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Reviews from AWS customer

17 AWS reviews

External reviews

547 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Information Technology and Services

The most in-depth view of application performance that I've seen

  • January 13, 2018
  • Review provided by G2

What do you like best about the product?
Great default dashboards and metrics get collected and created without you having to do much work at all, very easy to setup and get going!
What do you dislike about the product?
The price per unit is very high, this makes the tool more suitable for larger enterprises with a big budget vs a small startup
What problems is the product solving and how is that benefiting you?
Deep dive into application performance, being able to understand exactly what is causing a spike in application performance that affects customers
Recommendations to others considering the product:
If you can afford it, it's definitely worth the investment


    Financial Services

Insightful and easy to use

  • January 11, 2018
  • Review provided by G2

What do you like best about the product?
I like that the bots can keep a health check on production with little setup work. When there are issues it is easy to do a deep dive using the tool. Great reporting features as well.
What do you dislike about the product?
Can be a bit of a protracted learning curve to utilize all the capabilities
What problems is the product solving and how is that benefiting you?
Ensuring our response times were within SLAs’


    Marketing and Advertising

Best APM experience

  • January 08, 2018
  • Review provided by G2

What do you like best about the product?
This product has the most critical features that have saved my bacon multiple times. Without New Relic I would have probably been fired for not figuring out what was wrong with critical client production sites. The Java profiling tools were the best I've ever seen.
What do you dislike about the product?
There's such incredible depth to this tool that it is nearly impossible to figure out all the ins and outs without extensively using it for months at a time.
What problems is the product solving and how is that benefiting you?
I have been able to address direct and user errors by determining the slowest behaving pages and application calls and queries that have an immediate user impact in performance. This prevents customers from leaving the site out of frustration.
Recommendations to others considering the product:
Try it first, everything pales in comparison.


    Aaron S.

Essential tool for monitoring application performance

  • January 04, 2018
  • Review provided by G2

What do you like best about the product?
Breakdown of request time spent in various layers (application code, database, etc.)
Error rate and response time monitoring.
Alerting and ability to hook up to multiple channels (PagerDuty, Slack, email)
What do you dislike about the product?
Alerts don't include graphs (like DataDog) and often the graphs are helpful. Can be hard to configure alerts to quickly subside.
What problems is the product solving and how is that benefiting you?
Proactive monitoring and alerting of our web applications, as well as mechanism to dive deep into drivers of application performance.
Recommendations to others considering the product:
While expensive, the window into your application that New Relic provides is a huge value add.


    Levan V.

The best server analytics I've ever used. Totally recommend!

  • December 29, 2017
  • Review provided by G2

What do you like best about the product?
I like the variety of functionality. Lots of ways to track events and processes on server and web applications. Also we have set up server downtime alerts to make sure our services are 100% available to users.
What do you dislike about the product?
Pricing is a bit expensive for many types of projects, lets say startups. Some discounts will be great for small and non-profit organizations.
What problems is the product solving and how is that benefiting you?
We make sure our servers are up and running and out applications are doing well. We monitor all this with New Relic server monitoring and APM.
Recommendations to others considering the product:
You'll need some access right on your server to install new relic.


    Information Technology and Services

Excellent troubleshooting tool

  • December 14, 2017
  • Review provided by G2

What do you like best about the product?
Easy of usage, nrql- the query languages
What do you dislike about the product?
Don't have SDK for all platforms but only key platforms
What problems is the product solving and how is that benefiting you?
Client troubleshooting, Application perf


    Phil A.

Great for advanced website monitoring

  • December 12, 2017
  • Review provided by G2

What do you like best about the product?
It''s basically hosted selenium so our existing tests work
What do you dislike about the product?
No dislikes other than perhaps cost. The checks/mo cost are a bit on the higher side.
What problems is the product solving and how is that benefiting you?
Advanced monitoring of our website status, allowing control of the browser to do things like log on and check various parts of the site which trigger different back end components.


    Information Technology and Services

Great insights on your application performance

  • December 07, 2017
  • Review provided by G2

What do you like best about the product?
Real time performance monitoring of application in production environment
What do you dislike about the product?
Cost is on higher side hence limting it to run on production environment only
What problems is the product solving and how is that benefiting you?
Application and Infrastructure monitoring
Recommendations to others considering the product:
Absolutely must tool gives lot of insights into your applications in production


    Vahram D.

Total info on what's going on in your application

  • December 02, 2017
  • Review provided by G2

What do you like best about the product?
Intuitive UI and lots of very useful info. In the overview you basically get all the info you need to know about how your app is performing. Installing is very easy and the performance breakdown info is priceless. Whenever something goes wrong you can see it in the charts, be it a bad piece of code, database query or just a nasty error.
Errors section needs special attention as you get detailed info on what went wrong and where.
What do you dislike about the product?
Performance breakdown is only available for slow transactions. This is fine in most of the cases, but after you're done with the slow ones it's hard to get info on the fast ones. Also you need to push some basic info to New Relic as some important metrics are not gathered by default. Some concepts like APDEX and T-values are not very intuitive at first, but are cool when you know what you're dealing with.
What problems is the product solving and how is that benefiting you?
PHP application performance monitoring across multiple servers along with MySQL database cluster.
Recommendations to others considering the product:
The price, if you can afford it, it's totally worth it.


    Sporting Goods

Helps us find and fix issues and slowness regularly. Couldn't live without it.

  • November 16, 2017
  • Review provided by G2

What do you like best about the product?
Having application monitoring is crucial to understanding how a system is performing, and understanding why it's performing this way. I use the transaction trace the most to find slow transactions and their cause. I also use the database section for long-running queries to find optimizations. Errors are also helpful to see what kind of errors users are seeing.
What do you dislike about the product?
The UI can get a tight. Many layers of stack traces are hard to display. Also, the data is not "up to the second" fresh. It takes a few minutes to watch the charts update.
What problems is the product solving and how is that benefiting you?
We solve performance issues and exceptions in production using New Relic. Often, new relic points right to the problem if we know where to look. We've been able to find issues in minutes that would have taken days to find without monitoring.