External reviews
External reviews are not included in the AWS star rating for the product.
The Serverless AWS has helped us with our monitoring. However, we would like a more sophisticated filtering for the Serverless AWS pieces.
We are monitoring our server database to see if there are any anomalies or problems with the servers and databases.
How has it helped my organization?
Since we migrated from on-premise solution to the cloud (AWS), we have migrated somethings into Lambda API Gateway and DynamoDB. We have also done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part.
What is most valuable?
* The alerting system
* The integration of API Gateway with Lamda and Serverless AWS.
What needs improvement?
We are sharing different AWS accounts, and if a Lambda has with the same name but a different AWS account, it is a little hard to understand whether AWS or Lamda belongs to that account. Also, we have multiple accounts on the drop down to filter by Lambda, but we see two Lambda with the same name, then we don't know which one to choose. So, it needs to improve its filtering.
We would like a more sophisticated filtering for the Serverless AWS pieces.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
We have not had an issue with stability, so we are happy with it.
For all the features that they have and for the amount of data that we feed them, it handles the stress well.
What do I think about the scalability of the solution?
We run 20 web servers, 500 Lambdas, and 50 DynamoDB tables. We also have an enterprise SQL Server with different instances along with MySQL databases and mobile applications.
How is customer service and technical support?
I would rate the technical support an eight out of ten.
Which solutions did we use previously?
We were previously using Datadog. At the time of the switch, both companies were closely related product-wise, and some of our company was already using New Relic. We also chose it because the monitoring tool and alerting system fit our needs.
How was the initial setup?
The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts. There is also some room for improvement on the integration with Serverless AWS.
What's my experience with pricing, setup cost, and licensing?
Because of budget, we are not using the mobile app part of this tool.
What other advice do I have?
New Relic has been in the business for a while. It offers a wide selection to attach a monitoring mobile app, server, and cloud. If you want to go with just one product, it fits all your needs.
- Leave a Comment |
- Mark review as helpful
Our operations center can go back and look at trending and history of the applications. They have alerts set up which trigger off of it.
* Infrastructure management
* Application management
How has it helped my organization?
We have an operations center which uses it quite extensively to manage production. They can go back and look at trending and history of the applications. They have alerts set up which trigger off of it.
I go in afterwards and help do the root cause analysis and troubleshooting.
What is most valuable?
It is a software solution as a service, so I don't have to manage it on-premise.
What needs improvement?
I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics. I have not seen the ability for it to do this and having some way to do this would be awesome.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is fine.
What do I think about the scalability of the solution?
It seems scalable enough. We are always hitting the limit of the number of agents that we have, then we buy more and it works.
How is customer service and technical support?
I have not used technical support.
Which other solutions did I evaluate?
New Relic SaaS seems to do some things much better than SolarWinds, which we have on-premise.
What other advice do I have?
It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.
We use it for application performance monitoring.
What is most valuable?
Its most valuable feature is application performance monitoring.
It gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We send through all our real-time transactions through it, and it is very stable.
What do I think about the scalability of the solution?
The scalability is very good. We have a large real-time environment for processing payments.
How is customer service and technical support?
Their technical support is pretty good and responsive. We have a real good relationship with them.
What about the implementation team?
The integration and configuration of New Relic was straightforward and easy.
It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.
What was our ROI?
We have seen ROI.
What's my experience with pricing, setup cost, and licensing?
Comparatively, the pricing is expensive.
Which other solutions did I evaluate?
I zeroed in on New Relic. I was looking for a cloud native product at the time that I was looking for a solution, and two years ago, it was one of the leading products. It was quick to market, and we wanted to implement something quickly. It provided all the features which were required, and we didn't have to do our own installs within our data center.
What other advice do I have?
Give it a shot. See if it meets your use case.
It has been helpful to patch things before they are a problem
Monitoring the health of our infrastructure.
How has it helped my organization?
It has given us better insight into the performance of the system, allowing us to prepare things, if necessary. It has been helpful to patch things before they are a problem.
What is most valuable?
We are able to drill down and see what is going on in the system.
What needs improvement?
The price needs improvement.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is on our production workload, so we put a fair amount of stress on it. However, it is sort of self-contained. We do not really have to do much with it.
What do I think about the scalability of the solution?
Size of the environment is 30 VMs which are instrumented with New Relic.
I haven't had any scaling problems with it.
How is customer service and technical support?
We receive technical support as part of our subscription.
How was the initial setup?
The integration and configuration of the product into our AWS environment was extremely easy.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing are too high.
Which other solutions did I evaluate?
We evaluated Dynatrace and a few others. These competitors did not provide as much in-depth information, but they were considered because they were far more cost-effective.
We went with New Relic because it was best of breed.
What other advice do I have?
I would recommend to go with New Relic.
It integrated well with Docker. They have Lambda support now, so it has been fairly seamless.
It monitors all our systems and is reliable
We use it for application and infrastructure monitoring. It covers all of our systems, including our main eCommerce system.
How has it helped my organization?
As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.
What is most valuable?
It's reliable, and the APM is the best of the market today.
What needs improvement?
I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.
In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis.
Thus, it could be cheaper, have predictive analysis and log management.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It supports our Black Friday week, when our requests increase about 500 percent. It's very stable.
What do I think about the scalability of the solution?
We never had any issue with scalability. It is perfect. It currently monitors about 150 EC2 instances and several AWS services.
How was the initial setup?
For the integration and configuration of New Relic in our AWS environment, we need to install an agent on all the EC2 instances to get the APM working. Also, it has an IAM user on the AWS Management Console, allowing for AWS metrics and for it to monitor other services.
What's my experience with pricing, setup cost, and licensing?
We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers.
The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.
What other advice do I have?
Good APM tool
What do you like best about the product?
It is very easy to configure. I can see the results in Newrelic page very quickly
What do you dislike about the product?
If something goes wrong the whole app goes down
What problems is the product solving and how is that benefiting you?
Getting metrics of my Java app
The infrastructure of New Relic is very stable, and it works well
I use the product for monitoring many types of metrics, e.g., availability and comparing numbers in relation to products. I evaluate the response time of servers and the product to determine the health of the servers.
How has it helped my organization?
Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.
What is most valuable?
Time of response for back-end and front-end (user) requests.
What needs improvement?
There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The infrastructure of New Relic is very stable, and it works well.
How was the initial setup?
We are using AWS Cloud, and I integrated New Relic with our software, was very simple. It is easy to use the New Relic product, and it is not a hard connection between AWS Cloud and it.
What was our ROI?
The return of investment is very good.
What's my experience with pricing, setup cost, and licensing?
New Relic browsers are very expensive.
I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.
Which other solutions did I evaluate?
I have tried other competitors of New Relic, but the other competitors which I tried were not good. On the other hand, the competitors are cheaper than New Relic.
We chose New Relic because it has all the attributes which we are using to monitor the health of servers.
What other advice do I have?
It gives insights to non-technical people about what technical issues are most important
The primary use case is monitoring.
How has it helped my organization?
It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time.
What is most valuable?
It has in-depth analysis using developer code for someone whose not traditionally a developer.
What needs improvement?
They could improve the education process and how people understand that these tools are very technical. I understand everything very quickly and where it all comes in because I grew up with the product, but right now if someone was to pick it up from day one, it is a very steep learning curve.
The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain. They already have all these other companies that use their system, so they should easily be able do alerts based on deviations that we don't need to program on a per instance or artifact basis.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It has been stable for all our work lines.
What do I think about the scalability of the solution?
So far, I haven't hit any scaling issues with them, and the environments that I have come from have thousands of servers being monitored.
How is customer service and technical support?
Their technical support has been pretty good.
How was the initial setup?
It was quite hard to integrate, if you weren't technically skilled.
A lot of people who consume this product may not be technically skilled, but if you are, it is easy to use. From this perspective, it is really good, but this is an important aspect as well.
What was our ROI?
This was recently implemented at the current place that I work. Previously, without a monitoring solution, a developer could potentially spend a day working on a feature or a bug to try and resolve and issue. Now, a lot of the times, with monitoring put in place, we can understand if a customer is actually hitting this bug, and how often they are hitting it, and how much frustration they are dealing with on a day-by-day basis, then reprioritize our tasks. It gives our developers that insight, or it gives less skilled engineers or less technical leads the ability to ramp up quickly on what that particular bug is, so we can easily scale out. So, the cost of solving that problem isn't just reliant on a tech lead understands the system or built the system. Anyone can find the issue, including associates, and the amount of time they spend debugging has been reduced by a lot.
What's my experience with pricing, setup cost, and licensing?
They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine. Thus, we haven't looked to change.
The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out.
Which other solutions did I evaluate?
We also evaluated AppDynamics and Dynatrace.
We chose New Relic because they have a slightly different pricing model. We were aggressively negotiating price, which means they gave us a pretty good price. Since then, they have continued upholding that same level of customer service, discounts, and partner level. So, it has been really nice working with them.
What other advice do I have?
You definitely need this product if you want scale and stability.
It fulfills what it's designed to do. Their constant iteration of features means it will always keep us well-informed about that particular requirement about the software.
We are also using New Relic with PagerDuty and Slack. They integrate pretty seamlessly. A couple of button pushes, and it was done.
It has helped us maintain a much higher uptime than we had previously
We use it for server monitoring and strictly for our EC2 instances.
How has it helped my organization?
It has helped us maintain a much higher uptime than we had previously.
It fulfills the need that we had for the product.
What is most valuable?
Server uptime is its most valuable feature.
What needs improvement?
We have had issues with our agents going offline.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability has been fine.
What do I think about the scalability of the solution?
Our environment has 25 servers.
How is customer service and technical support?
The help from the technical support has always been good.
How was the initial setup?
We have to install an agent on each of our instances.
Which other solutions did I evaluate?
New Relic was the main product that we looked at.
What other advice do I have?
If you are looking for this specific type of application to keep a record of your inventory, then it does exactly what it is supposed to do.
Finest APM tool for Distributed Application
What do you like best about the product?
UI and Usability of this tool is simply the best. Easy to setup and configure based on need.
What do you dislike about the product?
Server setup details can be improved a bit to make it user friendly. Rest all works good
What problems is the product solving and how is that benefiting you?
Nothing to report
showing 261 - 270