Front end monitoring and graphql
What do you like best about the product?
I use GraphQL for querying data and monitoring applications. It provides a flexible way to request exactly the information I need, which makes managing and observing app data more efficient.
What do you dislike about the product?
Sometimes, after data is ingested, I am not able to query it properly for metrics, logs, or replays.
What problems is the product solving and how is that benefiting you?
This tool provides effective front-end monitoring, capturing JavaScript errors, AJAX requests, and web vitals. It helps me keep track of important metrics and issues that can affect user experience on the site.
Real time data provider with best quality work
What do you like best about the product?
New relic is provides real time data that important for our business purpose
What do you dislike about the product?
Cost management and sometimes its hard to get new things
What problems is the product solving and how is that benefiting you?
New relic is gives logs , java error, helps for real time data, Http response code . that important things for us.
My review on New Relic
What do you like best about the product?
New Relic has a huge number of features that help with monitoring the environments.
What do you dislike about the product?
I observed some limitations with the IBM MQ integration, particularly when handling a large volume of data. The system restricted the number of queue managers that appeared on the dashboard, which caused some issues for me.
What problems is the product solving and how is that benefiting you?
New is providing alerts for Performance/Synthetics and Errors in the logs, which enables us to quickly identify and address issues as they arise.
Reliable observability suite for modern monitoring needs
What do you like best about the product?
New Relic delivers real-time and in-depth monitoring across our entire technology stack, making it easy to visualize application and infrastructure health through highly customizable dashboards. The anomaly detection and automated alerts help proactively resolve issues before they impact end users, and integrations with other tools are quick to set up. Overall, New Relic enables fast, data-driven decisions and reduces manual troubleshooting by providing actionable insights.
What do you dislike about the product?
The platform has a learning curve, especially when using advanced features like distributed tracing and custom dashboards, which can require additional training for new users. The pricing model is sometimes confusing, with separate charges for different modules and data limits, so it’s important to monitor usage and understand the billing details. Documentation updates can lag behind new feature releases, leading to occasional onboarding challenges.
What problems is the product solving and how is that benefiting you?
New Relic is helping us address several key challenges related to performance monitoring, incident troubleshooting, and maintaining a superior customer experience across large-scale cloud applications.
Using New Relic, our teams can proactively monitor application and infrastructure health to quickly identify performance bottlenecks and anomalies before they impact customers. For example, real-time tracking of transactions—like order processing or checkout flows—helps pinpoint slow queries and resource-intensive processes, enabling engineers to optimize code and system resources for a seamless user experience.
The ability to visualize dependencies, receive automated alerts, and drill down into incidents with distributed tracing drastically reduces investigation times and minimizes downtime for Commerce and Experience Manager platforms. This comprehensive observability ensures that service reliability and scalability goals are met while empowering teams to deliver quality software and new features faster, directly benefiting both the business and its customers
A Game-Changer for Application Performance Monitoring
What do you like best about the product?
The dashboards are excellent real-time observability across applications, infrastructure, logs and traces all in one unified platform makes diagnosing issue much faster.
Alerting system is robust and proactive, when something goes wrong or a metric crosses a threshold, I get notified quickly, which helps prevent downtime.
Deep integration works well with many languages, cloud services, and platforms which is helpful in polyglot environment.
What do you dislike about the product?
Learning curve is steep for new users, especially those without deep experience in observability or monitoring tools, it can be overwhelming to set up all the agents, decide what metrics to collect, build dashboards.
As usage grows (more hosts, more data ingested , more retention), the cost can escalate and pricing tiers or billing can become confusing.
What problems is the product solving and how is that benefiting you?
New Relic helps us monitor our entire application and infrastructure in real time.
It quickly alerts us when something goes wrong like a sudden spike in errors or slow response times, so we can fix issue before users are affected.
It also gives deep insights into performance bottlenecks, database queries and API latency, which helps our team optimize code and improve system reliability.
overall, it saves us hours in troubleshooting and makes our apps run smoother and faster.
Proactive and Powerfull Monitoring Tool
What do you like best about the product?
This is a proactive and powerful platform that incorporates artificial intelligence.
What do you dislike about the product?
The cost of the solution is higher than expected.
What problems is the product solving and how is that benefiting you?
Visibility, agility, and efficiency are the key aspects I value most.
Great for infra monitoring
What do you like best about the product?
new relic interface is pretty user friendly
What do you dislike about the product?
sometimes nrql its kinda difficult to understand or to create query’s
What problems is the product solving and how is that benefiting you?
we have a lot of IIS applications and we use APM to find the main bottleneck
Has enabled faster detection of performance issues and improved application health monitoring using dashboards and alerts
What is our primary use case?
My main use case for New Relic is to monitor application health on a daily basis. Starting with my day, I go to the dashboards to check how the application health is and any alerts already triggered for the application, whether it concerns disk, memory, CPU, or how the applications are running. Recently, we had a slow query running for the application, which was really the bottleneck as it took a long time for the application to respond, and we found it out by using New Relic to identify the slow query, which really helped me.
To troubleshoot and resolve the slow query issue once New Relic points it out, I generally go to the Application Performance Monitoring, which is APM, and then I check in APM for the query where there are different tabs, including one for the database. After that, I go and check the database, which shows what query is taking how much time. Since we are using Java applications, we can see how much time the queries take. We are also using some Cassandra for caching purposes, which can show that query. I checked with the developer about a simple select query that took a long time, and after I spoke with them, they fine-tuned that query, resolving the issue. New Relic proved really helpful in finding out the slow query.
What is most valuable?
New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening. This is a significant advantage compared to other APM monitoring tools, and another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.
The best features New Relic offers include APM, which stands out most prominently, along with Synthetic monitoring, which also really helps. Infrastructure can be checked too, but since our organization is using these modules, through APM, I can see the heap memory, application CPU, and memory, which are crucial from the application's perspective. Multiple alerts can also be configured using APM, making it extremely interesting.
Synthetic monitoring is similar to a mix of APM and other tools. I can create multiple dashboards using Synthetics, allowing me to view synthetic monitoring in a single shot, which gives good confidence in checking my day-to-day work.
New Relic features customized monitoring, which allows us to customize and distribute dashboards, and it really helps us. New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage. We can also improve application performance by finding the actual root cause of issues, which I find really beneficial.
Regarding faster detection and improved performance, there are instances where, when the application specifies its heap memory around 20 GB, and it tries to reach about 90%, New Relic immediately detects the heap memory alert, sends it over Slack, and even calls us using Slack. This lets us easily detect the issue and delve into what Java is causing that high heap memory usage, allowing us to investigate further.
What needs improvement?
New Relic can get pricey for larger organizations.
Specifically, it's the pricing for larger scale deployments that could be improved.
For how long have I used the solution?
I have been working in my current field for almost six years, and I have been using New Relic for almost five years.
What do I think about the stability of the solution?
New Relic is 100% stable in my experience.
What do I think about the scalability of the solution?
The scalability of New Relic is very high, as I have never seen any downtime issues or similar problems.
How are customer service and support?
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
How would you rate customer service and support?
What other advice do I have?
I would advise others looking into using New Relic that it is friendly, easy to use, and distributed, with NRQL queries that you can easily write to check for issues.
New Relic is a very good product in the market compared to others; it is really helpful for beginners as they learn about this product, and it proves beneficial when performing longevity tests to find latency issues, making it very interesting to identify where actual latencies occur, resulting in it being an excellent product from my perspective.
On a scale of 1-10, I rate New Relic a 10 out of 10.
Has improved monitoring efficiency with robust alerting and automation features
What is our primary use case?
I have worked with New Relic for approximately three to four years.
What is most valuable?
The best features in New Relic include its numerous API integrations and a good source of support. The support is excellent, and they provide blogs and forums. There is something called NRQL, New Relic Query Language, which can be used to query many things and retrieve data. Using API calls allows you to automate and pull a dashboard out of it, making manipulation easily done. These are some things I have done with New Relic as an end customer.
It reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.
What needs improvement?
New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can predict anomalies, and even though anomaly prediction is already there, it can be improved.
Using real-time data, if there are any malicious patterns or something happening, they can identify those. They really need to stream the data and have something important running, such as predicting or identifying any suspicious activity. If they could develop these features, it would be very beneficial.
What do I think about the stability of the solution?
In my opinion, New Relic is a stable solution.
How are customer service and support?
I would rate the technical support from New Relic as nine out of ten.
How would you rate customer service and support?
How was the initial setup?
The initial setup of New Relic is pretty easy. It is very well documented.
What about the implementation team?
The deployment of New Relic was done in-house.
What was our ROI?
I am not sure about ROI as I have not gone over that. However, it reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.
What other advice do I have?
I have experience with various Amazon solutions, but I am not really involved in the data-related role. My scope is that I work within some specific services. In my organization, I am part of an engineering team where I work only with these specific things. I love to explore these things, but I do not have much hands-on experience, and I am not a subject matter expert.
I have worked with Zabbix and Grafana. Grafana is a visualization tool that allows you to ingest existing data and visualize it while taking a report out of it. It is a great monitoring dashboard tool. Currently, in my company, they are using other solutions DataDog and New Relic. However, I would choose Grafana. It is open-source, and the enterprise edition is also available. The open-source version is more than enough for an enterprise to have their data visualized.
New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data. Organizations might use New Relic because they want their data stored and they want the support. It works as a whole monitoring solution, including logging, monitoring, and application profiling tools. It has a good set of API for managing alerts, and many automations can be done in New Relic. It is an enterprise solution that requires payment.
I rate New Relic eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
New Relic : Application Monitoring Made Easy
What do you like best about the product?
The best thing about new relic is its real time monitoring and detailed analysis and alerting system which comes under a single dashboard made easy to use and reliable.
What do you dislike about the product?
For small business company the pricing is little expensive and as a beginner it is to complex and overwhelmed to handle.
What problems is the product solving and how is that benefiting you?
By using New Relic, it solves the problems like performance monitoring and error detection which helps our organization to work easily and resolve the errors more faster.
