Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Couldn't Recommend FreshDesk More
What do you like best about the product?
How user friendly it is and how it integrates so easily with our tech stack. All support tickets (no matter which channel they're submitting from, i.e. social media, in-app support, email, etc.), route directly to my team's Slack channel and couldn't be easier to identify and manage.
What do you dislike about the product?
Nothing, but if I had to knit pick, I guess I'd say I wish some of the web design portal templates were more customizable beyond just colors and fonts. Functionally, however, we have no complaints!
What problems is the product solving and how is that benefiting you?
As a consumer app, user feedback is everything to us. Freshdesk allows our users to easily submit feedback/complaints and, in turn, allows my team to easily reply and communicate with that user. We can then track the status of each feedback ticket and make sure that each ticket has been properly handled or resolved.
- Leave a Comment |
- Mark review as helpful
Easy to use. Various control features.
What do you like best about the product?
ease of use and reliability of information
What do you dislike about the product?
Price. In dollars. There are cheaper software options on the market. Ex: Movidesk.
What problems is the product solving and how is that benefiting you?
Service Desk Support. Management of tickets from all areas of the company.
It is a very complete beach platform.
What do you like best about the product?
Their broad view and functions at the time of drafting.
What do you dislike about the product?
I haven't described anything I don't like, it's shocking.
What problems is the product solving and how is that benefiting you?
It helps to solve problems and doubts to our clients, in record time, for a later follow-up applying the benefits of this tool.
Freshdesk has made managing my team simplier
What do you like best about the product?
I like using Freshdesk because I can track the workload of each of my team members. I know what they are working on and how productive they are being throughout the day.
What do you dislike about the product?
Since our business isn't necessarily a "help desk" business, some of the sorting needs to be done manually because the difficulty of the ticket is based on the contents of an image that we need to judge, knowing our products.
What problems is the product solving and how is that benefiting you?
We used to have individual email addresses that needed to be monitored, especially when someone was out with time off. Now we have all of our customer's requests going to one place and it's much easier to manage and improves the experience for our customers.
Good Helpdesk Tool That Needs Better Intergation Between It's Own Freshwork Suite.
What do you like best about the product?
Freshdesk has a user friendly interface that makes it simple for both customers and support agents to navigate and use the software without much hassle.
The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations.
The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations.
What do you dislike about the product?
Freshdesk is a fantastic customer support platform that offers a seamless user experience personally I don't have any negativity towards this product.
What problems is the product solving and how is that benefiting you?
Freshdesk provides a streamlined ticket management system that helps QA technicians effectively handle customer support issues.
It's effective ticket management system simplifies the handling of customer support issues allowing for smooth assignment, tracking and resolution.
It's effective ticket management system simplifies the handling of customer support issues allowing for smooth assignment, tracking and resolution.
Review of Freshdesk: InXpress
What do you like best about the product?
Ticket managements
Allocation of tickets.
Allocation of tickets.
What do you dislike about the product?
Responses to be made to users
Multiple responses cannot be indivudaly responded
Multiple responses cannot be indivudaly responded
What problems is the product solving and how is that benefiting you?
Tickets and resolution managment
Fresh Desk for IT support team
What do you like best about the product?
It is easy to use, to track tickets and manage the daily activities
What do you dislike about the product?
It is not easy to integrate with other applications like ConnectWise.
it is NOT easy if i want to reply to all and if i want to change the recipient. Like if the Ticket was initiated by Mr. A and Mr B and Mr C were CC and if i wanted to reply to all but change the primary recipient to Mr. B; it is almost impossible, that is annoying.
it is NOT easy if i want to reply to all and if i want to change the recipient. Like if the Ticket was initiated by Mr. A and Mr B and Mr C were CC and if i wanted to reply to all but change the primary recipient to Mr. B; it is almost impossible, that is annoying.
What problems is the product solving and how is that benefiting you?
helps in keeping track of tickets, prioritizing tickets and categorization
Good tool for supporting customers
What do you like best about the product?
Everything in one portal. We have chat, calling function, email. No need to have multiple apps installed and open on your PC.
What do you dislike about the product?
If I can put it as one thing it is the metrics page where the display is not the best
What problems is the product solving and how is that benefiting you?
Not having multiple apps and instead having one portal to have everything in order to communicate with our customers
The All in One CRM Tool!
What do you like best about the product?
Freshdesk CRM has a user-friendly interface and robust ticketing system for efficient customer support. It supports multiple channels and offers automation capabilities which is a great support and useful tool.
What do you dislike about the product?
Customization can be challenging, and reporting and analytics features are basic. Integration options are limited compared to other CRM tools, and advanced marketing automation is not a strong suit that can be made better in the upcoming versions.
What problems is the product solving and how is that benefiting you?
Freshdesk effectively solves several challenges related to ticket resolution and customer query management, benefiting your company in various ways. With its centralized platform, Freshdesk streamlines the process of capturing, organizing, and prioritizing customer tickets, ensuring efficient ticket resolution. By consolidating tickets from different channels, including direct emails, Freshdesk simplifies ticket management, making it easier to track and respond to customer queries promptly. This timely responsiveness leads to increased customer satisfaction, as users receive quick and satisfactory resolutions to their issues. Additionally, Freshdesk's knowledge base feature empowers customers to find answers independently, reducing the need for creating tickets for every minor query. This self-service capability saves time for both customers and support agents. Furthermore, Freshdesk facilitates streamlined communication by providing agents with access to ticket histories, notes, and previous interactions, enabling personalized and context-aware responses. Overall, Freshdesk's solutions improve customer support efficiency, enhance customer satisfaction, and optimize internal workflows for my company.
Knowledge Base Super Star!
What do you like best about the product?
Fresh desk is incredibly easy to use, intuitive and simple to navigate. When it came to onboarding new team members, the seamless design and easy interface made it a breeze
What do you dislike about the product?
I would like more reporting options, specifically for the knowledge base sessions
What problems is the product solving and how is that benefiting you?
Access to support content and personnel. Chat has made things easier for our customers
showing 631 - 640