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Great tool
What do you like best about the product?
New Relic give you a real look into your infrastructure and what's happening, so you can be proactive about changes that need to occur.
What do you dislike about the product?
Needs to be more customized support options.
What problems is the product solving and how is that benefiting you?
Visibility into the infrastructure and being able to plan resources and load.
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It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.
We use it for application performance monitoring.
What is most valuable?
Its most valuable feature is application performance monitoring.
It gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We send through all our real-time transactions through it, and it is very stable.
What do I think about the scalability of the solution?
The scalability is very good. We have a large real-time environment for processing payments.
How is customer service and technical support?
Their technical support is pretty good and responsive. We have a real good relationship with them.
What about the implementation team?
The integration and configuration of New Relic was straightforward and easy.
It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.
What was our ROI?
We have seen ROI.
What's my experience with pricing, setup cost, and licensing?
Comparatively, the pricing is expensive.
Which other solutions did I evaluate?
I zeroed in on New Relic. I was looking for a cloud native product at the time that I was looking for a solution, and two years ago, it was one of the leading products. It was quick to market, and we wanted to implement something quickly. It provided all the features which were required, and we didn't have to do our own installs within our data center.
What other advice do I have?
Give it a shot. See if it meets your use case.
It has been helpful to patch things before they are a problem
Monitoring the health of our infrastructure.
How has it helped my organization?
It has given us better insight into the performance of the system, allowing us to prepare things, if necessary. It has been helpful to patch things before they are a problem.
What is most valuable?
We are able to drill down and see what is going on in the system.
What needs improvement?
The price needs improvement.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is on our production workload, so we put a fair amount of stress on it. However, it is sort of self-contained. We do not really have to do much with it.
What do I think about the scalability of the solution?
Size of the environment is 30 VMs which are instrumented with New Relic.
I haven't had any scaling problems with it.
How is customer service and technical support?
We receive technical support as part of our subscription.
How was the initial setup?
The integration and configuration of the product into our AWS environment was extremely easy.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing are too high.
Which other solutions did I evaluate?
We evaluated Dynatrace and a few others. These competitors did not provide as much in-depth information, but they were considered because they were far more cost-effective.
We went with New Relic because it was best of breed.
What other advice do I have?
I would recommend to go with New Relic.
It integrated well with Docker. They have Lambda support now, so it has been fairly seamless.
It gives insights to non-technical people about what technical issues are most important
The primary use case is monitoring.
How has it helped my organization?
It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time.
What is most valuable?
It has in-depth analysis using developer code for someone whose not traditionally a developer.
What needs improvement?
They could improve the education process and how people understand that these tools are very technical. I understand everything very quickly and where it all comes in because I grew up with the product, but right now if someone was to pick it up from day one, it is a very steep learning curve.
The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain. They already have all these other companies that use their system, so they should easily be able do alerts based on deviations that we don't need to program on a per instance or artifact basis.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It has been stable for all our work lines.
What do I think about the scalability of the solution?
So far, I haven't hit any scaling issues with them, and the environments that I have come from have thousands of servers being monitored.
How is customer service and technical support?
Their technical support has been pretty good.
How was the initial setup?
It was quite hard to integrate, if you weren't technically skilled.
A lot of people who consume this product may not be technically skilled, but if you are, it is easy to use. From this perspective, it is really good, but this is an important aspect as well.
What was our ROI?
This was recently implemented at the current place that I work. Previously, without a monitoring solution, a developer could potentially spend a day working on a feature or a bug to try and resolve and issue. Now, a lot of the times, with monitoring put in place, we can understand if a customer is actually hitting this bug, and how often they are hitting it, and how much frustration they are dealing with on a day-by-day basis, then reprioritize our tasks. It gives our developers that insight, or it gives less skilled engineers or less technical leads the ability to ramp up quickly on what that particular bug is, so we can easily scale out. So, the cost of solving that problem isn't just reliant on a tech lead understands the system or built the system. Anyone can find the issue, including associates, and the amount of time they spend debugging has been reduced by a lot.
What's my experience with pricing, setup cost, and licensing?
They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine. Thus, we haven't looked to change.
The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out.
Which other solutions did I evaluate?
We also evaluated AppDynamics and Dynatrace.
We chose New Relic because they have a slightly different pricing model. We were aggressively negotiating price, which means they gave us a pretty good price. Since then, they have continued upholding that same level of customer service, discounts, and partner level. So, it has been really nice working with them.
What other advice do I have?
You definitely need this product if you want scale and stability.
It fulfills what it's designed to do. Their constant iteration of features means it will always keep us well-informed about that particular requirement about the software.
We are also using New Relic with PagerDuty and Slack. They integrate pretty seamlessly. A couple of button pushes, and it was done.
Need only one tool . simple and efficient
What do you like best about the product?
-very easy to setup
-analytics is super simple to understand
-helps diagnose what is wrong very fast.
-analytics is super simple to understand
-helps diagnose what is wrong very fast.
What do you dislike about the product?
-cost increases with no of infrastructure.
-it should have a a standard price.
-it should have a a standard price.
What problems is the product solving and how is that benefiting you?
Monitoring server metrics, Inputs to support and devops teams . Gives visiblity to all on our preparedness for high transaction days.
A reliable APM tool that will sort production issues
What do you like best about the product?
It gives detailed root level analysis for slow running transactions and detailed of the layer causing the slowness.
What do you dislike about the product?
All good so far. I don't find any dislikes.
What problems is the product solving and how is that benefiting you?
Any where anytime accessible.
Recommendations to others considering the product:
APM solution with all features and makes your app fast.
Effective application performance monitoring solution
What do you like best about the product?
- Simple setup process
- Ability to configure alerts, alert channels
- Ability to integrate with third party software providers (such as Slack, web-hook) to action separate responses
- Easy to read graphs & ability to track transactions as key transactions with monitoring thresholds
- Can configure New Relic to use 2FA
- Web hook integration is straight-forward and results in the ability to create custom-tailored responses to any alert type
- The ability to compare performance with previous periods makes it easy to identify hiccups
- Ability to configure alerts, alert channels
- Ability to integrate with third party software providers (such as Slack, web-hook) to action separate responses
- Easy to read graphs & ability to track transactions as key transactions with monitoring thresholds
- Can configure New Relic to use 2FA
- Web hook integration is straight-forward and results in the ability to create custom-tailored responses to any alert type
- The ability to compare performance with previous periods makes it easy to identify hiccups
What do you dislike about the product?
- Steep learning curve
- 2FA support isn't native & requires participation from a third party SSO
- Pricing can vary between regions & different exchange rates can make this impractical for third party countries
- 2FA support isn't native & requires participation from a third party SSO
- Pricing can vary between regions & different exchange rates can make this impractical for third party countries
What problems is the product solving and how is that benefiting you?
New Relic gives you the ability to track key transactions & easily narrow down precisely where errors, vulnerabilities or bottlenecks are occurring within your environment. New Relic also offers free trials on any of their add-on software which makes it easy for you to identify an area or areas where additional integration makes sense to your corporation.
New Relic's support staff are fantastic & usually respond within a matter of hours.
New Relic's support staff are fantastic & usually respond within a matter of hours.
Recommendations to others considering the product:
New Relic is a no brainer if you're interested in the ability to track key transactions, identify performance bottlenecks or create system alerts within your environment. I'd strongly suggest you take advantage of the alerts & infrastructure features it also has within the native application.
Great for bugs
What do you like best about the product?
Whenever there is a crash now you can get it coming to you
What do you dislike about the product?
nothing to dislike, maybe the price. but nothing is free
What problems is the product solving and how is that benefiting you?
mobile apps
Great features, but not worth the extra subscription price
What do you like best about the product?
I think it has some fun things to look at in the dashboard with some useful analytics
What do you dislike about the product?
I think that the price for what you get is a bit high, I feel like there are other free tools that can give you most, if not all, of what Browser gives you.
What problems is the product solving and how is that benefiting you?
Mostly checking for JS errors and AJAX requests
A great activity tracking software
What do you like best about the product?
It has great features of tracking crashes, API activities and the best one is that it provides insights on crashes already faced by different developers.
What do you dislike about the product?
The iOS sdk had many memory leaks, which was drastically reduced in latest versions. But it still has memory leaks. The Ui can be worked upon.
What problems is the product solving and how is that benefiting you?
Tracking fatal errors and crashes.
Checking health of APIs
Checking health of APIs
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