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Very easy to navigate
What do you like best about the product?
The Ease to navigate and get notifications. The fact I can schedule myself out of the office is a great feature. The call option is also nice but can be improved.
Overall, Freshdesk is good at what it is for in all plans
Overall, Freshdesk is good at what it is for in all plans
What do you dislike about the product?
I am not completely awed by the call feature as one needs to manually resolve the created ticket. I feel the ticket should be resolved automatically once the comment is updated and submitted.
What problems is the product solving and how is that benefiting you?
Prioritizing our task has been a good problem solver to customer service. It helps us give particular attention to tickets that needs to be resolved on time, mail notifications are always provided and that has been helpful.
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Ótima ferramenta de atendimento!
What do you like best about the product?
Freshdesk nos ajudou a organizar os atendimentos de clientes de forma que pudessemos manter controle sobre os processos a serem realizados, também permitiu aos nossos clientes ter controle sobre suas solicitações.
What do you dislike about the product?
A única coisa que temos problemas é a maneira como as threads e trocas de emails ficam estruturadas, não existe uma continuidade então as conversas ficam confusas.
What problems is the product solving and how is that benefiting you?
Freshdesk resolve nossa organização e ajuda a priorizar as tarefas a serem executadas para cada cliente, como temos uma alta demanda, conseguimos organizar os atendimentos por clientes e ter uma visão clara dos processos a serem realizados.
The most Favourable platform.
What do you like best about the product?
We at Purplle use this platform to resolve our customer's problems through Email and chat, we never face any sort of downtime frequently, and it helps in track the number of complaints and also notify us for the same.
What do you dislike about the product?
It is the time where many of the companies are using AI and I would say that this option should be inbuilt
What problems is the product solving and how is that benefiting you?
We have a well-known application Purplle which is India's number 1 beauty destination. Freshdesk helps us to help our customers who reach out to us Via Live chat or mail. it also helps us to save the call conversation that we initiate through Ameyo.
Excelent tool, easy to use and very user friendly.
What do you like best about the product?
- Search tools
- Configurable filters
- Easy to attach images
- Configurable filters
- Easy to attach images
What do you dislike about the product?
The unroll tool (when the user's answers are put bellow other older answers) is quite confusing. I always choose to delete previous answers.
What problems is the product solving and how is that benefiting you?
User support
Freshdesk is simple to use!
What do you like best about the product?
The most useful thing about Freshdesk is that you can easily assign emails to colleagues and transfer ones you are unsure about to others who can assist! It really easy to use.
What do you dislike about the product?
The least helpful thing about Freshdesk is that there are too many options. They have unresolved, overdue, due today, open and on hold. They do not apply to every company here; we only use resolved and unresolved.
What problems is the product solving and how is that benefiting you?
So what Freshdesk really help with is automated responses (canned responses). These provide quick solutions to a lot of asked questions which are generally most common questions asked.
Powerful, yet easy, support ticket and reporting system
What do you like best about the product?
Freshdesk offers a wide range of options, reporting, and flexibility with automation rules to allow individual companies to design and tailer the product to fit their individual needs.
What do you dislike about the product?
Removing previous agents can be a little cumbersome and lead to tickets not having an accurate history of who did what and when. This may be more of a preference on our part, but we like to keep previous agent history still reporting to the individual even if they are changed from an agent to a "contact" or ticket requester.
What problems is the product solving and how is that benefiting you?
Freshdesk makes it easy to automate incoming support ticket requests and has a task history. This allows us to not only keep our agents accountable but has also become helpful when disputes happen with end users who may claim that their support request was not handled promptly or adequately. Having a system to go back and see agent performance also allows us to identify shortcomings in our department or provide more training where identified.
Cool futuristic tool for project management
What do you like best about the product?
Freshdesk is more user-friendly that helps in keeping track of projects, and this simplifies the burden of managing multiple projects, access management and client interactions.
What do you dislike about the product?
Could make use of some color codes to show the status of projects.
What problems is the product solving and how is that benefiting you?
Proper structure of the tickets w.r.t each client and detailed info helps in better resolution and thus avoids any confusion.
Alerts, notifications and reminders help to focus more and stay in touch.
Alerts, notifications and reminders help to focus more and stay in touch.
Es intuitivo y fácil de usar para cualquiera.
What do you like best about the product?
Una de mis cosas favoritas es poder marcar mi tiempo, tanto en tiempo real como para editarlo.
What do you dislike about the product?
The time reports are not displayed correctly.
What problems is the product solving and how is that benefiting you?
Son una empresa de sistemas, por lo que freshdesk es utilizado por el servicio de soporte, se crean tickets para cada incidente o ayuda que los clientes necesitan. Nos ayuda a tener control sobre el tiempo del usuario, el estado de las tareas y el tiempo de creación de tickets.
Freshdesk is Streamlining Businesses.
What do you like best about the product?
Intelligent automation and Workflows provide sure quick resolutions.
Easy-to-customize ticket fields that assist personalized and efficient responses.
Clean, attractive and Easy to use UI.
Easy-to-customize ticket fields that assist personalized and efficient responses.
Clean, attractive and Easy to use UI.
What do you dislike about the product?
Nothing. I have not experienced anything negative to address.
What problems is the product solving and how is that benefiting you?
Prioritizing, monitoring and replying to tickets is easy with Freshdesk.
Managing and responding to customer inquiries from multiple channels.
Managing and responding to customer inquiries from multiple channels.
Great Program
What do you like best about the product?
Freshdesk is very valuable to our company. We use the ticket portion to help our staff manage new patient assignments and any issues.
What do you dislike about the product?
Nothing, we love Freshdesk. It works great.
What problems is the product solving and how is that benefiting you?
It solves our patient assignments and makes them flow more efficiently, and allows us to track the patients.
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