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Reviews from AWS customer

17 AWS reviews

External reviews

547 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Hospital & Health Care

User Friendly Performances Tool and Service

  • November 16, 2021
  • Review provided by G2

What do you like best about the product?
The UX/UI interface is the biggest selling factor to me. I've used a few observability platforms and I find that others are too convoluted. If configured correctly New Relic can help new hires understand the extreme complexity of our internal infrastructure and monitor for our servers.
What do you dislike about the product?
There are so many params to use, which makes it more difficult than the benefit of flexibility as well as if would be very helpful if you can provide native python module for scripting.
What problems is the product solving and how is that benefiting you?
Ease of integration with cloud platforms like GCP and our internally built applications.

The application performance management is great with available application tracing.


    Computer Software

We are using this tool for many years and it's make our life easy

  • November 16, 2021
  • Review provided by G2

What do you like best about the product?
It provides a detailed view which will help for debugging
What do you dislike about the product?
I don't have to say anything about dislike but sometimes it takes some time to load the WebUI
What problems is the product solving and how is that benefiting you?
Java application issue. This provides a full view of the Java application


    Thouseef K.

A great observability platform for all of your applications

  • September 29, 2021
  • Review provided by G2

What do you like best about the product?
It is very easy to set up. All you have to do is download the relevant agent for your applications, Java, Python, Dot Net whatever application it is. Install them and start running. That's it, now you see all your metrics in New Relic. I can use this to monitor my infrastruture, application performance, logs, synthetics, dashboards and alerts. Simple to use and enough documentation available. Great community support as well.
What do you dislike about the product?
Some of the features are yet to mature. I can use it for log monitoring but don't think can be a replacement to other log monitoring tools like Splunk. Their NRQL query is simple but has so many limitations. You can't really write it like an SQL script.
What problems is the product solving and how is that benefiting you?
Monitoring the performance of many of the applications ranging from Java, Python, Microservices, AWS serverless, and many more. Infrastructure monitoring, log monitoring. I have also created dashboards and alerts based these metrics.


    Dan B.

All the information I need in one place!

  • August 17, 2021
  • Review provided by G2

What do you like best about the product?
New Relic is straightforward to configure and provides my team and me with all the information we need in one central location. I like the ability to export/share dashboards externally, and it has saved a lot of time when communicating with various stakeholders.
What do you dislike about the product?
There is a slight learning curve as there is so much you can do with the software. It can feel a little intimidating at first. However, NewRelic does a fantastic job providing free educational resources and webinars so you can use the software to its full capabilities.
What problems is the product solving and how is that benefiting you?
One of the main problems we are solving is capturing telemetrics and logs from our monolithic software. We now have all the logs in one central place compared to our engineers having to fetch and parse all this data manually. NewRelic now does all that for us!


    Information Technology and Services

Best monitoring tool in digital fast moving workspace with AI enabled

  • August 10, 2021
  • Review provided by G2

What do you like best about the product?
AI component. Synthetic monitoring & the recent pixie auto-telemetry feature. It's cool.
What do you dislike about the product?
Service maps don't have a time filter. Rest API support is lacking so far.
What problems is the product solving and how is that benefiting you?
We have solved the operational silos so far with observability across teams. Data ingestion cost is cheap & reasonable.
Recommendations to others considering the product:
If you are looking for a cost-effective & modern, fast-moving & complex digital environment to be monitored for zero downtime, this tool is the best choice.


    Sachin M.

Go to tool for any analysis, debugging, statistics

  • August 10, 2021
  • Review provided by G2

What do you like best about the product?
NRQL, very similar to SQL, quickly writes to get desired data, create dashboards, or even share the result via quick link.
What do you dislike about the product?
There are some limitations to save text data. I would love to store full text or JSON data, it would be great to analyze later.
What problems is the product solving and how is that benefiting you?
Try to find out any anomalies from the logs we save to NRQL.

Able to quickly find out issues from analyzing data.


    Manojkumar T.

Newrelic One - A complete end to end observability platform solution

  • July 21, 2021
  • Review provided by G2

What do you like best about the product?
Intuitive UI and ease of accessing data
Visualize, analyze, and optimize your entire software stack from one place.
Bundle of integrations to 3rd party tools and ease of getting data
Querying capabilities to perform analysis of data using NRQL
What do you dislike about the product?
I feel Newrelic One is complete revamp of older Newrelic product so need to learn a lot of new things when you are used to older platform
NRQL is robust and requires one more SQL type querying stack to be learnt
Newrelic is costlier product in the market
What problems is the product solving and how is that benefiting you?
Complete end to end visibility of the applications
Ease of identifying and troubleshooting application problems
Centralized monitoring platform for all developers, operations and support folks to act on issues


    Sachin M.

Insights tool for monitoring and alerting

  • July 20, 2021
  • Review provided by G2

What do you like best about the product?
NRQL, writing NRQL to get the time-series and detailed data as needed to make different decisions. I also like APM which shows that we have errors or long running transactions, we can use those to find the cause and optimize the work flow.

Now it also provides to search and view logs from the papertrail, this has made new relic a single tool to go.
What do you dislike about the product?
It doesn't allow to store JSON or text for more than a few lengths of characters. It would be great to have 5000 varchars.

It would also be helpful if the autocomple feature always work properly while writing the NRQL. I have observed that it works sometime while other times it does not work properly.
What problems is the product solving and how is that benefiting you?
We are finding bugs and issues before the clients do in the software so that we can fix them. I also like APM which shows that we have errors or long running transactions, we can use those to find the cause and optimize the work flow.

Now it also provides to search and view logs from the papertrail, this has made new relic a single tool to go.


    Supriya T.

Powerful Application performance manager

  • November 19, 2020
  • Review provided by G2

What do you like best about the product?
- It helps in tracking our mobile applications (both Android and iOS ) performance from anywhere
- A most powerful tool to have an eye on.
- Can use different inbuilt features in it (crashlytics, labs, geographical view of customers using our application , the performance of our application worldwide (if released))
What do you dislike about the product?
Nothing as such at the moment with New relic, have used it a couple of years back and proved to be effective
What problems is the product solving and how is that benefiting you?
- Able to track how our business is growing, able to find out all technical glitches our application is encountering on real devices in real-world
Recommendations to others considering the product:
It's one of the best tools available in the market. All your you have to do is configure, integrate and track it


    Information Technology and Services

A good tool to monitor performance of your application and infrastructure

  • August 28, 2020
  • Review provided by G2

What do you like best about the product?
Couple of things,
-You can see key factors of your system like CPU utilization, memory usage, storage, processes running all in one place.
-Query builder let’s you play with the parameters and time frame you wish to see the data for.
What do you dislike about the product?
On the dashboard, it take a while to refresh stats with current data. I need to manually reload to page to see latest data quickly.
What problems is the product solving and how is that benefiting you?
To set up notifications in case any application or system is at a critical cpu or memory level. Also to view memory usage on the dashboard, instead of having to ssh to the box directly.