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Very User Friendly Product
What do you like best about the product?
Its use full in all the aspects, Could not find a better product than this ever.
What do you dislike about the product?
API Integrations are much more needed for any of the software products.
What problems is the product solving and how is that benefiting you?
making process very simple to communicate with the client.
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Great tool for ticket management and asset management
What do you like best about the product?
It's an easy to use ticketing tool with many features and different categories and easily integratable
What do you dislike about the product?
It can progress in the field of project management process
What problems is the product solving and how is that benefiting you?
It helps to provide good customer support to serves best to provide the relavant solution to solve customer's problems
The worst customer experience one would never hope for
What do you like best about the product?
Freshdesk comes with plenty of features, options and marketplace apps to customize your company's service desk. Alltogether is a very verstalie solution and probably capable of handle most of your company's needs.
What do you dislike about the product?
We wanted to move from an omni plan to stand-alone plan as we were not really using Freshcaller and Freshchat. The entire process took several months and included several people from Freshworks. We had to explain over and over again any of our business-critial requirements. In the end we had to cancel the process because of the delay. We did not have the impression that those responsible at Freshworks had coordinated sufficiently.
What problems is the product solving and how is that benefiting you?
Generel service desk tasks / service ticketing.
My Freshdesk Review
What do you like best about the product?
Freshdesk offers a unique experience in customer support. Along with being a user-friendly product, the simplicity and elegance of the screens make you feel great while working.
What do you dislike about the product?
Freshdesk is free from a complex structure but offers a long path for customization. Those with some knowledge of this type of product can do everything, but for beginners, there is a path, even if it's short.
What problems is the product solving and how is that benefiting you?
It helps us a lot in solving our customers' problems. Both our customers share their requests with us very comfortably, and we feel comfortable understanding customer requests.
Unveiling Excellence: A Review of Freshworks Solutions
What do you like best about the product?
Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools.
Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.
Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem.
Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.
Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem.
What do you dislike about the product?
No Cloud Hosting in Middle East
Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.
Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings.
Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.
Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings.
What problems is the product solving and how is that benefiting you?
Disjointed Communication: Freshworks' suite of customer engagement tools consolidates communication channels, preventing fragmented interactions and helping businesses manage customer inquiries seamlessly.
Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries.
Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes.
Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries.
Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes.
Review and feedback for the Freshdesk
What do you like best about the product?
Freshdesk is an amzing helpdesk software tool that can help to organize and resolve various types of the queries of the customer/user by ticketing system. It is an easy to use and efficient software that helps to resolve/categorize various types of queries.We can create multiple types of tags and filters here to categorize the queries of the customer/user. We can apply various types of filters that helps us to use it effectively.
What do you dislike about the product?
Here is nothing to dislike in freshdesk.This is an amazing software tool that plays a significant role in an organization to handle customers queries/complaints.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to resolve various types of the queries/complaints of the customer. We can categories the queries in the form of the tickets with the help of the manual tags that can be created by ourselves. We can resolve customers complaints in and effective and organized way. There is much more to describe about its features.
Excellent Software for Customer Service
What do you like best about the product?
The ease of it while using. Different customizations are available which we can select as per our choice. Ease of adding and removing groups, contact taggers, etc. Calling feature in bulit which is one of the best part.
What do you dislike about the product?
Basically, there are no dislikes or any negative impacts. It functions properly and you customize as per your choice
What problems is the product solving and how is that benefiting you?
Freshdesk is providing an opportunity to serve customers in better way and upgraded technology.
Best Support ever!
What do you like best about the product?
It was my first time using this platform and I am constantly needing support on how to navigate the tool and I am very happy and pleased with the customer service they have provided me so far! All of them are so helpful starting from Jagadeeshwaran, Jeromia, Sandhiya, Deep, Manoj, Dharanidharan, Sushil and Jim! Exceptional service!!
I have provided names because I know how important providing commendation and please know that I am grateful for your support and patience.
I have provided names because I know how important providing commendation and please know that I am grateful for your support and patience.
What do you dislike about the product?
None so far. The tool is user-friendly and besides, you have the customer support to assist you. Superb!
What problems is the product solving and how is that benefiting you?
I am having issues issues in creating automation but as soon as I was able to create them with CS help, everything goes smoothly and it is like a walk in the park.
Easy to use, good price,
What do you like best about the product?
How easy it is to use. Much like an email client, and the admin portal is simple and clean. Most setups can be done in-house by our team, and the configurations are pretty straightforward. The support team is also quite responsive and helpful.
What do you dislike about the product?
Some basic needs or simple things are just not an option. I leave various suggestions and ideas, but they do not get picked up or implemented. When on the Community page, I see this seems like a common occurrence. I wish they took user feedback more seriously, and implemented more of the simple ideas and suggestions.
What problems is the product solving and how is that benefiting you?
Freshdesk turned our helpdesk email into an interface our whole team can easily use, categorize tickets, and report on. Since the start of using Freshdesk, we have acquired more products/companies with additional emails. Now we can see all of these products in one place and integrates several emails while allowing us to separate out each of them as needed. We also use the knowledge base and helpdesk webpages for each product.
Very easy to use.
What do you like best about the product?
All tickets managed properly. Easy to search.
What do you dislike about the product?
Well, till now i have not found anything which i can i dont like it.
What problems is the product solving and how is that benefiting you?
It is very benecicial for me. Freddy is helping me a lot with my professional emails.
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