server to perform database queries? how long did it take for the server to do computations? These questions are critical in understanding what's going on.
I also like how new relic puts things into diagrams. There is the diagram that shows the transaction time distributions: how long did it take for the server to perform database queries? how long did it take for the server to do computations? These questions are critical in understanding what's going on.
What do you dislike about the product?
I feel the UI can definitely be more intuitive. Currently, the UI had too many items on the left menu, and a beginner will usually get confused by what items they are looking for.
What problems is the product solving and how is that benefiting you?
We use new relic to track all the errors on the server side. In the case of an incident, new relic gets really helpful for incident responses.
Recommendations to others considering the product:
New Relic is great if you want server side monitoring, such as errors, performances, and availabilities.
It is the industry standard to visualize quickly where performance improvements are needed
What do you like best about the product?
Easy to install, integrations for most major frameworks & platforms, API is easy to understand, lots of documentation, along with google analytics it can be a good source of insight on buyer behavior
What do you dislike about the product?
It doesn't tell a complete picture. Performance is only one part of the app. It is good to measure an app once it has been built out, but fixing performance after the fact gets expensive. Needs another front-end analytics tool to know what is really going on with users.
What problems is the product solving and how is that benefiting you?
Did we need to add more server resources, could the app be optimized. Where is the performance being bottlenecked, what is the response time at the page level.
Recommendations to others considering the product:
If you have a current platform that provides New Relic integration extension or plugin, use that to group your data, if several apps share a server. Try New Relic along with Google Analytics to see where user pain points are, how each page is performing in relation to how expensive it is to run the transaction, and make tweaks based on where the greatest benefits would be with the most minimal effort.
For example, on an e-commerce platform like Magento, Google analytics can tell you where you're losing the customer (cart abandon, or category page), and New Relic's api can help you hunt down where you can speed up the transactions that impact checkout, or whether users aren't waiting for all products to load before leaving that page.
Ultimately, you can use New Relic along with other tools to decide how to improve ROI and page conversion for the app, but I found that New Relic alone was not very beneficial in deciding where to allocate development hours.
For example, on an e-commerce platform like Magento, Google analytics can tell you where you're losing the customer (cart abandon, or category page), and New Relic's api can help you hunt down where you can speed up the transactions that impact checkout, or whether users aren't waiting for all products to load before leaving that page.
Ultimately, you can use New Relic along with other tools to decide how to improve ROI and page conversion for the app, but I found that New Relic alone was not very beneficial in deciding where to allocate development hours.
Great insight
What do you like best about the product?
Easy to use and a lot valuable insight and reports
What do you dislike about the product?
Some apm agents need improvements.. but over all good
What problems is the product solving and how is that benefiting you?
Bottleneck and performance
Solid server monitoring tool
What do you like best about the product?
Easy to use interface, good alerting tools and a very robust set up that over shadows some more expensive options on the market. Development agency uses it near constantly to monitor our server usage.
What do you dislike about the product?
Not much in the way of 3rd party integration available. Would be good to have hooks into messaging suites to log and broadcast wider issues instantly.
What problems is the product solving and how is that benefiting you?
Managing the reporting of our server stacks with rapid response alerts. Quick and easy to read information as opposed to pages of descriptionless data.
Recommendations to others considering the product:
Look into other providers first to make sure it meets your specific requirements.
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