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Reviews from AWS customer

17 AWS reviews

External reviews

547 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Information Technology and Services

Finest APM tool for Distributed Application

  • December 09, 2018
  • Review provided by G2

What do you like best about the product?
UI and Usability of this tool is simply the best. Easy to setup and configure based on need.
What do you dislike about the product?
Server setup details can be improved a bit to make it user friendly. Rest all works good
What problems is the product solving and how is that benefiting you?
Nothing to report


    Kevin H.

It visualizes metrics well and tracks our incoming requests, providing a lot of detail for troubleshooting

  • December 04, 2018
  • Review from a verified AWS customer

* Mostly monitoring
* Analytics
* Troubleshooting
* PagerDuty
How has it helped my organization?
* It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting.
* It can track cross-application, knowing when you go from one application to another, like a request stop.
* It's very visually appealing and useful.
What is most valuable?
It is a one stop shop and integrates with PagerDuty seamlessly. The solution is pretty self-contained.
What needs improvement?
We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
I haven't seen any problems with it.
What do I think about the scalability of the solution?
Scalability is good. We are using it at an enterprise level and have 20 companies in our corporation.
How is customer service and technical support?
It has a good presence on the Internet, in terms of support and community. Answers are out there and easy enough to find.
What about the implementation team?
The AWS integration was seamless for us. It was implementing stuff that other people have done so many times before, and the team which headed it up knew what they were doing. From my understanding, there was very minimal configuration. Maybe there was more on the New Relic side, but as far as feeding it, it was pretty easy.
Which other solutions did I evaluate?
We were also looking at CloudWatch and a homegrown performance-type solution.
We chose New Relic because it is all-inclusive. It has everything right there.
What other advice do I have?
I just starting using it, but the product is pretty impressive.


    Education Management

Very good API Monitoring tool

  • October 29, 2018
  • Review provided by G2

What do you like best about the product?
It is easy to use and understand from data shown. Good to maintain dashboards for multiple environments of the APIs. Also available on the mobile app, so it is easy to look into issues on the go.
What do you dislike about the product?
Sometimes difficult to choose an API from a big list. Appdex is something that is specific to New relic and the developers/team need to get a sense of what it is to know the gravity of an issue.
What problems is the product solving and how is that benefiting you?
Monitoring of APIs on Production. Monitoring Performance tests. Analysis of which call takes most time.
Recommendations to others considering the product:
Very good tool and provides in depth analysis for APIs


    Financial Services

Simple Synthetics

  • October 27, 2018
  • Review provided by G2

What do you like best about the product?
Plug and play - add the file you want to monitor, and New Relic goes to work ensuring it is accessible from various locations across the United States. Simple reporting and alerting can be configured from there.
What do you dislike about the product?
I cannot think of anything I dislike at this time.
What problems is the product solving and how is that benefiting you?
Monitoring UI artifacts such as JavaScript files that are bootstrapped when loading a particular page.


    Telecommunications

Great Product

  • October 25, 2018
  • Review provided by G2

What do you like best about the product?
You ability to quickly see utilized resources, and any change that may have occurred is unparalleled.
What do you dislike about the product?
We found a memory leak and it wasn't handled well by support, they were fairly responsive, but weren't helpful.
What problems is the product solving and how is that benefiting you?
Having a way of quickly investigating alerts, or other reported issues.


    Visala N.

Awesome tool for applications

  • October 22, 2018
  • Review provided by G2

What do you like best about the product?
- Execution time of each method call to improve performance of the application
- Execution time of Database objects like Stored procedures, functions, etc
- CPU utilization
- Errors
What do you dislike about the product?
Its doing more than what we see in other tools. Hence, I cannot think of any as of now
What problems is the product solving and how is that benefiting you?
- Code optimization
- Performance Tuning
Recommendations to others considering the product:
None I can think of now


    Jessica S.

Easy to use performance management

  • October 19, 2018
  • Review provided by G2

What do you like best about the product?
The ability to track application performance week to week.
What do you dislike about the product?
The support site is sometimes hard to navigate, though it has a ton of information.
What problems is the product solving and how is that benefiting you?
We have made significant performance gains after using this application.


    Information Technology and Services

Tons of insights

  • October 19, 2018
  • Review provided by G2

What do you like best about the product?
Clear time series presentation for monitoring application performance.
What do you dislike about the product?
Can be expensive to deploy across entire cluster.
What problems is the product solving and how is that benefiting you?
Consistency of performance for customers. Understanding of impact of releases.


    Computer Software

A worthwhile add on if you're already using New Relic

  • October 17, 2018
  • Review provided by G2

What do you like best about the product?
It's an incredibly useful tool for highly dynamic apps especially if you're working with lots of AJAX requests. It really shines when you're trying to optimize endpoints and identifying your higher volume calls. Helps with some unique user data, especially if you're logging error messages for custom touch points around your site or app.
What do you dislike about the product?
Honestly, pricing. It's definitely worth it if you're going to be utilizing other aspects of New Relic's service. Packaging like APM is a plus, but it sometimes feels like things are just getting shoehorned in.
What problems is the product solving and how is that benefiting you?
We utilize New Relic Browser to optimize AJAX requests and provide in-depth information across several SPAs, and use other New Relic tools to monitor our applications holistically.


    Damon M.

Excellent Web Performance Monitoring

  • September 13, 2018
  • Review provided by G2

What do you like best about the product?
Does a great job of notifying you of performance issues.
Lets you dig into the root cause of the issue
What do you dislike about the product?
Can be a little difficult to find what you are looking for sometimes
What problems is the product solving and how is that benefiting you?
Provides insight into performance of websites and web apps. Helps in making changes to improve performance and see if changes helps