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Freshdesk is a great customer support tool
What do you like best about the product?
The abilioty to track tickets, change the status depending on updates, share and collaborate with team members.
What do you dislike about the product?
Freshdesk is great, no dislikes about Freshdesk
What problems is the product solving and how is that benefiting you?
The problem we used to have was multiple team members working on the same issues. Freshdesk has streamlined our support system
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Worthwhile Ticket Management Software
What do you like best about the product?
Freshdesk has a ton of filters that makes it easy for support and dev teams to resolvce customer issues faster.
The experience with freshdesk has been smooth. The ability to connect multiple tickets to 1 major outage is another advantage.
The experience with freshdesk has been smooth. The ability to connect multiple tickets to 1 major outage is another advantage.
What do you dislike about the product?
The hard thing about freshdesk is it's sometimes painfully slow to load. Had multiple outages from Freshdesk's end that hindered the TAT. Also it's advisable to maintain automations to notify about failures.
What problems is the product solving and how is that benefiting you?
Freshesk provides an all in one tool for customer ticket management and resolution.
WOnderful Platform to use and work on
What do you like best about the product?
The interface and the vivid way of pulling the reports and receiving the repors. Limitation that can be used at various levels and the amount of data the platform could hold
What do you dislike about the product?
Need to have more graphical reports and interactive dashboard
What problems is the product solving and how is that benefiting you?
Can assist my cleints on the same tickets at any point of time and alos pull a previous record
User Friendly and Mobile Accessibility
What do you like best about the product?
User-Friendly Interface: Intuitive and user-friendly interface to facilitate ease of use for both agents and customers.
Mobile Accessibility: Mobile-friendly interface or dedicated mobile app for agents to manage tickets on the go.
Mobile Accessibility: Mobile-friendly interface or dedicated mobile app for agents to manage tickets on the go.
What do you dislike about the product?
NA, This is an awesome product. Can also do better in integrating with other systems as well for a better user experience, rather than switching between multiple sits.
What problems is the product solving and how is that benefiting you?
SLA Management, Ticket History, Ticket Notifications, Ticket Escalation,Ticket Prioritization
Best ticketing tool.
What do you like best about the product?
User friendly Interface and easy to use for resonding to client.
What do you dislike about the product?
Yet to discover. Sometimes it lags while opening a new page.
What problems is the product solving and how is that benefiting you?
Helps in tracking the tickets and emails as well as giving segmented details of type of tickets and emails from clients.
My experience with Freshdesk which is a10/10
What do you like best about the product?
Easy to use,fast responses the customer care service happily serves the customers hence no delays
What do you dislike about the product?
Nothing,all good. Everything is seamless
What problems is the product solving and how is that benefiting you?
Customer can contact us immediately that solves the communication support and customer access areas
Wonderful Tool
What do you like best about the product?
I like the best Freshdesk is the interface and way it's designed to handle emails and resolve in a easier way. It's a must needed office tool to complete all the customer's queries under one platform :)
What do you dislike about the product?
Nothing much because it's an amazing tool to all who would liked to handle the customer queries. You can add a feature to login through the mobile number that's all.
What problems is the product solving and how is that benefiting you?
All my emails are under one platform and I can easily assign them to my fellow tem members and also monitor the ticktes. This will help me to reslove the queries on the and keep up the SLA.
Freshdesk experience
What do you like best about the product?
Easy to navigate, simple to use. Quick and reponsive support.
What do you dislike about the product?
Sometimes it takes too long to uodate tickets.
What problems is the product solving and how is that benefiting you?
I cannot point an issue
The best ticketing platform on the market!
What do you like best about the product?
Freshdesk is very intuitive and user friendly, everything works flawlessly and with almost no bugs and hick ups.
What do you dislike about the product?
Nothing that I can type in from the top of my head.
What problems is the product solving and how is that benefiting you?
It's solving the company needs for ticket logging and it helps be with reports and following KPIs.
Has been a good experience.
What do you like best about the product?
ticketing and merging system. Also, the export data option.
What do you dislike about the product?
Needs to improve more towards reporting in starting plans.
What problems is the product solving and how is that benefiting you?
Accomodating all request and complaints under single platform and having an option to create SLA.
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