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Great Experience with Freshdesk!!
What do you like best about the product?
*It create clear process for adressing enquiries.
*Intuitive ,fast and easy UI
*Has fantastic tech support team and supportive customer success agents.
*I like it's customized dashboard.
*Great with reporting and Automations.
*Intuitive ,fast and easy UI
*Has fantastic tech support team and supportive customer success agents.
*I like it's customized dashboard.
*Great with reporting and Automations.
What do you dislike about the product?
To be honest i have no dislike towards this great platform.
What problems is the product solving and how is that benefiting you?
*Simple to implement.
*Automations
*Automations
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The Best Tool to Manage Support at Scale
What do you like best about the product?
Before opting for FreshDesk, we directly responded to the customers via emails. But as we grew, customer inquiries and the team size increased. So it became complicated to manage the customer queries directly via email; it was tough to coordinate who was handling which customer's email. That's when we decided to start using Freshdesk. With Freshdesk's Ticket Management Tool, we can now easily assign tickets to a particular agent, and track the response times, resolution times etc.
What do you dislike about the product?
Nothing much. The mobile app can be a little more user-friendly.
What problems is the product solving and how is that benefiting you?
Ticket Management, Agent Assignment, Tracking, Monitoring, Accountability, Reports
Freshdesk does what it's supposed to do
What do you like best about the product?
Freshdesk is user friendly. You can find and sort current and old or closed tickets with ease. The customer just sends a mail to support and a ticket is created.
What do you dislike about the product?
The only thing I realy dislike is that image/document upload is very limited (20MB). Another thing is that shortcodes are turned on as default. It took me some time to find out how to turn off.
What problems is the product solving and how is that benefiting you?
It's solving a good deal of our day-to-day communication with customers. Customers wich we design webpages for can send changes, or images/text for Google banners and much more.
Simple, easy and reliable
What do you like best about the product?
The FreshDesk is fantastic software, very simple to use, and with an excellent interface. You can help the user change the status of the ticket straightforwardly. And the loading quotes are very insightful.
What do you dislike about the product?
I would say we could have a dark theme and more insightful loading quotes.
What problems is the product solving and how is that benefiting you?
The Freshdesk is used to help a lot of user in OSG and OSDF
Excellent Helpdesk
What do you like best about the product?
I like using Freshdesk as it helps us to keep track of all the incoming requests. The simple and uncomplicated ticketing system helps in ensuring nothing gets missed thus enabling the support team to provide resolutions at a faster rate.
What do you dislike about the product?
I am yet to find something to dislike about the helpdesk. We have got excellent feedbacks from all the users who use the platform day in and day out. Their support team is also super helpful.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us to ensure that we provide the best possible support to the customer without missing any of the requests while keeping a close tab on the SLA and the customer sentiment.
A very efficient way to manage service tickets
What do you like best about the product?
The functions about assigning tickets to other team members or other teams within the organization, and the user friendly way of tracking previous service tickets.
What do you dislike about the product?
I cannot think of any downside. I would only add one filter for my completed tickets.
What problems is the product solving and how is that benefiting you?
It provides a platform to locate and resolve issues that users experience. It offers a versatile communication route to update users about the resolution of their problem.
Excellent features at a competitive price.
What do you like best about the product?
We're a busy digital agency, and FreshDesk allows us to manage all our client support questions and issues in a single place. We can discuss internally and track tickets to ensure we're providing timely, accurate support for our clients.
What do you dislike about the product?
I've been using FreshDesk for 5+ years and have no complaints or issues at all.
What problems is the product solving and how is that benefiting you?
We used to answer all client questions via our regular email inboxes. This was obviously not scalable, and also not trackable in terms of response times, status, etc.
FreshDesk is our collaborative inbox where we manage all our support tickets, and it's changed how we operate as an agency.
FreshDesk is our collaborative inbox where we manage all our support tickets, and it's changed how we operate as an agency.
A Lifesaver
What do you like best about the product?
Hands down, Freshdesk has been one of the best things we have instituted at our company. The ability to successfully track short and long-term issues has resulted in a more stable network environment and improved user trust in our IT department. We also love that we can tailor the ticket fields to track the trends of issues our users are having. This feature lets us see the bigger picture and work towards finding and fixing root problems.
What do you dislike about the product?
Our biggest hurdle has been training staff to start using and depending on a new ticketing system, which we have not used before. There is also some confusion about setting up the customized email address for our account. The default Freshdesk emails always go to the junk box, so users are unaware the ticket has been received, is being worked on, or has been resolved until IT can fix that hurdle.
What problems is the product solving and how is that benefiting you?
It helps us see what user error is versus actual software and hardware issues in our business. Now we know what training deficiencies we may have, and apply other fixes more quickly to prevent work-flow disruption.
Ease of Use
What do you like best about the product?
A very simple and easy-to-use Ticketing Tool. Being an administrator and an agent the tool is very simple to understand and configure, especially the automation of tickets.
What do you dislike about the product?
The software doesn't have any negative points except that the Knowledge-Based Section can be improved and if there would have been a option to customize the dashboard as the agent requirement.
What problems is the product solving and how is that benefiting you?
The Freshdesk portal is used by the Developers. They raise tickets based on their requirements and needs. They raise it even when they are blocked or having issues on performing their daily activities. As the Freshdesk is used by the IT Department, the developers are restricted to few use.
FreshDesk is easy to use and very helpful to manage support tickets
What do you like best about the product?
The ticket system is very user-friendly. The merge function is very useful to group related tickets.
What do you dislike about the product?
There are too many scroll buttons sometimes, depending on how many windows are open.
What problems is the product solving and how is that benefiting you?
makes it easy to keep track of tickets and communicate status of these tickets, keeps communication all in one place
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