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Freshdesk Omni

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

3,277 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Apolline A.

Evaluation de lizee

  • July 13, 2023
  • Review provided by G2

What do you like best about the product?
Multicanal. Fonctionnement en marque blanche.
What do you dislike about the product?
Non prise en compte de mes demandes. Pas de mise en relation avec un interlocuteur francophone donc paramétrage très compliqé.
What problems is the product solving and how is that benefiting you?
Le fonctionnement en marque blanche. Multicanaux en communication.

    Lei A.

The Freshworks team works hard

  • July 13, 2023
  • Review verified by G2

What do you like best about the product?
Easy to set up and easy to use. Their support team is always helpful and gets back to us quickly. Updates and new features are also frequent so you see how hard they're working to make an awesome product.
What do you dislike about the product?
Analytics and reporting could be a bit heftier as we sometimes find it lacking with regard to our needs. However, legacy reports are available and you can customize your own reports, too.
What problems is the product solving and how is that benefiting you?
We needed a helpdesk that could help us be more efficient in managing the emails and in-app messages from our customers. Freshdesk's features helps us prioritize the right tickets while ensuring that no ticket is left behind.

    Satyanshu T.

Easy to use Interface

  • July 13, 2023
  • Review verified by G2

What do you like best about the product?
I admit that I have a best user experience on Freshdesk. It is very easy to use, has best interface among ticketing apps I have encountered so far. Developers have done a fantastic job.
What do you dislike about the product?
I do not see any negative points to be honest. But I would like to highlight a situation which can be addressed. Create and Cancel are next to each other which has made me cancel the ticket after filling up the whole information. If they can be moved to right and left bottom far from each other would be awesome.
What problems is the product solving and how is that benefiting you?
It serves as a great ticketing tool and as an email platform as well to serve our customers in a fastest possible and efficient way

    Svante J.

Very good product

  • July 13, 2023
  • Review verified by G2

What do you like best about the product?
Solves our issues regarding ticket handling, workflow, reminders, feedback etc. Very good support also, if we have any questions.
What do you dislike about the product?
Nothing special that we have discovered after our 5+ years of use
What problems is the product solving and how is that benefiting you?
Everything from bug reports to enquiries of development of existing products/solutions/sites that our company have developed

    Luke v.

Excellent email client with many integration options

  • July 13, 2023
  • Review verified by G2

What do you like best about the product?
Freshdesk allows businesses to gather all incoming communication, such as emails, phone calls and messages to be displayed in one place.

The Freshdesk platform allows for easy responding to tickets, and also is easily shared among other users of Freshdesk.

I can definitely recommend Freshdesk to others!
What do you dislike about the product?
The only downside is that the Freshdesk platform sometimes feels a bit oldschool. With this I mean that some elements can feel a bit outdated, and requiring a visual overhaul to make it look more 'modern'.
What problems is the product solving and how is that benefiting you?
It helps me solve problems that customers have. They send their complaints / suggestions via multiple different communication channels, and Freshdesk allows me to have all of these complaints / suggestions visible in 1 single location. This prevents me from having to switch to multiple different channels.

    Gufron G.

Freshdesk is very simple ticketing system but so many fiture that made your company growth

  • July 13, 2023
  • Review verified by G2

What do you like best about the product?
Seamless and detail in data reporting. So much fun using freshdesk
What do you dislike about the product?
Nothing, freshdesk is already great ticketing system
What problems is the product solving and how is that benefiting you?
Related to manage complaint become very organize and detail in reporting

    Sakari R.

Paras sähköposti minun urallani.

  • July 13, 2023
  • Review provided by G2

What do you like best about the product?
Hei,

Helppokäyttöisyys on parasta. Valmisvastauksia on riittävästi ja työskentely on tehokasta. Risuja saatte siitä että sähköpostia tulee käsittelemättömistä tiketeistä.

T. Sakari
What do you dislike about the product?
Ylimääräiset muistutukset hoitamattomista tiketeistä saa minut raivostumaan. En usko että olette siihen ainoa syyllinen mutta roskapostini on täynnä niitä joutavanpäiväisiä viestejä
What problems is the product solving and how is that benefiting you?
Sähköpostien hallinta on hemmetin helppoa ja kivaa kun käytössä on tällainen sovellus. Työskentely on kivaa ja tehokasta kun pelit ja vehkeet toimivat. Vikoja on ollut vain harvoin.

    Andrzej G.

Szczerze polecam Freshdeska do firmy

  • July 13, 2023
  • Review verified by G2

What do you like best about the product?
- szybkość działania
- mnogość opcji
- dobre wsparcie
- dodatkowe integracje
- łatwość użytkowania nawet dla osób nietecznych
What do you dislike about the product?
- brak, na ten moment nie miałem problemów
What problems is the product solving and how is that benefiting you?
Automatyzacja procesów. Delegowanie zadań w zespole.

    Food & Beverages

Freshdesk is better option to improve customer support and it is user friendly

  • July 13, 2023
  • Review verified by G2

What do you like best about the product?
Freshdesk helps in storing customer feedback and data which is very convenient for providing resolutions to people on time
What do you dislike about the product?
We do not have an option for conduct meetings online.
What problems is the product solving and how is that benefiting you?
Helps in providing resolutions on time with a proper reminders on the tickets

    Altuğ .

Freshdesk User Review

  • July 13, 2023
  • Review verified by G2

What do you like best about the product?
* Very organized and has friendly interface
* Easy maintaining
* Easy access from anywhere
* Useful reporting
What do you dislike about the product?
There is nothing about freshdesk to dislike at the moment
What problems is the product solving and how is that benefiting you?
It helps to review our customers help requests and to provide the period to examine and take action

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