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Freshdesk
What do you like best about the product?
Automatic ticket creation, can easily sort out tickets through tagging and auto flagging
What do you dislike about the product?
There is none I do not like about Freshdesk
What problems is the product solving and how is that benefiting you?
We use freshdesk as a platform to manage our social media pages and make sure customers are assisted in their concern
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Freshdesk for ticket managing
What do you like best about the product?
Freshdesk is an excellent tool for assigning work-related queries. In simple terms it's a toll for ticket management
What do you dislike about the product?
One disklike about Freshdesk is only the user assigned will be known about the issue.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to connect with issues and respond very quiclkly.
FRESHDESK NAVIGATION
What do you like best about the product?
Very helpful to track all records/information of customers to be able to provide quick resolutions to the customers. Furthermore, it helps us to generate with all the details needed.
What do you dislike about the product?
Nothing bad feedback about freshdesk since it is convenient for all users/agent.
What problems is the product solving and how is that benefiting you?
for all customer inquiries/complaints, it's easy for me to provide actual resolutions.
User friendly
What do you like best about the product?
Integrations in Freshdesk and robust functionality with ready-to-use integrations are the keys to maximising customer experience
What do you dislike about the product?
Report generation and logics are bit complecated
What problems is the product solving and how is that benefiting you?
Internal quality and on-time resolution; moreover we can monitor agents' productivity
freshdesk is useful app or system
What do you like best about the product?
the way fresh desk can cope up with millions customer details and other details needed thats why fresdesk is the best and useful and recommendable to other people
What do you dislike about the product?
there's so much to click and there's so much to clicking the need to do and before we finish the task or email that can be done
What problems is the product solving and how is that benefiting you?
it is useful to me and my other co workers
EASY
What do you like best about the product?
EASY TO USE, THE PLATFORM IS USER FRIENDLY
What do you dislike about the product?
SOMETIMES ENCOUNTER ERROR WHEN SEARCHING FOR SPECIFIC ITEM
What problems is the product solving and how is that benefiting you?
THIS PLATFORM IS USED AS LIBRARY OR STORAGE OF IMPORTANT DOCU,ENTS THAT WE SHARE WITH OUR BUSINESS PARTNERS
Freshdesk Navigation
What do you like best about the product?
very convenient system for all users/agents for all customer concern/inquiries. furthermore, very helpful with all transactions record in freshdesk once you search through Customer names/Ticket number.
What do you dislike about the product?
No negative comments/feedback about freshdesk as a user
What problems is the product solving and how is that benefiting you?
I can track all records/information about the customer once I give resolutions to the customer. Also, it can provide details I need in all of my tasks/report. Since it has analytic data.
Freshdesk keeping me and our customers Fresh!
What do you like best about the product?
FD is very easy to use, intuitive, smart. Makes it easy for my team to delight our customers!
What do you dislike about the product?
apps that can be integrated in FD is growing but there were some that we want to have soon!
What problems is the product solving and how is that benefiting you?
single platform for all customer inflow, made our team more efficient. increase in productivity, higher CSAT scores
Convenient
What do you like best about the product?
Knowledge Base is the most helpful as a source of information
What do you dislike about the product?
SMS Feature is a good feature but it needs premium?
What problems is the product solving and how is that benefiting you?
Source of Reference Materials
Freshdesk is a convenient system for all users. Furthermore, very friendly system as well.
What do you like best about the product?
You can see the information of customers for reference of the user/Agents. Also, easy to find old transactions once you search the name of customers or Ticket number.
What do you dislike about the product?
For me, I dont have any bad comments about freshdesk. It's perfect to use it for all users.
What problems is the product solving and how is that benefiting you?
All complaints of customer you can see the narrations for all agents for reference of everyone. Furthermore, even you close the ticket once the customer have response the ticket will open again.
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