Our use cases for Radware Cloud WAF Service include all of our applications, such as online banking applications, as I work for a bank. It works effectively. Our payment systems also operate through this service, and we have a few applications running over the web.
Radware Cloud WAF
RadwareExternal reviews
External reviews are not included in the AWS star rating for the product.
Efficient and easy-to-use Radware WAF
Exceptional performance of Radware
Robust security and simple to configure
Comprehensive Shield for Web Applications
The biggest benefits I've seen are the advanced, automated protection it provides, which honestly saves us a ton of manual work. Plus, having their excellent managed support is a huge relief; it means we're not constantly on high alert. In short, it helps us ensure our web applications are secure and reliable, letting our team focus on more strategic tasks instead of constantly battling cyber threats
A robust, effective, and easy-to-manage WAF solution
Radware Cloud WAF: Advanced Application & API Security for the Modern Enterprise
Efficiently protects from threats and integrates well with our systems and applications
What is our primary use case?
How has it helped my organization?
Radware Cloud WAF Service works very well for blocking unknown threats and attacks. We haven't seen any issues with that. Whenever we experienced any threat, we got accurate blocking. We haven't had any issues.
Automated analytics for looking at events are good. We have no issues with it. It gives us precise and accurate information. It helps us a lot. We're able to allowlist and check port managers and all of that.
Radware Cloud WAF Service has helped us reduce false positives by 100%. It's accurate and has significantly aided our efforts. Radware Cloud WAF Service has improved our efficiency by about 95%.
From the networking perspective, Radware Cloud WAF Service integrates very effectively with our systems and applications. However, other business units in the company find it somewhat difficult to adapt to Radware's methodology. For our networking team, we are fully utilizing it without issues, and we're looking to move everything to Radware Cloud WAF Service for our online banking, connecting backend devices to Radware Cloud WAF Service instead of F5 for load balancing. This is a big project involving eight countries, not just South Africa, and as network professionals, we truly enjoy working with Radware Cloud WAF Service.
Radware Cloud WAF Service has handled zero-day attacks effectively. It has been very helpful and has prevented numerous issues. The last time we were attacked as a bank was around 2017, before COVID, resulting in only about five minutes of downtime. Since then, smaller attacks have been mitigated by both Radware Cloud WAF Service and the Radware DPX boxes on-premises.
Radware's combination of negative and behavior-based positive security models is very important for our security strategy because threats come from various sources and can spoof our network. Our firewall system isn't strong enough to detect or block these threats, but with Radware, we feel completely safe and secure, allowing us to remain calm in the face of potential attacks.
We are using the automated source blocking feature of Radware Cloud WAF Service, and it's superb. We have been using it for less than six months, and so far, we haven't regretted the decision. The proactive and holistic approach of Radware Cloud WAF Service has been very effective in protecting our applications. After moving to Radware Cloud WAF Service, we got to know about hidden attacks that we couldn't identify before. In the past, we could not identify the problem. There've been certain failures or issues that we suspected to be related to the backend of the app or F5, but they were not. They were attacks that were hiding behind the radar.
We use the Radware Bot Manager and have had a positive experience with it. We can block bad bots effectively, and since we started using it about two years ago, we haven't encountered any problems. Bot Manager helps with our compliance efforts, but I haven't had much contact with them—most discussions happen with my colleague Paul, who has worked with Radware since day one.
The real-time BLA detection and mitigation from Radware Cloud WAF Service hasn't negatively impacted us. We've had minimal downtime, about five to seven minutes, but since then, we have experienced everything operating smoothly.
Web DDoS protection is good. Our layer 7 protection is working very well. In the past, we couldn't do anything about it. We were getting so many attacks. We haven't had any issues since we started using it.
What is most valuable?
The features I find most valuable about Radware Cloud WAF Service are primarily rate-limiting, geo-blocking, web DDoS protection, and some other basic features.
What needs improvement?
When it comes to support, I would suggest having a dedicated number for our clients for better identification in case of issues, as the varying numbers make it easy to miss important calls.
Additionally, alert messages for DDoS attacks or other things take time to reach us, causing delays in our response.
I see potential in adding threat intelligence, and I don't have issues with the responsiveness or user-friendliness of the Radware console. It's definitely user-friendly for me.
For how long have I used the solution?
We have been using it for the past five to six years.
What do I think about the stability of the solution?
I have noticed occasional lag in the mornings, but it's not an everyday occurrence. Logging out and back in usually resolves it.
What do I think about the scalability of the solution?
Scalability with Radware Cloud WAF Service is 100%. Everything works perfectly in that regard.
How are customer service and support?
I have contacted technical support, and they're very quick and responsive. There may be a pronunciation barrier for some of my colleagues, but overall, the support is satisfactory. I would rate the support from Radware a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial deployment of Radware Cloud WAF Service was very easy. It took less than 45 minutes.
What about the implementation team?
Just one person was required for the deployment from our end.
What other advice do I have?
I would rate Radware Cloud WAF Service a ten out of ten. Everything is working efficiently with Radware Cloud WAF Service, and it is truly a good product.