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Great Experience
What do you like best about the product?
Easy to navigate, plus we can merge call easily
What do you dislike about the product?
Still, a lot of manual work needs to be done,
What problems is the product solving and how is that benefiting you?
It has started to uses SMS tool called twilio which is helping me to send text messages and freddy is also seems an intresting part of automation
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Very good service for ticket solving
What do you like best about the product?
Filters for incoming tickets are handy.
Automations are powerful and valuable for busy periods or agents' vacations.
It is simple to use and easy to welcome new agents.
Adding and subtracting full-time agents is very simple.
We've been using it for 4 years and are glad we got this service.
Automations are powerful and valuable for busy periods or agents' vacations.
It is simple to use and easy to welcome new agents.
Adding and subtracting full-time agents is very simple.
We've been using it for 4 years and are glad we got this service.
What do you dislike about the product?
I'd like a "favorite" section in the parameters to I can quickly reach my most used functions.
For the rest, I'm very happy with the service.
For the rest, I'm very happy with the service.
What problems is the product solving and how is that benefiting you?
Our customers can ask us for help and be redirected to the appropriate agent. We often ask them how it's going, and their answer gets in our tickets. Their complaints and good reports too.
Couldn't Recommend FreshDesk More
What do you like best about the product?
How user friendly it is and how it integrates so easily with our tech stack. All support tickets (no matter which channel they're submitting from, i.e. social media, in-app support, email, etc.), route directly to my team's Slack channel and couldn't be easier to identify and manage.
What do you dislike about the product?
Nothing, but if I had to knit pick, I guess I'd say I wish some of the web design portal templates were more customizable beyond just colors and fonts. Functionally, however, we have no complaints!
What problems is the product solving and how is that benefiting you?
As a consumer app, user feedback is everything to us. Freshdesk allows our users to easily submit feedback/complaints and, in turn, allows my team to easily reply and communicate with that user. We can then track the status of each feedback ticket and make sure that each ticket has been properly handled or resolved.
Fácil utilização. Diversos recursos de controle.
What do you like best about the product?
facilidade no uso e confiabilidade das informçãoes
What do you dislike about the product?
Preço. Em dola. Existem softwares mais baratos no mercado. Ex: Movidesk.
What problems is the product solving and how is that benefiting you?
Atendimento Service Desk. Gernciamento de tickests, de todas as áreas da empresa.
It is a very complete beach platform.
What do you like best about the product?
Their broad view and functions at the time of drafting.
What do you dislike about the product?
I haven't described anything I don't like, it's shocking.
What problems is the product solving and how is that benefiting you?
It helps to solve problems and doubts to our clients, in record time, for a later follow-up applying the benefits of this tool.
Freshdesk has made managing my team simplier
What do you like best about the product?
I like using Freshdesk because I can track the workload of each of my team members. I know what they are working on and how productive they are being throughout the day.
What do you dislike about the product?
Since our business isn't necessarily a "help desk" business, some of the sorting needs to be done manually because the difficulty of the ticket is based on the contents of an image that we need to judge, knowing our products.
What problems is the product solving and how is that benefiting you?
We used to have individual email addresses that needed to be monitored, especially when someone was out with time off. Now we have all of our customer's requests going to one place and it's much easier to manage and improves the experience for our customers.
Good Helpdesk Tool That Needs Better Intergation Between It's Own Freshwork Suite.
What do you like best about the product?
Freshdesk has a user friendly interface that makes it simple for both customers and support agents to navigate and use the software without much hassle.
The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations.
The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations.
What do you dislike about the product?
Freshdesk is a fantastic customer support platform that offers a seamless user experience personally I don't have any negativity towards this product.
What problems is the product solving and how is that benefiting you?
Freshdesk provides a streamlined ticket management system that helps QA technicians effectively handle customer support issues.
It's effective ticket management system simplifies the handling of customer support issues allowing for smooth assignment, tracking and resolution.
It's effective ticket management system simplifies the handling of customer support issues allowing for smooth assignment, tracking and resolution.
Review of Freshdesk: InXpress
What do you like best about the product?
Ticket managements
Allocation of tickets.
Allocation of tickets.
What do you dislike about the product?
Responses to be made to users
Multiple responses cannot be indivudaly responded
Multiple responses cannot be indivudaly responded
What problems is the product solving and how is that benefiting you?
Tickets and resolution managment
Fresh Desk for IT support team
What do you like best about the product?
It is easy to use, to track tickets and manage the daily activities
What do you dislike about the product?
It is not easy to integrate with other applications like ConnectWise.
it is NOT easy if i want to reply to all and if i want to change the recipient. Like if the Ticket was initiated by Mr. A and Mr B and Mr C were CC and if i wanted to reply to all but change the primary recipient to Mr. B; it is almost impossible, that is annoying.
it is NOT easy if i want to reply to all and if i want to change the recipient. Like if the Ticket was initiated by Mr. A and Mr B and Mr C were CC and if i wanted to reply to all but change the primary recipient to Mr. B; it is almost impossible, that is annoying.
What problems is the product solving and how is that benefiting you?
helps in keeping track of tickets, prioritizing tickets and categorization
Good tool for supporting customers
What do you like best about the product?
Everything in one portal. We have chat, calling function, email. No need to have multiple apps installed and open on your PC.
What do you dislike about the product?
If I can put it as one thing it is the metrics page where the display is not the best
What problems is the product solving and how is that benefiting you?
Not having multiple apps and instead having one portal to have everything in order to communicate with our customers
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