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Working in a Startup with Freshdesk
What do you like best about the product?
The ability to quickly find the information I need when I am working on a case such as the integrations with the salesforce page of the contact or the history of conversation between us and the customer
What do you dislike about the product?
The configuration of categories or groups can sometimes be a bit difficult and not very ergonomous. The activation of integrations is also a bit tricky sometimes as it doesn't fully charge at one.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us managing cases quickly and efficiently. The integration with freshchat helps us to solve and help as we are able to check the history before sending a ticket.
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The best platform for managing company support
What do you like best about the product?
Freshdesk is so easy to use. Canned responses make life so much easier on a daily basis. Managing your daily tasks are a breeze as Freshdesk reminds you what you need to follow up on for the day.
What do you dislike about the product?
I am very happy with Freshdesk and currently do not have any negative remarks.
What problems is the product solving and how is that benefiting you?
It provides a centralised system to manage our incoming emails. It provides a holistic view of what is happening in the company at a given time.
very good
What do you like best about the product?
the time tracker and premade templates for easy use
What do you dislike about the product?
search is a bit messy , proper search results are a bit hard to get
What problems is the product solving and how is that benefiting you?
easy management of multiple agents in a single platform
Really helpful and good to see what has been resolved and needs support still
What do you like best about the product?
How easy the interface is, how easy the ticket system works, how effective it is to be able to see what issues have been resolved and what is a bigger issue. Would recommend. They have recently introduced a 10 second delay to sending an email, so we can see graphical errors if we need to undo we can.
What do you dislike about the product?
off the top of my head i can't think of anything.
What problems is the product solving and how is that benefiting you?
How easy the interface is, how easy the ticket system works, how effective it is to be able to see what issues have been resolved and what is a bigger issue. Would recommend. They have recently introduced a 10 second delay to sending an email, so we can see graphical errors if we need to undo we can.
Easy to use and user friendly
What do you like best about the product?
Automations
Groups
FreshChat
Links to emails
Groups
FreshChat
Links to emails
What do you dislike about the product?
FreshChat unable to initiate chats with users first
What problems is the product solving and how is that benefiting you?
Customer and Client query management
Best Friend for the Customer service agent
What do you like best about the product?
The user interface and ticketing system really makes it easy to remain on top of Customer's queries.
What do you dislike about the product?
Some times the reports are not generated on the realtime basis. WHich takes 20-30 mins to update
What problems is the product solving and how is that benefiting you?
Fresh desk has really streamlined the customer service process by allocating the tickets to the agents automatically as they come through in the system!
FreshDesk is user friendly and helps make time management much smoother
What do you like best about the product?
The ticket tracking and note section make looking up information a snap!
What do you dislike about the product?
There isn't anything I would change with this sytem.
What problems is the product solving and how is that benefiting you?
This system helps keep all communication in one place, and the notes section allows you to put notes concerning phone conversations or messages about an issue. This helps keep everyone on the team on the same page
Freshdesk review
What do you like best about the product?
Freshdesk is an excellent tool and platform to use especially when handling customer-related concerns and enquiries. It is user-friendly and easy to navigate. It is a vital tool for my current task.
What do you dislike about the product?
In my experience using Freshdesk, I can say that none so far.
What problems is the product solving and how is that benefiting you?
Freshdesk solves different problems as it engages to customers directly and promotes collaboration within the organization. It also helps ease the analytics and reports.
Freshdesk Review
What do you like best about the product?
What I like most is the visibility of the customer journey and ticket history. Track how often the customer has been engaged and the service history of service incurred.
What do you dislike about the product?
So far, need to improve the dashboard facing. Recommended to have it visible to all internal users regardless of access status especially on the floating tickets and number of open.
What problems is the product solving and how is that benefiting you?
visibility on the issues and concerns that helps improve the customer service of aftermarket. Also, this Freshdesk help address the concerns of BP on the part material code needed as it is already included on the system features.
Freshdesk Review
What do you like best about the product?
Freshdesk has so many features that are user-friendly and it everything is essential to monitor and answer customer-related concerns like my current task using this platform.
What do you dislike about the product?
None so far with my experience using Freshdesk. Everything is beneficial.
What problems is the product solving and how is that benefiting you?
Freshdesk helps to monitor and resolve customer-related concerns. Its functions and features are vital in a customer service environment. It also helps gauge customer feedback.
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