Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Outstanding CRM
What do you like best about the product?
It is very easy to use. It has a lot of usefull features. The interface is user friendly and easy to navigate. There is virtually no downtime. Support has been excellent and timely.
What do you dislike about the product?
There should be more integrations such as Vonage AI and ChatGPT and other AI tools. I would like to see more user friendly app development tools that you can use from scratch.
What problems is the product solving and how is that benefiting you?
It is a all in one package where our team can diagnose, service and troubleshoot our customer's issues and questions. This software helps with keeping our customers happy.
- Leave a Comment |
- Mark review as helpful
is an usefull and versatil tool, for virtual agents
What do you like best about the product?
the shortcuts, makes your work efficient
What do you dislike about the product?
i really like it, there is nothing specific i dislike
What problems is the product solving and how is that benefiting you?
the link between the user and the agent, replacing the mail, you can have the predeterminated answer, articles, and a lot of thing that control and facilitate your work and the performance
Flexible and amazing
What do you like best about the product?
It is very easy to use and the reports tab are extremely user friendly
It offers a customized dashboard on the common metrics like number of tickets created,solved one touch and sLAs
It offers a customized dashboard on the common metrics like number of tickets created,solved one touch and sLAs
What do you dislike about the product?
I sincerely has nothing to state as a dislike I really enjoy using Freshdesk
What problems is the product solving and how is that benefiting you?
Enables multiple departments to use the same system and have a record of all customer interactions
Convinient and Amazing
What do you like best about the product?
Segmented areas to quickly add product Knowledge
Easy to maneuver
Keeps records of all customer-related issues for reference
Currently, one can easily edit an agent's access to the system,
Easy to maneuver
Keeps records of all customer-related issues for reference
Currently, one can easily edit an agent's access to the system,
What do you dislike about the product?
The lagging at peak hours
Frequent downtimes
Frequent downtimes
What problems is the product solving and how is that benefiting you?
Product Knowledge Update- great reference area
Self-service by customers using the BOT
Non-voice communication reduces the amount used in calling in
Canned Messages-uniformity when communicating with all our customers
Self-service by customers using the BOT
Non-voice communication reduces the amount used in calling in
Canned Messages-uniformity when communicating with all our customers
Good communication tools
What do you like best about the product?
It help us to stay connected with our network and respond back within the timeline. Communication at the top level and replies to the team
What do you dislike about the product?
I think there is not much to dislike about Freshdesk.
What problems is the product solving and how is that benefiting you?
Day to day customer queries and issues.
Great Ticketing System!
What do you like best about the product?
It's a super user friendly website that is easy to navigate and train new users on. I love the ability to have a dashboard that keeps track of tickets per user, ratings on tickets, different ticket status, and you are able to utilize a 'round robin' feature to ensure that tickets are evenly distributed amongst a team.
What do you dislike about the product?
I haven't found any roadblocks or hiccups with the current system yet, all seems to be working well for our need for the site!
What problems is the product solving and how is that benefiting you?
Organization and time management of tasks, keeping track of projects and deadlines within a team (and sub-team) role within our department, the ability to create internal notes on tickets without alerting the requester, the ability to automate specific tasks to make it easier on the internal user and the ticket requester as well.
Freshdesk is a very good ticketing software
What do you like best about the product?
The user interface is good
Support is responsive
We have a dedicated Key Account Manager and Customer Success Manager
We can achieve many desired scenarios using automation
Analytics is strong
Support is responsive
We have a dedicated Key Account Manager and Customer Success Manager
We can achieve many desired scenarios using automation
Analytics is strong
What do you dislike about the product?
Their AI features are lacking currently and are rather basic. They also work only with the FreshDesk Knowledge base. I hope this changes in the future as it would be good that have it.
What problems is the product solving and how is that benefiting you?
They provide us with a working ticketing system and they do it well.
We have a lot of automation to work with multiple languages and different agent groups that work well.
We have a lot of automation to work with multiple languages and different agent groups that work well.
A PROFESSIONAL PLATFORM IN ITS FIELD
What do you like best about the product?
Ease of use and handling
Amazing results
Be able to send quick NPS surveys to get valuable feedback on projects and client experience
The ability to build your own ticketing dashboard and organize it how you want
It is best of all products
Amazing results
Be able to send quick NPS surveys to get valuable feedback on projects and client experience
The ability to build your own ticketing dashboard and organize it how you want
It is best of all products
What do you dislike about the product?
I sincerely has nothing to state as a dislike I can say it with more confidence that Freshdesk is for all
What problems is the product solving and how is that benefiting you?
Helps to organize and analyze data which is essential for business
Amazing!!!
What do you like best about the product?
Easy to Write and Send Emails!!! Formattting Options are available.
What do you dislike about the product?
Sometimes - the images that we add - they don't get parsed - it shows the parsed failed and we need to add the images again which is a time taking process.
What problems is the product solving and how is that benefiting you?
Easy way of Sending Emails and keeping a Track of all.
Formatting options and Pictures Needs Work
What do you like best about the product?
can edit and merge tickets, can split it as well. OOO is based on time and day. it is instant in any activity that it does. I think this is the one among the rest out there but needs lots of improvements
What do you dislike about the product?
Dont have much options for formatting, cannot save workspace in new ticket...pictures are not saved in the proper size. Also pictures doesnt get saved while pasting it in the email.
What problems is the product solving and how is that benefiting you?
To keep a track on the ongoing issues that the clients are facing. This helps is resolving and follow up with the respective client makes the job much easier and faster
showing 571 - 580